Hyundai Of Oakville

Trusting this service department is difficult. Due to conversations with service staff confidence is not high as a long term client. Your business is not valued and you’re not treated with a Cus Due to conversations with service staff confidence is not high as a long term client. Your business is not valued and you’re not treated with a Customer centric approach. I’m still in shock with recent $804 bill for Oil, Transmission, Brake and Coolant fluids , all performed in one hour with Labour component at $403. Is this normal? Maybe ,I really don’t know. Is there new fluid in the systems, I have to “TRUST” I’m dealing with Customer Focused Dealership. I’m not feeling that Trust . More

Hyundai Oakville Jay the Service Manager: "I am not rude. Do you want to see what rude looks like". I dropped off my vehicle today for a scheduled service and mentioned to the service advisor, Prab, that Do you want to see what rude looks like". I dropped off my vehicle today for a scheduled service and mentioned to the service advisor, Prab, that I also had a question about the interim safety-recall notice regarding the seat belt. I showed him the recall document and explained that I didn’t fully understand what the interim status meant. I asked if he could explain it or at least check the seat belt to make sure it was safe. He seemed rushed and uninterested, and when I emphasized that I was genuinely worried because my kids sit in the row affected by the recall and I wanted to ensure their safety in the event of a crash, he simply looked irritated. He then directed me to his manager, Jay. When I met with Jay, I handed him the recall notice and asked for clarification. In a very flat tone, he pointed at the page and said, “It says interim here.” I replied, “I know—but I don’t know what that means exactly. That’s why I’m asking.” Instead of explaining it or offering reassurance, he asked, in a patronizing tone, “Does the seat belt click when you insert it?” I told him I think it does, since my kids are usually the ones who use it. I then asked whether Hyundai could check if the seat belts in my vehicle were among the ones affected by the recall. He responded, “No. If it clicks, then it’s fine.” I repeated that I was simply trying to make sure my kids were safe and that if they couldn’t verify the belt, I could always move them to the third row. Instead of showing any empathy, he impatiently repeated that if it clicks, then it’s fine. I told him that the way he said it felt rude. His response stunned me: “I’m not being rude. Do you want to see what rude looks like?” I was genuinely shaken and told him I couldn’t believe he said that. He then tried to justify himself by claiming I had been rude to his staff. I told him that if he was setting the example, I wasn’t surprised that Prab had not been helpful. I reiterated how inappropriate his comment was. His response was, “I’m sorry you’re upset.” I told him that wasn’t a real apology, and explained that a sincere apology would sound something like: “I was upset when I said it, and I shouldn’t have said it. I’m sorry.” He looked at me and replied, “Well, thanks for that lesson.” At that point, both Jay and Prab began repeating that I was being rude and that I needed to leave because they had to help the next customers. I don’t think I have ever had someone in customer service say anything as threatening or inappropriate as, “Do you want to see what rude looks like?” I came in with a simple and legitimate safety concern about a seat belt my children use every day, and instead I was met with hostility, condescension, and a complete lack of customer care from both Jay and Prab. I’m sharing this experience so other customers are aware. Everyone has busy days, and everyone makes mistakes, but repeated belligerence and threatening language is shocking and unacceptable. More

This dealership could not locate my winter tires that I had stored with them. After no returning of voicemails, I visited the dealership 4 seperate occasions to “pick up” my tires , for them to tell me th had stored with them. After no returning of voicemails, I visited the dealership 4 seperate occasions to “pick up” my tires , for them to tell me they are still at the Niagara facility . Received a letter today that my tires have been disposed of! The service manager , Jay, told me I’m out of Lu k and this my fault . I have filed formal reports to the OMVIC, BBB and head office More

Charged me to store my summer tires on rims and then lost them . Offered me discount on buying new tires from them Months of emails and phone calls formal complaint and nothing . Sent me a letter sa lost them . Offered me discount on buying new tires from them Months of emails and phone calls formal complaint and nothing . Sent me a letter saying we disposed of them because you didn’t pick them up . Lies lies lies More

