Jaguar Land Rover Metro West

Average experience. Don’t think I will be back again. I had an average customer service at jaguar Land Rover metro west. I remember walking into the delearship first time no one greeted me and no one did I had an average customer service at jaguar Land Rover metro west. I remember walking into the delearship first time no one greeted me and no one did in my subsequent visits. No acknowledgments or can I help you. I was never asked why I chose land rovers and what was that I wanted to buy. The transaction felt like just that. a transaction. I believe an opportunity to connect with a customer to truly understand their needs was missed. Finance experience wasn’t the best either. Kevin is friendly and a nice person but I like to relate to the Mercedes Benz family from which I am coming from. They have excellent service and after service. Even after my previous car was paid off they sent me a letter thanking me a coffee gift card. It’s stellar service. I believe for a smaller delearship land rover jaguar can better connect with their customers to deliver a much better customer service experience. It’s luxury vehicles and big money expense. I expect more. Having owned brand new BMW and Mercedes Benz prior to this purchase I can say the customer sales and service experience is much better with them. Hopefully this feedback helps towards improvement. More

Service with a smile I didn't really know what to expect - the service I got was pleasant and non-pretentious. I enjoyed dealing with this location and do it again. I didn't really know what to expect - the service I got was pleasant and non-pretentious. I enjoyed dealing with this location and do it again. More

Great Experience It was a really nice experience at the Merto West Land Rover. I will definitely recommend this to my friends and family. Our new ride was ready to It was a really nice experience at the Merto West Land Rover. I will definitely recommend this to my friends and family. Our new ride was ready to pick up prior to our visit. More

Review of a recent Purchase Kevin was the sales person i dealt with,he walked me through the deal in a very comfortable manner with accurate details along with reliable and quali Kevin was the sales person i dealt with,he walked me through the deal in a very comfortable manner with accurate details along with reliable and quality service being provided to me. More

Very Good! As soon as I walked into the showroom, the reception was very kind to greet and help. She showed me where the lounge and water are. And sales person K As soon as I walked into the showroom, the reception was very kind to greet and help. She showed me where the lounge and water are. And sales person Kevin was super helpful even it was after his hours. More

Everything went A okay everything went A Okay. Amit is very helpful in my purchase in every way... got the best possible interest rate available up until the final sale... everything went A Okay. Amit is very helpful in my purchase in every way... got the best possible interest rate available up until the final sale... More

Unsatisfactory We recently purchased a Range Rover. There are clearly issues with the sound system and panel. Your team, other than Hien, has been remarkably unhelpf We recently purchased a Range Rover. There are clearly issues with the sound system and panel. Your team, other than Hien, has been remarkably unhelpful in helping us resolve the issue. I would never recommend your service team despite now having purchased 2 vehicles from the dealership this year!!! More

Good service. Great prices. I went to a few dealerships and they gave me good price for the cars I was looking at. I went to metro west Land Rover. The sales rep. I spoke with Hi I went to a few dealerships and they gave me good price for the cars I was looking at. I went to metro west Land Rover. The sales rep. I spoke with Hien the sales rep. Who made things happen. With one visit to the dealership with had a deal. More

Great dealership! Great Staff! It was a pleasure buying a new Land Rover from Metro West, and Hien Hoac. Hien managed all of the sale details with care and professionalism. I loo It was a pleasure buying a new Land Rover from Metro West, and Hien Hoac. Hien managed all of the sale details with care and professionalism. I look forward to dealing with Hien, and Metro West in the future. More

You made getting back into a Jaguar great experience!!!! Driving a Jaguar is a class experience in itself coupled with top notch service...it doesn't get any better. Both the sales staff and service crew Driving a Jaguar is a class experience in itself coupled with top notch service...it doesn't get any better. Both the sales staff and service crew make dealing with the dealership and 'feel good' experience. Keep up he good work. Joe Wellman More