So, I took my car into Heninger Toyota. Gave them a few hundred bucks. Still waiting for the diservice rep to say thanks. He actually said when I called to price tires he was too busy, after answering the phone. I am disabled, and talk slow, dude didn’t have time, I’m not a priority. The guy was pissed at me for moving slow and handling payment with one hand, he actually grabbed my cards and started shoving them in my wallet. I was outraged at his intrusive behaviour but he seemed well able to understand me when I protested and he turned into an instant victim, said it was my fault I made him act that way, like the stereotypical drunk wife beater type. Typical bully. I told him what I thought of him. Punished me by sending me out to search for my handicapped vehicle on a bad leg, banned me from the the place as his conflict resolution. All on video.
I complained to his boss who couldn’t understand my complaint, no empathy, birds of a feather. Called me names in defending his employee. In an email, that was cc to the owners. These people are not rocket scientists. Found tires 300 bucks cheaper than Heninger's quote for the same brand.
Found a dealership where the rep had 30 years mechanical experience, actually introduced himself and shook hands, empathized over having a stroke, and what a battle it has been to progress. In other words, social and human skills. Offered me to come by monthly to do air pressure and check fluids, (checking oil and air with one hand is difficult) no charge. I didn't have to ask.
My recommendation: avoid Heninger. They will xxxx your bank account, treat you like crap, then say it's all your fault.