Image Honda

Software Update All the Bells and Whistles started lighting up on the dashboard of my car. I took my 2013 Civic into the service center at 155 Centennial Parkway I d All the Bells and Whistles started lighting up on the dashboard of my car. I took my 2013 Civic into the service center at 155 Centennial Parkway I didn't have a appointment. They took my car in right away and within a hour my car was ready .They told me the car needed a software update and there was no charge. Thank you for being so honest .It's really hard to fine a repair shop that will not only fix the problem but be upfront with you . Once again thanks everyone. More

Routine service check up, oil change and a peak at new cars. Work was done in a timely fashion. Michael Kolkman spent some of the time showing me the new Fit, with which I was very impressed. A couple of proble Work was done in a timely fashion. Michael Kolkman spent some of the time showing me the new Fit, with which I was very impressed. A couple of problems that didn't require immediate attention were pointed out by Chris. I was pleased to use a gift coupon from a previous orientation night that cut ~$65 off the bill. This is the fourth time I have visited the service department since I purchased the car, but only the first time I have ever had to pay anything and that was very reasonable! A far cry from my 24 years with Toyota. More

excellent service My vehicle was ready on time and the service was performed professionally. The service rep explained what the charges would be for the work to be done My vehicle was ready on time and the service was performed professionally. The service rep explained what the charges would be for the work to be done on my vehicle. The shuttle driver was friendly and drove me home. More

oil change and transmission work always willing to be of assistance whenever I call and when I bring vehicle in for servicing....most accommodating. I am always impressed with quality always willing to be of assistance whenever I call and when I bring vehicle in for servicing....most accommodating. I am always impressed with quality of service and personnel. More

Welcoming service technicians! It was a pleasure to be able to make an appointment on-line for service on the day and time I had hoped to take my care for service. I appreciate tha It was a pleasure to be able to make an appointment on-line for service on the day and time I had hoped to take my care for service. I appreciate that the garage doors open and I drive into a clean, warm reception area. I was immediately welcomed by Nemo who assisted me in the final registration process and explained the service that was required for my car. He also gave me an approximate time and I went to the waiting room. I was approached by a shuttle driver who offered to drive me somewhere instead of waiting, however, I was happy to have a coffee and read the paper for 40 minutes while my car was serviced. The service was reviewed with me prior to my payment and departure to my car waiting just outside the garage doors. Thank you and I look forward to my next service in 6-7 months. More

Always courteous its always a pleasure to deal with Tony he is friendly and business like and efficient. I am sorry my salesman Peter has moved on, he too was a ple its always a pleasure to deal with Tony he is friendly and business like and efficient. I am sorry my salesman Peter has moved on, he too was a pleasure to deal with and we shall miss his chat. More

Service I am dealing with staff of Image Honda for 10 years. Very friendly and knowledgeable. Love the email reminders about my appointments. Don't have t I am dealing with staff of Image Honda for 10 years. Very friendly and knowledgeable. Love the email reminders about my appointments. Don't have to wait too long to book an appointment. Service is great, love to see my car vacuumed at the time of pickup. Keep up good work! More

Had a poor experience at Image, Yes, this is the second time the service has been lacking, with a weird vibe, I purchased my vehicle at Image, and then for my second the time the Yes, this is the second time the service has been lacking, with a weird vibe, I purchased my vehicle at Image, and then for my second the time the sales manager Paula was not very nice as the first vehicle purch. Went to them for service recently, the Service guy must have had a bad day,. groups of workers outside smoking and gawking at the women, (I would expect this a construction site) . I took pictures, black rubber gloves on the ground, hoses for people to trip, took pictures, , the place is a dump. Cars were jammed together when we picked up , you would think spending over 400 for a B1 service they would at least wash your car. So will start to use Sterling, and Burlington more often Its a night an day difference folks. Image reminds me of a dealership from the 70s r 80's - old school, Sales in inexperience, high turnover, Bottom line - Good cars, bad dealership, Its a good thing they sell Honda, otherwise they would be out of business. I would love to talk with a Honda company representative. I lease 2 cars every year for the past 20 years, sadly Image Honda is not good place, Go to elsewhere for you Honda, you will see the difference, Go buy a Honda elsewhere. More