Hyundai Of Oakville

Oil change Always very courteous and friendly service. I'm always surprised by how quick the service is. All around a great team and a great service center. Always very courteous and friendly service. I'm always surprised by how quick the service is. All around a great team and a great service center. More

Horrible Service Staff The staff at Hyundai of Oakville has really dwindled. They had a great employee last year who is no longer there and what you’re left with is rude, un The staff at Hyundai of Oakville has really dwindled. They had a great employee last year who is no longer there and what you’re left with is rude, unhappy people. More

Break Service Error I brought my car in for an oil change in October prior to a 3000KM road trip. They called me to say the front brakes need to be serviced. I gave them I brought my car in for an oil change in October prior to a 3000KM road trip. They called me to say the front brakes need to be serviced. I gave them the go ahead and they completed the work. When I had my other mechanic put my winter tires and after that I heard a clicking noise. I brought it back to my mechanic thinking there was an issue with the tires. My mechanic discovered a bolt missing from the front drivers side brakes. I went to the dealership to voice my concern as they made a huge error and thankfully didn’t result in a worse off scenario. The service manager downplayed the situation, didn’t listen to me when I spoke and treated as if I knew nothing, but confirmed at the end it was their error. I have notified Hyundai Canada who will be speaking to the GM. But I will never return to Hyundai Oakville. If you are looking for a dealership in the area I have had nothing but great experiences at Milton Hyundai. More

Above expectation - overdue thank you I brought my Tuson 2016 in a year ago because the belt buckle got stuck in the door closer and I could not lock my doors. I took my car to several de I brought my Tuson 2016 in a year ago because the belt buckle got stuck in the door closer and I could not lock my doors. I took my car to several dealerships and nothing stories wanted $$$$$$$ I came across the Oakville Hyundai and it was the best thing I ever did this was not my dealership I was sooooo impressed with their work, it has been over one year and no problems with the door lock since. They were very nice to me and I am so happy and want to Thank them so much for the excellent work. PS THEY WENT OUT OF THEIR WAY TO HELP ME IT WAS AMAZING at no cost. More

car service they had my car for 10 days and would never call to update me on what the issue is. worse manager ever. will never recommend this dealer. they had my car for 10 days and would never call to update me on what the issue is. worse manager ever. will never recommend this dealer. More

RIP off and disappointed. Advised to get a engine shampoo, paid for it, got home pop the hood to my shock and disappointment. It looks as if they use a damp cloth to wipe the Advised to get a engine shampoo, paid for it, got home pop the hood to my shock and disappointment. It looks as if they use a damp cloth to wipe the engine. SHAMPOO my xxx yet they took my money and did nothing. I would not recommend anyone to go to this place. Stay clear from this place . What a rip off.. . I know when a engine is shampoo what it looks like. More

Lack of Management/Disorganized Where to begin with this place... When doing my research on where to service my vehicle after moving to Oakville from Windsor, I found several rev Where to begin with this place... When doing my research on where to service my vehicle after moving to Oakville from Windsor, I found several reviews about Hyundai of Oakville on Google and on DealerRater, as well as Facebook. Well, from what I gather, they must be paying their employees to tell their friends to write good reviews about the place. I'm still trying to wrap my head around why and how there SOOOOO many positive reviews about the receptionists at this place. Secondly, having serviced my vehicle there, I'd like to point out that the Service Manager, Jay or Jake, is an extremely rude individual who did nothing but sit in his office with the lights off, playing on his phone the entire time I was there. The service staff on the other hand, seem overworked and underpaid as not one of the three advisors seemed like they wanted to be there. Thirdly, this is supposed to be a reputable place? Interior of the dealership is filthy, showroom cars have finger prints all over the exterior/interior. Exterior of the dealership and the lot look like they have never been cleaned (cardboard under new vehicles on front lot, cigarette butts everywhere). Not to mention, their salesmen and even Used Car Manager, smoking out front as if no customers were around. In short, never servicing my vehicle with them again. More

