House of Cars - Edmonton

The buying experience was great, Kush was not pushy and helped where he could. Now the bad..... Pick up of the vehicle was delayed since there was a check engine light on the vehicle, which postponed th helped where he could. Now the bad..... Pick up of the vehicle was delayed since there was a check engine light on the vehicle, which postponed things. After almost a week, I was able to pick up the vehicle and drop off my trade in. Upon driving the vehicle for not even 15 minutes, a major error code came up for the suspension. Now this is quite frustrating since a mechanical fitness assessment was supposed to be done, which would include a road test, which would of shown this major issue. After two weeks, my new vehicle was schedule to go in for repairs, these repairs took almost a week and a half to complete, with no loaner vehicle given and what was even more frustrating, my trade in vehicle was in perfect condition and was given a vehicle which needed lots of repairs. This all could of been possibly avoided if the vehicle was properly inspected, but sadly it was not. Fast forward a week later of having the vehicle back, yet again, another major engine code came up with the exhaust catalytic converter. With multiple attempts to contact Omar the branch manager, he finally replies and passes me off to Steve (the shop manager). After informing him of the issues I was having with my new vehicle, he was more than willing to assist me, but needed my vehicle to assess. So instead of sending my vehicle in and possibly sitting for weeks on end and not having a vehicle to drive, I bought a code scanner so I could send the data to Steve so he could make an assessment that way. Steve agreed that the Catalytic converter needed to be replaced. After having no contact from anyone at the dealership, I started to harass to get answers and was basically led on and on about them looking in to options to fix. After finding out that the cost of the part was $4200 and can only be bought oem from the manufacturer, I received zero updates on the status of possible repairs and once again had to keep harassing to get answers. Fast forward to 5 weeks after the major engine code developed, still no answer from them, so I once again tried messaging with zero answers. Customers be ware, if you buy a vehicle from here, you better pray it has no issues, because they are your best friend till you sign and drive off with the vehicle, but absolutely zero follow through with after care and seems as though any issues are yours to deal with. If the repairs are fairly cheap and easy to fix, they seem to do them, but once the repair list gets long and expensive, they want to avoid all obligations to provide a safe and reliable vehicle to their customers and you're on the hook! Coming from a service industry myself, this is the absolute worst experience I've had and not what I expected. Sadly, I've had many family and friends that have come to me about my experience here and if they should look to them for a newer vehicle. Sadly because of this poor experience, they potentially lost out on 4-5 sales. Good customer service, good buying experience and follow through, bring repeat and word of mouth business. Sadly, I think these guys missed that memo! More

Do not waste your precious money and time on their run down Cars. Absolutely scam business down Cars. Absolutely scam business More

Love these guys. Thank you for everything. The real dream team over here 100 percent Thank you for everything. The real dream team over here 100 percent More

James and Lyla were in charge of our sale and they were amazing! They were professional, kind, helpful and it was the best experience I have ever had at a dealership. Clean and modern dealership with alot amazing! They were professional, kind, helpful and it was the best experience I have ever had at a dealership. Clean and modern dealership with alot of vehicles available. I would recommend them to anyone! More

Excellent customer service. James was friendly, helpful and made this purchase easy. Dustin in finance went the mile for me. All the staff makes you feel buying a car is a plea James was friendly, helpful and made this purchase easy. Dustin in finance went the mile for me. All the staff makes you feel buying a car is a pleasure. So call and ask for James in sales and you won’t regret it! More

We put our car on the HOC Park and Sell lot, they agreed to keep it inside but left it outside almost the entire time. Just after the contracted two months we went to pick it up and it had two thousand ext to keep it inside but left it outside almost the entire time. Just after the contracted two months we went to pick it up and it had two thousand extra miles on it!! We had been told we would be contacted if there was any interest/test drives/offers... and had never been contacted. Obviously the owner and staff were enjoying driving this car purely for their entertainment. I am suspicious it was even rented out for a weekend wedding. A potential buyer wanted to discuss price, was told HOC would contact us, then was told we had been contacted and were firm on our price. They never tried to contact us at all. We had even spoken with Erwin the salesman and told him we would lower our asking price but apparently HOC stuck to their own price. When we yanked our car from their "lot" we were told the car had a deposit... which was amusing as again, we had never been contacted by HOC about anything. DO NOT trust these people with your car! They have zero respect and are completely unprofessional. DO NOT RECOMMEND!!!! I gave them one star only because I had to in order to do this review. More