Janex Auto Sales

Worst car buying experience ever. Salesman lies (I guess they all do to an extent). Doesn't listen to what I said. One thing after the other. Runaround for everything. I suggest going to an actual dealershi they all do to an extent). Doesn't listen to what I said. One thing after the other. Runaround for everything. I suggest going to an actual dealership instead of wasting time at Janex. Brutal. More

A highly disappointed in my experience with Janex Auto. I went in to look at a vehicle. Loved it, test drove it and began the buying process. Made a deposit and to make a long story short it did not workout went in to look at a vehicle. Loved it, test drove it and began the buying process. Made a deposit and to make a long story short it did not workout. I asked for my refund on the deposit and that is where my troubles began. August 24th I asked for my refund and was told it could be processed automatically without me needing to go into the dealership. August 26th and I have yet to see the refund, I am told they are checking with Accounting. August 27th I am told the refund was cancelled, and processed again and I should see it later that day or the following day. 28th of August, Still no refund. I told them I could come in Saturday, the 29th to get my refund. I was told no need, there was a problem "internally" and it should be fixed. Later on Saturday in the early afternoon I still have no refund. I was told if I didn't get anything by the end of the day they'd e transfer me. Monday 31st August and I still have nothing. I'm told the following day that the owner has been notified. I decide to go into the dealership Tuesday to get my refund in person, they take my card and the machine fails to work, they try again and I am told it worked and given a receipt. I waited a few minutes to see if the refund appeared but nothing, giving them the benefit of the doubt I leave as it could take a few hours to process. Tuesday, 1st of September at roughly 3:45pm I still have nothing and notify them. I am told to be patient and wait. At this point I am beyond frustrated and just want my money and nothing to do with this dealership again. Wednesday the 2nd of September I still have nothing and I am told the money was withdrawn from their account at 10:50 AM. I see nothing that entire day. No refund. It is now Thursday the 3rd of September and I am going in this afternoon with no refund still. Hopefully will see something today. I was happy during the buying experience, staff was friendly, honest and fair. It didn't workout and just trying to get my refund has been brutal. _________________________________________________________ Update : 6:18pm 2020-09-04 Upon informing Janex auto that I have obtained a signed statement from my bank saying there is no pending deposit or refund Mr Savcho (The Owner) called me and threatened me. He said that if I did not remove my review that he would have the dealership cease all lines of communication. He then threatened to file a Lawsuit against me for slander on a public review. Good luck making that stick in court buddy. I told them I'd be happy to remove it upon receiving my refund. I also shared the fact that I'd be happy to update this review and inform the public about how this business has decided to treat a young member of the Canadian Armed Forces. I have filed a dispute with my bank and am filing one with OMVIC. Either way I'll get my money back, I'd just like everyone to know that this Business is disgusting. Threatening people like that is terrible. I strongly urge anyone interested in purchasing a vehicle or any service from Janex Auto to not. Save yourself the trouble and hassle of getting ripped off, scammed and threatened by the owner and staff of Janex Auto. More

Had the car i wanted at a price that i liked. Car was extremely clean and was ready on time. Very friendly staff. Great job. Thanks extremely clean and was ready on time. Very friendly staff. Great job. Thanks More

Bought a car from them less than a year ago payed over 10000 cash none of the repairs or showroom cleaned was done due to lack of employees we went back to upgrade to a larger SUV only to be offered less 10000 cash none of the repairs or showroom cleaned was done due to lack of employees we went back to upgrade to a larger SUV only to be offered less then half of what we paid plus all the repairs we paid to get done that they should have done just a warning to future buyers beware of this place your getting ripped off More

Under valued my trade, wouldnt offer a fair deal Very poor service from these people. We were honest from the start with whagmt we wanted, and they failed us miserably. I wouldn't recommend anyone to dea poor service from these people. We were honest from the start with whagmt we wanted, and they failed us miserably. I wouldn't recommend anyone to deal with them More

Great Service! I recently bought a car (BMW) from Janex Auto and I loved everything about the experience and vehicle. The car runs great, Thank you Janex! I recently bought a car (BMW) from Janex Auto and I loved everything about the experience and vehicle. The car runs great, Thank you Janex! More

"Nice relaxing buying Experience." I purchased a 2010 BMW X3 with low km at a great price, delivered to my door an hour away looking like a brand new vehicle during the Covide 19 pandem I purchased a 2010 BMW X3 with low km at a great price, delivered to my door an hour away looking like a brand new vehicle during the Covide 19 pandemic [stressful on its own]. Very happy with my purchase and service that I received. Thanks Marcus and Monika. More

