Harris Victoria Chrysler Dodge Jeep Ram

Really bad serviceDepartment. Oh man i honestly don't even know where to begin... Had a recall on our vehicle and were first ones to purchase this specific make yet the last ones t Oh man i honestly don't even know where to begin... Had a recall on our vehicle and were first ones to purchase this specific make yet the last ones to recieve help to get the vehicle fixed... Really friendly sales people and they do a good job but the service department seems to be so unorganized and always crazy busy which effects thier quality of work... But no customer should have to suffer due to them being short staffed or not knowing what the xxxx is going on. We had so much trouble with theese people.. Took our car in for maintence check up and got it back and nothing had been done... They were supposed to do an oil change which we were charged for but for some reason apparently the guy who did the oil "forgot to reset" everything and the oil gage did not go up or amything.. Pretty sure we got ripped off and they are just idiots and forgot to put the oil in. Oh and they didnt take the sticker off indicating that the oil had been changed... First time car got tooken in was told to leave it there over night.. So we did waited for them to call back the next day with no response... Walked all the way there and it was already closed so the car got stuck there for another night which svrewed us over seeing as we depend on our car for transportation. Second time we took it in it seems as if they didnt even know what was wrong with the car. Got it back and now had to wait for them to contact us when they had gotten the new tool to fix the transmission. A month later with me calling the dealer ship multiple times getting told they would call me right back and they never did! I was getting so furious at this point. And second time we got the car back it seemed to be eating gas really bad and was quite costly for a bit there. What pisses me off is that they never gave us anything in return for all our troubles... No gas coupon or anything.... I could homestly keep going off but this is enough... Bottom line very very bad service i dont suggest this dealership due to xxxxty service department... Or if you buy a vehicle from this dealer ship i strongly advise that you go with another service department at a diffrent dealer ship. whenever me and my boyfriend have been in there we have realised they are just so clueless and stupid with thier customers... Deffinatly switching service deparments to another dealer ship... I have never been xxxxxx around so much before. What a joke More

Appointment means nothing!! Booked appointment for recall. After an hour and a half waiting, I noticed my vehicle still waiting for the work to begin. I asked the service tech Booked appointment for recall. After an hour and a half waiting, I noticed my vehicle still waiting for the work to begin. I asked the service tech why my vehicle has not been started yet? He said the shop is busy today. I asked why they could not have told me that my appointment meant nothing to them. If they were so busy perhaps they could have told me there would be such a long delay. He said "sorry". My advise is t try another repair facility. I certainly will!!! More