Heffner Toyota

Roy Huo was easy and straightforward. I would recommend anyone that wants a fair deal and not a pushy salesperson, Roy is you guy. Thanks Roy and yes RX is was easy and straightforward. I would recommend anyone that wants a fair deal and not a pushy salesperson, Roy is you guy. Thanks Roy and yes RX is a great car. Don G More

I am so happy and In love with my new car!!!I recently I am so happy and In love with my new car!!! I recently purchased a 2016 Toyota RAV4!!! I was so overwhelmed and anxious with finding the right vehi I am so happy and In love with my new car!!! I recently purchased a 2016 Toyota RAV4!!! I was so overwhelmed and anxious with finding the right vehicle...Cory from Toyota Heffner took all my worries and anxieties away from the moment I walked in the dealership straight through to my purchase!!! I could not be happier! The service and understanding from them was exceptional!! More

Second car in three years (4Runner Limited 2020) I recently purchased a 2020 4Runner Limited from one of my favorite dealerships. This is my second car in three years from them. I wanted to buy a SUV I recently purchased a 2020 4Runner Limited from one of my favorite dealerships. This is my second car in three years from them. I wanted to buy a SUV for my family but I was unsure which one as there are tons of options out there. So I decided to go to Heffner and talk to someone who can take me through all the available options. I knew I was going to take time for this one as it was going to be an add on car . There I met this gem of a person Vid Athare. He is the most professional sales person I have ever come across. Trust me when I say this - I have been to Grand river BMW, AUDI and Mercedes before coming to Heffner but none of these dealerships can meet the standards of Heffner when it comes to customer service. This guy is something else. I have never seen a person so patient, humble and well spoken. He made me fall in love with Heffner all over again. He never pushed me to buy any specific car- in fact he would always make sure I was satisfied with the car I drove. I test drove almost every car in their lot. He always followed up with me and kept giving me all the latest updates. I have dealt with other sales reps in Heffner in the past and all were extremely good so my expectations were pretty high when I met him. He exceeded all my expectations and he is the only reason I purchased this beast. On top of that he made sure to deliver this SUV on my wife's birthday and made the moment so special that we can never forget it. I handle operations for a manufacturing company and as a VP of Operations, I know how hard it is to keep each and every customer satisfied with the service. He just din't sell me a SUV but also became a part of my family. Love you Heffner for hiring such people and maintaining great customer service way beyond expectations. I just can't thank Vid enough for what he has done for me. Will never buy any car from anywhere but Heffner. I wish I could give him more than 5 stars. More

Greedy and excessive repair rates. Discriminatory service. My car was under warranty for one more month. A noise while braking prompted me to take my car to Heffner. I was reminded that I did not buy my car My car was under warranty for one more month. A noise while braking prompted me to take my car to Heffner. I was reminded that I did not buy my car at Heffner; the implication was that I was not a customer of Heffner and therefore, I was not treated as well as a buying customer. I had presumed that any Toyota purchaser would be treated like a customer; I was wrong. I was poorly treated. The issue of the noise was a rusty bracket in the brake system. I had to pay $700 to make a simple repair that should have been either a full warranty item, or, at worst, a partial warranty claim. I was humiliated by the service manager when I tried to discuss this repair. More

Shady business tactic - don't give them your business I went to Heffner Toyota to look at a car that I saw advertised on Autotrader just today. I'd been looking for this particular year, make and model ca I went to Heffner Toyota to look at a car that I saw advertised on Autotrader just today. I'd been looking for this particular year, make and model car every day for the last week and didn't see this ad listed until today. I went straight to the dealer to look at it only to be told when I got there that it had already been sold but the salesperson "couldn't tell me when it had been sold". This car probably generated a LOT of interest (it was a good deal; that's why I was so keen to look at it) So, I suspect they purposely re-posted this ad after they knew it had already been sold simply to lure customers like me in so they could employ the "bait and switch" tactic to upsell me into a different vehicle; something more expensive or even new. I suspect they employ this tactic whenever they get a vehicle in that generates a LOT of inquiries for this purpose. I went straight home after being told that the vehicle had been sold and did another search. Surprise, surprise - the listing for that particular car was now gone. If they were able to take the listing down so quickly why didn't they do that right after it was sold? And, why wasn't I able to find a listing for this ad all week until today AFTER it had already been sold? There was another similar vehicle that they had placed an ad for on Autotrader (again, I did not see this ad posted until today). That car was also nowhere to be found on the lot. Shysters. Why can't car dealerships just operate morally and ethically? Why do they think they always have to employ shady business practices in order to drum up business and sell cars to people? Dealers like this don't deserve your business, people. Vote with your wallets and go elsewhere. More

Purchased a new Tacoma P/U Bought a new Tacoma. Excellent Service and salesmanship. Would recommend Heffner and their staff to anyone looking to purchase a quality vehicle. Sa Bought a new Tacoma. Excellent Service and salesmanship. Would recommend Heffner and their staff to anyone looking to purchase a quality vehicle. Salesman Matt Solomon was professional and delivered the vehicle as promised. Very Happy. More