Honda Downtown

Staff are professional and courteous initially when making the purchase of the vehicle. Not too pushy with addons but still insist on length finance terms with high interest rates. Once you have pick making the purchase of the vehicle. Not too pushy with addons but still insist on length finance terms with high interest rates. Once you have picked up the vehicle, you are no longer of value to any of the staff. From straight up lying about what is possible with warranties to misleading customers about dealer options, you will not get any help unless it benefits the dealer. More

Leased a 2020 CRV and the professionalism of there staff is very much appreciated. This is my 3rd car from this dealership. They are extremely courteous, helpful and knowledgeable. Service after the sale is is very much appreciated. This is my 3rd car from this dealership. They are extremely courteous, helpful and knowledgeable. Service after the sale is also excellent. More

Courteuos, efficient, knowledgable and overall very professional. The exchange for a new car was extremely easy. Highly recommend. Will be back there for my next car. professional. The exchange for a new car was extremely easy. Highly recommend. Will be back there for my next car. More

Just bought a car in this dealership. Nothing more to say but thank you specially to Joe Yin who communicated well. I got the Honda CRV I want. say but thank you specially to Joe Yin who communicated well. I got the Honda CRV I want. More

time wasted by a den of thieves Took trouble to book an appointment and come in (crying baby in toe). Told them our bottom line at outset despite this, wasted our time and no desire Took trouble to book an appointment and come in (crying baby in toe). Told them our bottom line at outset despite this, wasted our time and no desire for our business. Waste of time. I read up on this dealer and it's owned by crooks. More

calm straight forward and respectful Thank you to the team at Honda Downtown, and especially to Simon and Kaye, for taking the time to make buying my first car a straight forward experien Thank you to the team at Honda Downtown, and especially to Simon and Kaye, for taking the time to make buying my first car a straight forward experience. The team took time to answer many questions, and field several concerns. I feel very happy with my purchase, and do recommend visiting this dealership if safety, reliability and professionalism are important to you. More

Amazing experience! Bought used 2016 Pilot, then 2020 pilot. Amazing service from Simon Dai, Viqas Ahmad, Daniel Chen, and every personnel. Thanks for your support guys, Bought used 2016 Pilot, then 2020 pilot. Amazing service from Simon Dai, Viqas Ahmad, Daniel Chen, and every personnel. Thanks for your support guys, shall buy again. More

Simon Dai was helpful, efficient and very knowledgeable when I bought my 2020 Honda Civic. We appreciate everything he did for us. We will contact him again in the future for sure. when I bought my 2020 Honda Civic. We appreciate everything he did for us. We will contact him again in the future for sure. More

Wasted my time completely. Took my trade in and met with Rob Paterson to view and test a vehicle. Sat down to negotiate and his trade offer was 3000 less than the amount I was offered by 3 other Honda deale Rob Paterson to view and test a vehicle. Sat down to negotiate and his trade offer was 3000 less than the amount I was offered by 3 other Honda dealers, a Kia dealer and a GM dealer. Every other dealer offered the exact same amount bang on almost like it’s a science! This dealership clearly intended to rip me off as much as possible. Very disappointing when sales people try to act so unethically because you like the car. More

Smooth experience despite the bad reviews. I dropped by this dealership after visiting a couple others to discuss pricing on a new Civic. Joe attended the showroom and made sure I didn't have a I dropped by this dealership after visiting a couple others to discuss pricing on a new Civic. Joe attended the showroom and made sure I didn't have any further questions about the car before sitting me down at his desk. I had not disclosed that I was comparing pricing between dealerships. He didn't waste my time and go through all the MSRP numbers or play any tricks/games with me. He wanted to discuss an out the door price and asked me what I would be happy with, and I showed him a price off of an Unhaggle report. Then I gave him an offer that I would be happy with and that I thought would still be reasonable for the dealership. There were no patronizing comments or remarks about my offer but I was still expecting him to come back with a counter-offer. Instead they accepted on my offer and a deal was done. Everything was smooth throughout the process. The receptionist and valet staff deserve a mention for their friendly service as well. More