Heninger Toyota

Horrible Experience with Parts Department I don't usually even make the effort to review, let alone leave a negative review, but yesterday's experience was just something I had to warn everybo I don't usually even make the effort to review, let alone leave a negative review, but yesterday's experience was just something I had to warn everybody about. Our purchasing experience for a 2018 CHR was actually quite good. The negatives started with the Parts people. In August, I asked at the Parts Department whether they had access to WeatherTech floor matts for the car. I was told they were not carrying WeatherTechs but were carrying ones made by Toyota that were as good. They were available from Toyota, but had none in stock. Earlier this month (October), I again asked. Again I was told that they had none in stock but they were ordering a couple of sets made by Toyota because winter was approaching (I noted that this was very observant of them). I indicated to the counter person that I wanted to see them before purchasing one and whether they could let me know when they arrived. It was important for me to see the matts to confirm whether they were indeed as effective as the WeatherTechs. A couple weeks later they did arrive and I was contacted. When the box was opened, I was a bit disappointed since they did not appear to have the coverage I recalled the WeatherTechs had . I indicated this to the counterperson who convinced me to take them home and try them since the car wasn't there. We did try them in the car and I still felt coverage could have been better behind the pedals. I went on the WeatherTech site and sure enough, their matts were deeper... more bowl like. And they continued higher up behind the brake pedal I ordered them. When they arrived, there was no comparison. Yesterday I tried to return the matts to Henninger and received all kinds of reasons why I shouldn't use the WeatherTech matts. The most moronic one was that it might affect the warranty of the car. Oh really... I gasped. Yes. Then I was told the pedals might get caught in the WeatherTechs... and that's why there was no coverage for snow and other debris behind the brake pedal and accelerator on the Toyota matts. It was quite obvious to me the chances of have a pedal get caught in a laser measured flat matt was rather low. So I insisted on returning the Toyota matts. That's when I got hit with the 20% re-stocking charge, because, I was told the matts were ordered especially for me... and it was possible that NO ONE else would ask for the matts. Well Folks, if I were you, I wouldn't asking for those matts. Just get a proper set of WeatherTechs. And not at Heninger. More

They make it right this time!! I had a bad experience before with their pre owned dept. Thanks to Jordan Daybell and Sean Ranada they make it right this time.. I bought 2016 Highl I had a bad experience before with their pre owned dept. Thanks to Jordan Daybell and Sean Ranada they make it right this time.. I bought 2016 Highlander XLE AWD and its in prestin condition and because of all the troubles from the previous transaction i got a freebees like Long range remote start, hood deflector, thanks to Joel gave me a big discount on Winter tire package!! More

Awesome Anne Anne Reyes is just so awesome. We've been in 3 different delearship and we ended up with Heninger Toyota because of Anne Reyes. She was so busy but sh Anne Reyes is just so awesome. We've been in 3 different delearship and we ended up with Heninger Toyota because of Anne Reyes. She was so busy but she was still able to gave us enough time to discuss every information we have to know. We got our dream car in a good price with excellent customer service. All went very well and I highly recommend Anne Reyes with 2 thumbs-up. More

PURCHASED 2017 Highlander I recently purchased a 2017 Highlander Ltd. from Heninger Toyota. Their up front pricing proved to be the best among the dealers I approached. So fa I recently purchased a 2017 Highlander Ltd. from Heninger Toyota. Their up front pricing proved to be the best among the dealers I approached. So far, the follow-up has been excellent! I have been dealing with Heninger with my 1997 4 Runner, 457000 km to date. I would recommend going in to see Patrick Delaney...he was up front, dealt with me fairly and followed up fast. More

Love Toyota Can’t say enough good things bout Toyota. Bought brand new car few month ago Agi went above and beyond for me to make sure I got everything I needed w Can’t say enough good things bout Toyota. Bought brand new car few month ago Agi went above and beyond for me to make sure I got everything I needed within my means. I have and would recommend her again and again to purchase a car :) More

Wonderful and amazing customer service I am so lucky to meet Agi. She is a wonderful dealer and I’ve never met anyone like her before, she is amazing. She takes care of my vehicle after sa I am so lucky to meet Agi. She is a wonderful dealer and I’ve never met anyone like her before, she is amazing. She takes care of my vehicle after sale and always updates the information of Toyota’s news. I strongly recommend her if anyone has a plan to buy a vehicle. I am sure that She is a treasure in Toyota Heninger. More

Knowledgeable and helpful! Had a wonderful experience with this gentleman. Very knowledgeable and helpful individual. Gave me multiple options and I felt no pressure during our Had a wonderful experience with this gentleman. Very knowledgeable and helpful individual. Gave me multiple options and I felt no pressure during our encounter. Would definitely recommend if you're visiting this dealership. More

5 Star Service Mark Acu provided excellent and thorough service! His incredible customer care makes Henninger Toyota an easy recommendation. It was an absolute pleas Mark Acu provided excellent and thorough service! His incredible customer care makes Henninger Toyota an easy recommendation. It was an absolute pleasure to shop at Henninger Toyota. More

Good customer service Received an excellent customer service from Son Diep. Very knowledgeable and details oriented. Son Diep was very helpful and supportive from the 1st Received an excellent customer service from Son Diep. Very knowledgeable and details oriented. Son Diep was very helpful and supportive from the 1st till the last step of the process . We're return customers to Heninger Toyota and sure will be back there again! More

Excellent and amazing customer service. ! Heninger Toyotas service is on top of the line! Their Sales consultant Anne Reyes is doing such a great job helping us pick a vehicle and helping us w Heninger Toyotas service is on top of the line! Their Sales consultant Anne Reyes is doing such a great job helping us pick a vehicle and helping us with all the process of owning one! I would recommend these team of experts ! More