Halton Honda

Never called me to tell me my vehicle was done. After being promised an hour to an hour and a half max wait I decided to shuttle home. Had vehicle in at 8am and at 10:15am with no call I decided to After being promised an hour to an hour and a half max wait I decided to shuttle home. Had vehicle in at 8am and at 10:15am with no call I decided to get a ride back to figure out what is going on. Had to wait in line for 30 minutes to speak with service desk and electronic service tv said my car was still being serviced yet it was sitting ready for pickup from before I pulled in at 10:15am. I have experienced the worst service ever yesterday and it was so bad I personally waited an additional 20 minutes just to speak to the dealership manager who assured me he would contact me about this incident but never got an email or phone call follow up. This experience lost not only a customer but the $60 oil change elsewhere cost me over $150 this visit. Extremely disappointed More

Courtesy desk service were smooth and responsive along with the service associates that were informative in regards to a recall service that was to be done with the service associates that were informative in regards to a recall service that was to be done More

This was my first visit to Halton Honda. I was impressed with the service. I really appreciated the car wash at the end of the appointment. Very happy with the service. I was impressed with the service. I really appreciated the car wash at the end of the appointment. Very happy with the service. More

Sean was super helpful and my scheduled car service was completed on time with excellent customer service! completed on time with excellent customer service! More

Kevin was very efficient in all aspects of this service . I had a ride but he kindly offer uber home and back. I had a ride but he kindly offer uber home and back. More

We had an extremely poor experience with Halton Honda. Our Odyssey showed clear recall-related engine issues in August, yet the dealership misdiagnosed it, charged us nearly $3,000 for unnecessary work, a Our Odyssey showed clear recall-related engine issues in August, yet the dealership misdiagnosed it, charged us nearly $3,000 for unnecessary work, and later refused to inspect the vehicle until the check engine light returned—even though the recall warranty expires in Jan 2026. Once they finally accepted the vehicle, it sat for a month with repeated excuses and contradictory information. We were pressured to pay $1,100 for parts before they would release the vehicle, and when my wife started it in the parking lot, the check engine light came on immediately. We no longer trust the workmanship or transparency at this dealership and are now escalating the matter to the Dealer Principal and Honda Canada. More