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Hyundai on Hunt Club
Ottawa, ON
964 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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964 Reviews of Hyundai on Hunt Club
March 17, 2015
Excellent service! As a first time car buyer, I had the pleasure of dealing with an amazing customer service and management team including sales rep Tran Tuan. He was ve As a first time car buyer, I had the pleasure of dealing with an amazing customer service and management team including sales rep Tran Tuan. He was very friendly, honest and knowledgeable about the product. I am a very happy customer today and will definitely recommend others. More
by Kennie7
Employees Worked With
Tran Tuan
March 17, 2015
Back for seconds! Our first experience of buying a new 2013 Sonota SE from Hyundai on Hunt Club and being treated with great respect, kindness and personal attention by Our first experience of buying a new 2013 Sonota SE from Hyundai on Hunt Club and being treated with great respect, kindness and personal attention by Adam Fata and Tim Boileau was the main reason Hyundai on Hunt Club was our first and only stop when we had to replace our 2013 Sonota SE with the new 2015 Sonota Touring. Like the buying experience almost as much as I love the new car! If people only knew, there would be no reason for any other dealerships! More
by Tboy_64
Employees Worked With
Tim Boileau, Adam Fata
March 09, 2015
Buying new car Second time buying new car from Dilawri Hyundai. The experience was painless. First time buy in 2007 was great, that's why we went back. Sales staff w Second time buying new car from Dilawri Hyundai. The experience was painless. First time buy in 2007 was great, that's why we went back. Sales staff were phenomenal, especially Tran. Jesse made sure everything was done with the utmost expertise, courtesy and professionalism. Will buy there again when the time comes. Definitely recommend this dealership for the first time buyer. More
by dave5000
Employees Worked With
Jesse Della Vedova, Tran Tuan
March 06, 2015
Poor customer service! VERY unknowledgable about the valet service included with the purchase of this vehicle. They tried giving me the run around many times about the condi VERY unknowledgable about the valet service included with the purchase of this vehicle. They tried giving me the run around many times about the conditions of the service rather than just saying they don't know and they'll find out. I had to overstep them and call Hyundai Canada directly to find the correct info. when I brought this up with them they Immidiately played the cold shoulder card and got defensive. VERY unprofessional and unsatisfactory "after sale service" also. Not impressed guys! As an Equus certified dealer...very unimpressed with the knowledge of the service offered with the car. More
by Hyundai12
Employees Worked With
Jesse Della Vedova
March 02, 2015
Loving my Hyundai Tucson AWD I recently upgraded from a 2009 Accent GL to a 2015 Tucson AWD Limited. The trading process was pretty painless as I was offered a great trade in pric I recently upgraded from a 2009 Accent GL to a 2015 Tucson AWD Limited. The trading process was pretty painless as I was offered a great trade in price. As the fair deal presented itself, it left me with the thought that I was willing to consider upgrading even though it was Christmas. Picking out a new safer family vehicle with Amin was a great and easy experience. Upon pick up everything was thoroughly explained and even with a small issue(a small wait time) upon pick up everything was rectified and I left with a smile and feeling like I was their #1 customer. I would recommend Amin, as he is an honest, straight up kind of guy that is patient and willing to take the time to explain things in turn making the buying process easy and only leaving you with the Yes or No decision. More
by Mandy_1324
Employees Worked With
Eli Nassrallah, Amin Omer
February 16, 2015
2015 Sonata 9 weeks old -- service department HORRIBLE!!!! purchased a 2015 Sonata -- promised amazing service post sales -- no one can beat our service here is what our Sales person Reg Pulfer told us. We ex purchased a 2015 Sonata -- promised amazing service post sales -- no one can beat our service here is what our Sales person Reg Pulfer told us. We explained we were leaving a super dealer because their service was horrible and leaving GM because of an unreliable product -- promised that 2015 Sonata was going to be the car of my dreams -- as big in the back as a Santa Fe with waaay better gas mileage and a new engine that was built to last!! Buy the extendeed warranty -- Hyundai Canda backs their products and has outstanding service -- MORE LIES!!! Engine has lasted 9 weeks and is in the shop with no acceleration and oil going into an area oil does not belong