Honda Red Deer

Made to feel like they didn't need our business Visited the dealership in March as we were starting our hunt to replace our VW TDi. Test drove both the 2016 and 2017 CR-V. Loved the 2017 - hated t Visited the dealership in March as we were starting our hunt to replace our VW TDi. Test drove both the 2016 and 2017 CR-V. Loved the 2017 - hated the 2016. Jason was working with us and was very professional UNTIL we sat down to talk numbers. We asked what they were willing to do for us in terms of any sort of incentive or deal. As we are VW TDi owners, there are a lot of incentives being offered by VW to try and entice us to stay with VW despite the gongshow of "dieselgate". Jason told us that the 2017's were very popular and they were selling a lot of them, so they weren't willing to do anything. Jason couldn't seem to get that it wasn't the price that was the issue. It was the attitude of "we don't have to do anything for you" that turned us off. He even kept trying to push the 2016 on us because it would be lower payments, even after repeatedly telling him we weren't interested in a 2016. When you go car shopping, you expect to haggle a bit. You know you are likely not going to get everything that you ask for, but any dealer who wants your business is willing to throw in a little something. Maybe because I'm female they thought that I would treat car shopping like grocery shopping - the price on the shelf is the price you pay. When Jason called to follow up, I responded to him via text and told him exactly this. His response was as follows "I'm sorry you feel this way. I have hundreds of satisfied customers, that have a different opinion than yours. I'm happy you found a "deal" you were satisfied with and we couldn't provide that for you." Again, it had very little to do with the $$. It wasn't that they "couldn't" provide us with a deal - they outright didn't even try. The dealership that we did end up at sat across from us and literally said "What do we have to do to convince you to buy with us?" Not treating us like the dealership is doing us a favour by being willing to sell us a vehicle at sticker price. More

Extremely rude secretary . Highly unprofessional and clearly lacks training and basic people skills. She is definitely not fit to work in such an environment. It's unfortunate . Highly unprofessional and clearly lacks training and basic people skills. She is definitely not fit to work in such an environment. It's unfortunate she is the first person a customer will see upon entering their dealership. More

vehicle inspections went to honda dealership today feb 23 2017! for thr recall for my passenger airbag! and then they handed me the vehcile inspection. i asked who did t went to honda dealership today feb 23 2017! for thr recall for my passenger airbag! and then they handed me the vehcile inspection. i asked who did the inspection and they say's it a journey man! they just check all green wich means its working or good. and then i just noticed my fog lights not working for honda civic 2007 si they marked it green and then they told me they just probably missed to check the fog lights and i asked them why its green! when i checked it it wasnt working! and then they marked it the inner tire for both rears for dually! wich is my car is not a dually on rears! what kind of freaking inspection is this that you handed to the customer!!! and then the manager!! give me another inspection that my fog light is not working! they just literally write down instead of checking why is not working!! and then they says that i have a bulb on my glove box for fog light so they assume that my fog light is not working at all! i told them thats my original bulb! and the one that i have on it right now is aftermarket! its pretty poor service! speacially its a dealership! they dont even give me a choice or whatever! i believed the mechanical inspection you handed to customer supoosed to be right and inspect properly! i would not recommened bringing your vehcile here in honda dealership in red deer!!! and i will report this dealership for doing this inspection not right!!! they just guessing on inspection! More

Professional Dealership From booking my appointment, to the completion of the services required was absolutely professional. The first service person signed me in and asked i From booking my appointment, to the completion of the services required was absolutely professional. The first service person signed me in and asked if there was anything else they could do. I need a block heater, "we can accommodate that" he said. "Our shop has lunch, ( np by me), from 12-1, I will have you out at 2pm". Done. Shuttle? 6 times in 2.5 hours, pleasant guys, nice lounge, what more did I need? 1:30 pm, nice, ready to go, no antifreeze dripping, new keys, and reasonable cost/ good value. Perfect! Parts/sales people are great, good sense of humor, I was there 2.5 hours, talked to a few. All in all, it was a really nice change to use a dealership with this type of overall integrity evident in the staff. I highly recommend the dealership. "Show respect to the people you deal with and they will respect you". More

Respect for customers, professionalism at service I am with Red Deer Honda for 16 years already. Happy with service and professionalism of staff. They are prompt, happy to help even if their schedul I am with Red Deer Honda for 16 years already. Happy with service and professionalism of staff. They are prompt, happy to help even if their schedule is very busy. The actual price of the service is always less than estimated one. Wonderful people over there. More

"Efficient and friendly staff" My car needed a number of areas for service and all were completed in a timely manner. I was given the use of a courtesy vehicle to use since I live My car needed a number of areas for service and all were completed in a timely manner. I was given the use of a courtesy vehicle to use since I live out of the city. Mark, is who I have dealt with over the pass year and Mark is consistent in his presentation of booking, explaining the details of service needed, and the cost. Mark is friendly, polite and makes eye contact with his client. Thanks, Norma More

Great service I always feel valued as a customer. They never try to up-sell other services that they offer. They only make recommendations as needed rather then try I always feel valued as a customer. They never try to up-sell other services that they offer. They only make recommendations as needed rather then trying to sell add on's. They seem very honest and professional. I always recommend people to purchase Hondas. They are very reliable vehicles and the service department is awesome. More

Friendly staff Very pleasant staff to deal with and work completed well on time. Enjoyed coffee while waiting for vehicle and Daylene reviewed all the work complete Very pleasant staff to deal with and work completed well on time. Enjoyed coffee while waiting for vehicle and Daylene reviewed all the work completed when done. Very pleasant lady and much apprecaited. More

Great Service I took my car in for service. Everything from the booking ,to dropping my car off and waiting while it was worked on was handled in a friendly,polite I took my car in for service. Everything from the booking ,to dropping my car off and waiting while it was worked on was handled in a friendly,polite and professional manner. More

fantastic service This is our second Honda CRV Always get great service from them. My appointment was at 2 and got in earlier Coffee is fantastic as usual This is our second Honda CRV Always get great service from them. My appointment was at 2 and got in earlier Coffee is fantastic as usual More