2 days agoI've purchased a 2015 BMW X3 with 63,000km 2 2 days ago I've purchased a 2015 BMW X3 with 63,000km 2 days before everything shut down for Covid-19. I was pleased with the interest rate I rec 2 days ago I've purchased a 2015 BMW X3 with 63,000km 2 days before everything shut down for Covid-19. I was pleased with the interest rate I received and I love the vehicle but thaaaats it!!!!! After having the car for 2-3 weeks I noticed the car had emissions coming from the exhaust pipe. I reached out to Janex to explain my problem. During this time I started going over the details of my warranty that I thought was part of the sale price of the vehicle. As it turned out the warranty cost me $2000. I was never told I'd be paying for the warranty! I began to look over the bill of sale and noticed I had been charged 1699+tax on the price of the vehicle. When I brought this to the attention of Janex I was told they did not make a mistake. Good thing I had taken a screen shot of the sale price of the vehicle or so I thought. After I sent Janex a picture of the screen shot, I received an email telling me there was no date on the screen shot and they wouldn't reimburse the $1699+tax unless, and I quote " We have the information regarding vehicle pricing and would be glad to give it out if the proper governing body asks for it" or something along those lines. Scott Davis was my sales representative. While dealing with him he was unable to keep his composure and had returned a couple of emails using caps lock and even apologizing admitting he was upset. I find it very disrespectful and unprofessional considering I am the one who should be upset after being ripped off! I've also been threaten by Marcus Knight if I left a bad review regarding Janex or any of there employees it would not be tolerated and he would do everything is his power to make things right...?? Whatever that means! (Don't forget Marcus I'm not lying and have all the proof) ********UPDATE********* AFTER LEAVING THIS REVIEW I'VE BEEN THREATENED AGAIN THIS TIME BY THE OWNER. I WAS TOLD IF I LEAVE A NEGATIVE REVIEW HE WOULD SUE ME!!! ****SORRY SAVCHO I ONLY SPEAK THE TRUTH!! UNLIKE LIKE YOUR STAFF*** GOOD LUCK WITH YOUR BUSINESS I've been going back and forth with Janex on these matters to no avail! I'm in the process of dealing with BBB, I've made a partial complaint with OMVIC and I'll be starting an application tomorrow with Small Claims court as I am extremely frustrated! I DO NOT RECOMMEND JANEX AUTOMOTIVE! They're completely unprofessional, they've lied many times and my BMW still has exhaust issues. I do have other concerns which I may bring up in the near future. Becareful dealing with Janex!!! Don't sign anything without bringing home the paper work, reading it very carefully as they might take that to their advantage! I hope this helps someone who may make the same mistakes that I have. Good luck! P.S. I find it really odd that a lot of the 5 star google reviews only have 1 review! That should send off red flags for any buyer! More

Pleasant Buying Experience Purchased a used vehicle from Janex Automotive and were very pleased with the whole buying experience. Jakob our sales person was most pleasant and p Purchased a used vehicle from Janex Automotive and were very pleased with the whole buying experience. Jakob our sales person was most pleasant and professional as were the rest of the Janex group. Would definitely buy from them again and would recommend them to anyone looking for a good used vehicle. They also had a lot of great vehicles to choose from in a variety of price ranges. Thank you to Jacob and all the Janex group. More

Easy, Pleasant Purchasing Experience I purchased a 2016 VW Tiguan from Janex in late 2019. Jan made the process extremely easy. He stayed after hours to allow us to test drive the vehic I purchased a 2016 VW Tiguan from Janex in late 2019. Jan made the process extremely easy. He stayed after hours to allow us to test drive the vehicle and to negotiate the sale - the amount he paid for my trade in was very fair. He promised to have the vehicle cleaned and the safety inspection completed by the following Saturday and delivered on time. When I arrived to pick up the car, I was pleased to discover that an oil change had been done and new brakes installed as part of the safety inspection (approximate value of $1,000 at no extra charge to me). Jan contacted Hunt Club VW to confirm the factory warranty that remained on the vehicle and also let me know it had been serviced regularly at Myers VW (which I confirmed). I am very pleased with this vehicle and the service I received at Janex. Ironically enough, I purchased my previous vehicle from a certified Toyota dealership eight years earlier, thinking that purchasing from a Toyota dealership would somehow provide additional guarantee on the shape of the car I was buying. That was a mistake. The sales person was misleading on several counts and talked down to me because I am female. Even though the vehicle never had major issues, I was unsatisfied with it because the heat shield was defective and this issue was not addressed at the time of sale, even though I'd pointed it out. I highly recommend Janex and will be back when it is time for another vehicle. More