due to some faulty valve brushes -- part is on back order and will take a MONTH to get -- but please come get your car that has no acceleration and that you put 1000+ km on a week with commuting -- please drive on the 416 and 417 EVERYDAY with a toddler in the car with NO ACCELERATION and the gas pedal to be on the floor with the engine screaming to get to a highway cruising speed --- apparently this makes the car neither unsafe nor undriveable and it WILL NOT hurt the engine at all?? UMMMMM no, sorry I can't believe that!! When I refused to drive the car when the part was first on back order (feb 2) the service manager agreed to pay for a rental --- UMMMM no he didnt -- I had the extended warranty -- thanks for nothing Dan at Hyundai on Hunt Club -- but since the part will take a month -- Hyundai only covers the rental for 5 days so come get your brand new 9 week old piece of garbage car and drive it until the end of the month including on a holiday -- dont worry there isnt any acceleration, its burning fuel like crazy and the engine is screaming to work to get to highway cruising speeds -- its all good accoring to Hyundai on Hunt Club Why when I arrived at 6 am Feb 2 to drop off the car there was no envelopes, who knows!! Why they don't offer loaners for service -- according to the service guy i dropped the car off to -- "the owners are cheap" I am sure they will love to hear that!! Why they dont offer shuttle service to pick up their customers that work in Gatineau -- who knows!! Why you can't ger an oil change after 4pm -- who knows!! It only takes 20 minutes at Pennzoil!! Customer Service is not the strong suit of this dealership -- they just want your money and will do anything to get it -- including making false promises and statements about things that are clearly not true. Hyundai Canada is just as bad -- for a product that is supposed to be reliable -- they have turned my stomach and turned me off Dilawri and Hyundai for life!!! There is an email prepared that is going to Don Romano, President of Hyundai Canada, Chad Heard the PR Manager there, the President and CEO of Dilawri Automotive group Canada and will be hand delivered to the GM at Hunt Club Dilawri since I cant seem to find an email for him anywhere online. Maybe they can get something done because they clearly don't empower their employees to make decisions that are in the best interest of customers -- all they are concerned about is the bottom line and getting the sale. More
by KFLOYD
Employees Worked With
Dan in Service, Ahmed in Finance, Reg Pulfer
February 05, 2015
Awesome Dealership These guys went above and beyond making sure I got the vehicle I wanted at a fair price. Vince is a great friendly personable guy that I recomend These guys went above and beyond making sure I got the vehicle I wanted at a fair price. Vince is a great friendly personable guy that I recomend anyone dealing with. More
by Ocmike5795
Employees Worked With
Vince Wienecke
January 29, 2015
First time buyer! Excellent experience! My Accent GT is my first new car ever!!! It`s GREAT! The service & attention I received was impressive. Tony Nehme went above & beyond to accommoda My Accent GT is my first new car ever!!! It`s GREAT! The service & attention I received was impressive. Tony Nehme went above & beyond to accommodate my ``car wish list``. His knowledge & expertise were both helpful & insightful. He was professional, courteous, sincere, warm hearted & genuine. A true pleasure dealing with Tony! Top notch service! I also met with Ahmed Mustapha for my financing. He was very helpful in meeting my `budget resctrictions`, courteous & exceptionally thorough & professional. My sincere thanks to both of them. I would highly recommend anyone to meet with them to purchase their next car. More
by Mina
Employees Worked With
Ahmed Mustapha, Tony Nehme
January 28, 2015
Great experience and easy talk to Found at each phase of the process people sincerely concerned about the vehicle and services I needed rather than the ones they could sell me. I will Found at each phase of the process people sincerely concerned about the vehicle and services I needed rather than the ones they could sell me. I will continue to have my vehicle serviced here because the of customer service already established. More
by RobG
Employees Worked With
Tim (finance), Jesse Della Vedova, Randy Haddad
January 27, 2015
Sales Awesome job done by Eric and the Hyundia team to get me into my new 2015 Santa Fe. His knowlegde of the product and process made me feel as though I Awesome job done by Eric and the Hyundia team to get me into my new 2015 Santa Fe. His knowlegde of the product and process made me feel as though I received the best deal. Thanks and keep up the great work. I would gladly recommend Eric to friends and family! More
by Donnie
Employees Worked With
Eric Almeida