My husband brought in his car July 18th to have the air conditioner fixed. They ended up telling him the compressor needed to be replaced as it was not working and causing the engine to overheat. He brough conditioner fixed. They ended up telling him the compressor needed to be replaced as it was not working and causing the engine to overheat. He brought it back the following Tuesday (July 22) and they contacted him soon after to say the work was completed. He realized after it had been there that his parking permit for our building was missing- contacted them and was told no one there touched it. Aside from my husband they were the only ones in the car which means it went missing while in to be fixed, but fine, we paid our building to replace it and moved on from that. Then this past Friday (July 25), he parks his car and it starts making a noise and he realizes there is refrigerant fluid leaking from his car. He calls the service department back and was told he could bring it in today at 3:30pm. We took it back and it was looked at briefly only for him to be told he would need to bring it back today (Tuesday). We have an infant and we are currently in a heatwave so that seemed unacceptable to me, especially when it was something that should have been fixed properly already. I went in to explain this and felt very dismissed. I will admit I was very upset about the situation but it was handled very poorly by the department. We were told there were no techs to check AC until today and even then if a part needed to be ordered, they don’t get them delivered until Wednesday so we could’ve been almost a week before this was even fixed. We were offered a rental car at $40 per day- meaning we’d need to pay $200+ potentially when it was their mistake in the first place. We took his vehicle elsewhere the same day and it was checked for leaks which were not found but the tech did see his refrigerant was only half full- meaning it was not properly serviced to begin with. That was filled and checked properly and he has now been driving it since then with the AC on with no issues. Needless to say, we will not be returning. Very disappointed in the lack of customer service. More

Very bad experience when dealing with finance manager Unprofessional no follow up no response about all types of phone or calls manager Unprofessional no follow up no response about all types of phone or calls More

I had a horrible experience at this location last I was here which led me to switch Hyundai locations. Overall unacceptable treatment from management to dilute my situation last I was here. My engine gave here which led me to switch Hyundai locations. Overall unacceptable treatment from management to dilute my situation last I was here. My engine gave out for a 2017 vehicle, I got it covered under warranty. Shortly after this happened I then had issues with my cadlytic converter (seems a little bit too aligned). The service representative and management told me this was not covered under warranty and I had to pay $3000 out of pocket for this, because I already got my engine covered. After switching locations, I was told the cadlytic converter is ALSO covered under warranty. When I was told this wasn't covered under warranty at Oakville location by management and the service department, I wanted my dad to speak with him and management said he would talk to my dad. My dad attempted to call him several times and he did not answer my dad-intentionally. Do not go to this location. Unprofessional service, misinformation to customers, and poor quality of service will find you here. Do yourself a favour and go to another location. Every time I went here there was a new problem with my vehicle- so dishonest. More

They told me an oil change would be $85+tx. When I went in they said it starts at $85 and could be as high as$150. When I questioned him regarding the high price. He said “I will see what I can When I went in they said it starts at $85 and could be as high as$150. When I questioned him regarding the high price. He said “I will see what I can do”. An oil change should be a fixed price for make and model. The service manager showed up and said they would do it for $85+tx. The people in the service dept.are dishonest and scamming their customers. More

A family member purchased a used car from this dealership. I accompanied them as I had previous experience with buying used cars. My family member decided to buy the car. Before this, I had pointe dealership. I accompanied them as I had previous experience with buying used cars. My family member decided to buy the car. Before this, I had pointed out several issues; some small door dents, a missing wheel lock key, owner's manual, and second key remote. We were promised everything would be taken care of before delivery, including providing a second remote. A week later, we picked up the car with the dents fixed, but the wheel lock and owner's manual were still missing. Abdul (the sales manager) quickly installed a new wheel lock set and found a manual from another car. However, the second key was still not available. Abdul told us it was on backorder and would arrive soon, promising to arrange a mobile locksmith to program it at my mother's home, as she lived an hour away. This was in mid-April 2023. It is now early June and numerous emails have been sent attempting to address the issue with little to no response, citing delays and high sales volumes. My family member has not received the second key, or any follow-up from the dealership for the past three weeks. Based on our experience, and judging by the reviews from others it is clear that Hyundai of Oakville prioritizes sales over post-sale customer satisfaction. I advise potential customers to ensure all promises are documented in the bill of sale to avoid similar issues. More

The sales department at Hyundai of Oakville is great but the service department has really terrible communication. Again and again I had to chase them down to find out what's going on, their very slow acqu the service department has really terrible communication. Again and again I had to chase them down to find out what's going on, their very slow acquisition of parts actually created a dangerous situation. After multiple calls and voice mails I had to go there personally to get service...they said that I was emailed but that system doesn't work. The word "sorry" is not one that Jay Langton ever uses. It isn't the first time that poor communication from this service department has wasted my time. From now on I'll be using Streetsville Hyundai, at least they have a shuttle. More