Hi there, I traded-in my Ram 1500, 2017 for Ford Fusion Hybrid 2013 last Jun 2019, and here is a review of my experience there:
So after looking at the Fusion I’ve requested the sales person Sasha Barns to change all breaks and to have their technician to look at the engine, transmission and the electric motor.
On the pick-up day, I looked at the rear breaks and it wasn’t replaced but just painted silver to hide the rust, when I asked the sales person she couldn’t tell if it was replaced or serviced but after driving the car I could hear a hessing noise from the rear breaks, I took it back to their service department they told me it’s just the electric motor noise “BS”
On the second day the check-engine sign popped out I took it back to their service department and they got it fixed. After a week the radiator fan started to make a crazy noise I took it back they said don’t worry it’s not dangerous and that the car is good to drive. After my first oil change I took it to my mechanic he noticed an oil leak from Transmission and Engine Main Seal, I took back to them they’ve confirmed the leak but they told me that we are sorry we don’t have a certified hybrid car technician and that they won’t pay for any repair fees at the dealership. Now I’m stuck with this car and I can’t drive it anymore because they won’t fix it or pay for fixing it.
An advise for all used cars buyers: please take the car to the dealership to have it inspected probably before buying it, it would cost you a couple of hundreds to have it probably inspected but it’s a peace of mind.