Jim Pattison Lexus Northshore

Bad Experience I had made a deal for a 2011 Lexus 570 with my 07 Tundra for trade in for all in $50,000. The handshake done, c.c.deposit made, cheque written, deal I had made a deal for a 2011 Lexus 570 with my 07 Tundra for trade in for all in $50,000. The handshake done, c.c.deposit made, cheque written, deal done with Leo Lin ! or so I thought.. I was just waiting for P.D.I and plate changes when I was approached by General Sales Manager David Jones informing me that the deal was off and handed me my cheque back and no further offer was made or attempted. David Jones has a poor attitude this reflects bad on the proud JP sales organization as a whole. More

Another exceptional experience Normally I do not write reviews or do surveys, however I wanted to share my exceptional experience with salesman Cody at the above dealership, where I Normally I do not write reviews or do surveys, however I wanted to share my exceptional experience with salesman Cody at the above dealership, where I went, after my previous 2012 RX. was totalled. Upon entering I was greeted by Cody and was immediately impressed by his professional friendly manner. His product knowledge helped me navigate my insurance claim - I now drive a 2015 RX. Cody encouraged me to seek help - as I am a senior he gets lots of questions, which he patiently and willingly explains. More

Don't deal with salesman Cody or service department. Bad experience in dealing with salesman Cody on a used Lexus car purchase. He was very pushy from the start, then reneged on a service agreement on th Bad experience in dealing with salesman Cody on a used Lexus car purchase. He was very pushy from the start, then reneged on a service agreement on the car less than one day after it was agreed to, then threatened to cancel the deal and keep my $1,000 deposit after I inquired about body shop work. The only thing that Cody was upfront about was stating that the car had been in a minor accident, which is required by law anyway. I took the car to the service dept. to have a loose dust cover replaced about one year after purchasing it, and a promised one-hour repair became a four-hour repair. I waited with my dog throughout this repair and was offered a Lexus coffee mug for my trouble by the service man I dealt with. Big deal! The least he could have done was knock $50 or so off the quoted service price for this major inconvenience. I have not returned to Jim Pattison Lexus since then, nor will I in the future. They have lost a once-regular customer. More

Excellent Experience I am not big on writing reviews for businesses, but when I have an exceptional experience, I like to share it! The guys at Lexus were extraordinari I am not big on writing reviews for businesses, but when I have an exceptional experience, I like to share it! The guys at Lexus were extraordinarily helpful, professional, and polished. I went in with my wife to look at leasing a used RX 350 SUV and was instantly greeted by a member of their sales team (Keith). He took the time to explain the product thoroughly and was not pushy. Despite the fact that we did not end up purchasing the vehicle, I was very impressed with the quality of presentation. I would highly recommend this dealership to any of my friends. More

When in to purchase a new is250.Trade in vehicle was a 2010 rx350 in mint condition. When the sales team went to look at my rx350 they came back and said there was a scratch on the front passenger door an 2010 rx350 in mint condition. When the sales team went to look at my rx350 they came back and said there was a scratch on the front passenger door and rear door. This car just came out of the body shop where all dents and scratches were fixed. Someone at this dealership damaged my car so they could offer a lower trade in allowance. Don't deal with these people. More

I was very pleased with the service I received from Northshore Lexus. Dale Salt, the parts and service manager, connected me right away with a very helpful salesperson, Erick Garcia. Erick was very p Northshore Lexus. Dale Salt, the parts and service manager, connected me right away with a very helpful salesperson, Erick Garcia. Erick was very prompt in contacting me, and we were able to find a vehicle to suit my needs within days. Dale ensured that the vehicle was in immaculate condition for me, and he was extremely helpful in clarifying what a warranty extension would include. The areas that I would have preferred better service were: one of the managers advised me that a warranty extension was "bumper to bumper" which turned out not to be the case. I'm glad I didn't go with it, because had I found that out after the fact, I would have been quite upset. And I feel like I should have gotten more for my trade-in or more off the price of the car. In the end, however, my experience was great and I love my car. Dale and Erick were particularly helpful. More

Nigel was very pleasant to deal with and very trustworthy. He looked after every need promptly and was never pushy or negative. He gives you every impression he is trying to look after your need trustworthy. He looked after every need promptly and was never pushy or negative. He gives you every impression he is trying to look after your needs, not his own. More

Very pushy sales representative. He kept rushing us to Very pushy sales representative. He kept rushing us to make up our mind. Not very good at explaining the cars they have in the lot. Only gives you Very pushy sales representative. He kept rushing us to make up our mind. Not very good at explaining the cars they have in the lot. Only gives you details about the car if you ask specific questions. Other sales representatives seem nicer and they were more willing to help. In the end, I did not feel comfortable buying from this sales rep and did not trust him. too bad because I would have made the purchase if he was more helpful. More

This is in addition to my comments of March 30,2012 as I finally received my Avalon on April 26 2012. The COURIER COMPANY LIVINGSTON INTERNATIONAL (hired to transport vehicle from Vancouver to Saskatoon) tr finally received my Avalon on April 26 2012. The COURIER COMPANY LIVINGSTON INTERNATIONAL (hired to transport vehicle from Vancouver to Saskatoon) tried their best to not follow the lead of service and concern shown by Mr Grant and the Pattison group as the vehicle did arrive. The vehicle was as good as advertised by the Pattison Group and drives like a dream. As I will be servicing the vehicle in Saskatoon, I can guess the service at Pattison would be equal to the service and professionalism I received during the sale. RECCOMEND;; YOU BET More

Thanks so much to Carson and the rest of the crew at the Lexus dealership for my dream car! I purchased THE PERFECT Mini Cooper S from them in October 2011 and it has been the best little car and I haven't Lexus dealership for my dream car! I purchased THE PERFECT Mini Cooper S from them in October 2011 and it has been the best little car and I haven't had a problem with it! When I was looking for a car, I checked many different places and the customer service I received at the Lexus dealership was superb and professional. Thanks so much again Lexus! More