Long waits. Do not return phone calls. I would like to express my disappointment from the unsatisfactory level of service at the Hyundai Dealership in Oakville, Ontario. I have expected muc I would like to express my disappointment from the unsatisfactory level of service at the Hyundai Dealership in Oakville, Ontario. I have expected much more from a reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint due to the lack of attention and respect I have been shown. I had a service appointment booked for June 8th at 11:00 a.m. to replace the passenger side mirror on my 2014 Elantra Ltd. The Service Rep told me that there was a recall on my vehicle and that it would take 2 hours to complete the job. I asked if they had a loaner vehicle. He said they did not. I explained to the SR that I had unexpected company at home and that I needed them to replace the mirror quickly and that I would book another appointment for the recall. I was promised that they would be prompt. I also told them that I had forgotten the copy of my quote at home and was assured that they would look the quote up in their files. At 11:30 a.m., I noticed that my car was still sitting in the parking lot where I had placed it. I stood and waited for a Service Representative to speak to. They were both dealing with customers. I went to the Service Manager’s door, asked if he was the Manager, then asked if I could speak to him. I explained that I was in a real hurry, and that my appointment was at 11:00 a.m. that I had arrived at the dealership at 10:50 a.m. and my car still had not been looked at. I was told that I would have had to be at the dealership when it opened to ensure that my vehicle would be serviced at my appointment time. I informed him that that is why I stopped bringing my car for service, due to the constant long waits. My car was the fixed by 11:45, (car wash included). Staff was very courteous. I was disappointed that most of the service department seemed to know what I had spoken to the Service Manager about. When I went to pay the bill, it was for over 430 dollars and they had waived the cost of 55 dollars for service, due to my inconvenience. I asked if they had looked up my original quote? They said there was only one person able to do this and that they were busy. I told them I would go home and get my quote and pay them over the phone. My original quote was for 377 dollars including service! I called the SR and the SM to pay and left messages. I did not hear from them. I called the General Manager, Mr Chin, in the afternoon, was told he would call me when he came in in an hour. I called 2 hours later. He was performing interviews but had received my message. Around 2:30 pm the Service Manager called and asked for my MasterCard number. He asked what my concerns were. I told him I would explain to Mr Chin. He said, “I’m sure he will call you.” On the Friday I made my 3rd call to Mr Chin, told the receptionist how disappointed I was with my lack of service. I told her to let Mr Chin know that I was a very dissatisfied customer and that I hoped he would have the common courtesy to call me. He has never called. When I purchased my vehicle I was promised that I would always be looked after. I have not. I contacted Hyundai Canada and asked them to call me. They sent a survey for me to fill out. It is 10 days later and this issue has not been resolved. To date, I have not spoken to anyone in authority about my concerns. I require answers. My questions are: Why are there always very long waits at the Service department? Why are service quotes not consistent? Why does the Principle Direct not return his phone calls? I know you will agree with me that this is not acceptable service under any circumstances. I trust that you will deal with this issue in an urgent fashion and get back to me promptly. I also trust that you will take the necessary precautions to prevent such offensive and inappropriate behaviour in the future. Word of mouth is an extremely important component of doing business. I will be certain to convey this experience to many people in a variety of modes. More

hard to believe how bad they try and swindle people. Hello, I ‘m writing this to document my experience with Hyundai of Oakville. In 2012 I purchased a Hyundai Santa Fe GL sport from Hyundai along wi Hello, I ‘m writing this to document my experience with Hyundai of Oakville. In 2012 I purchased a Hyundai Santa Fe GL sport from Hyundai along with an extended warranty covering my newly acquired car for 8 years and 180000 km. For the fist almost year (10months) thing were great until it started major problems. 10 month in the car went into Hyundai for its first few thousand dollar warrantee covered issue. Really no problem. Car was fixed as it was fairly new 3 recalls, 3 years later, and at 100 915 km the car had issues starting, it would start and the stall out immediately. At this point I brought my car into Hyundai to fix the starting problem. Hyundai informed me that the car was over 100 000km and was no longer covered by warranty . After a brief argument and research it was found out that indeed there was an extended warrantee up to 180000 and 8 years (one of the major reason for original purchase) and by Hyundai’s recommendation a service 3 was performed to fix the warrantee covered starting problem. After a trip to Hyundai and a trip back (30 kms) each way, I was presented with a bill for $230. I was more than confused as the problem was covered under my purchased warranty. Not only that but when I went to start the car the starting problem was not fixed. From there I went on to discover that a service 3 which I was sold to fix the starting problem was nothing more than a glorified oil change and that the starting problem wasn’t even mentioned on the work order. After explaining myself I was told by Hyundai that it would not make sense to perform a service a service 3 on my car for a starting issue. I told them I felt the exact same way and that it should not have been performed, nor should I have to pay for it considering it was unrelated to the original problem. After being called I liar and 4 hours of phone calls I was finally put in touch with the man who had suggested the service and he admitted that he had recommended the service 3 to fix the starting problem as a starting point. I have come to realise that the service 3 was not at all necessary nor relevant to the starting problem and my trust in Hyundai was simply taken advantage of and I was mislead into spending $230 for something I did not in any way need. After 3 days of communication there was not a refund, not even an apology for horrible business ethics or calling me a liar after admittance. Also the starting problem was never fixed. 1 starting problem. 1 Service. 1 payment. Warranty not honoured 1. Problem fixed 0. Second visit: 30km each way. May 5 Same problem, same error code, same situation. This time however instead of fixing the starting problem the service performed to fix the starting problem was “apply body cavity wax/undercoat” Again I was confused when presented with a bill for $158.14 for the same warranty covered issue with the exact same result. The problem was diagnosed the wrong service was performed and I for some reason I was charged for it. To top things all off the starting problem still was not fixed!!!! 1 starting problem, 2 visits, 2 services, 2 payments, warranty not honoured 2, problem fixed 0. This brings us to the third visit followed up immediately by the 4th visit: May 30 With the starting problem still not fixed I was sold a new battery to fix my starting problem. It was installed and guess what?!?!?! The starting problem was still not fixed or addressed. And I was parented with another bill for the battery ($220.35), which I would have been ok with if the car’s starting problem been fixed but low and behold….the cars problem has yet again not been fixed and 5km away the engine light pop back on again! So I didn’t need a battery either to fix the starting problem. At this time, again 2 warranty covered codes were pulled from the car again, and again was scheduled an appointment for this morning at 8:00 to have all the work done to fix the same exact problem we’ve been working on since august last year. 1 starting problem, 4 visits, 3 services, 3 payments, warranty not honoured 3, problem fixed 0. This bring us this morning and my 8:00am appointment. While stuck in traffic on my way in to Hyundai to finally address and fix my warranty issue resolved I get a call at 8:23 am stating that the promised parts have not yet arrived at Hyundai and will have to reschedule for Tuesday. 23 minutes after my scheduled appointment! Based on my experience with Hyundai thus far I have decided to sell my car and based on Hyundai’s promised service and timing the deal happens today at 1:00 pm. However, yet again Hyundai has over promised and under delivered. With the engine light on based on the deal I’ve made I lose $1500. 1 starting problem, 5 visits, soon to be 6, 3 services, 3 payments, warrantee not honoured 3, problem fixed zero, botched deal based on Hyundai’s word 1. Totals 1 problem 3 diagnoses, 4 error codes pulled 3 unneeded service actions performed costing $608.49 6 trips to Hyundai 30km each way 12 hour of work missed 29 phone calls Being called a Liar for trying to fix my car 1 Actual results and the starting problem fixed 0 At this point all I am asking for is the money charged to me $608.49 to fix all warranty covered issues be paid back to me. Regards, Stephen Lingard Wednesday June 7 To continue. After discussing the issue with Jay, I was informed that even though the problem was not any of the work that was previously done and was indeed a warranty covered issue, Hyundai would not reimburse my money paid for work that was not needed. On the same day I was told that after failure to get the promised parts in work would be finished on Tuesday and I would be getting a call. As expected there was no call received from Hyundai. I decided to take yet another trip over to Hyundai yet again. At 6:30 there was no car, no sign of any service staff, and no one knew where exactly my car might be. So here we are as of now. 7 trips to Hyundai, time spent, missing work hours are adding up, $600 spent on Hyundai’s advice that had nothing to do with the actual problem. 30 hours on the phone and as of right now I have no idea weather my car is fixed or even where it is. Is this how Hyundai honours it`s extended warranty´ After all of this it looks like we're headed to court. Never again with any Hyundai ever!!!! More

Wonderful Journey with Jimmy Several days ago, my car(2003 Acura TL) got some problem, so I began to think about to get an new car. According to my financial situation and what I Several days ago, my car(2003 Acura TL) got some problem, so I began to think about to get an new car. According to my financial situation and what I need for, I thought Hyundai vehicles maybe the most reasonable for me. When I went into Hyundai of Oakville, I meet the sales reps Jimmy Xian. As I am a mandarin speaker, I definitely feel more comfortable to deal with him. But as the time pass by I was astonished by his professional knowledge and his attitude of service. He asked me some questions and the main purpose I used for, he advice me to think about the Hyundai Tucson. He is so knowledgeable and so patient, let me feel an old friend give me his best idea. He also provide me all the ways to reduce my finance burden and the color most popular for Asian people. I am totally accept his advices, so I think my next car will be Tucson and I will come to his store to buy from him, because he is such a warm heart person and really think from customers perspective. So the shopping journey is awesome. More