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Guelph Hyundai
Guelph, ON
1,479 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,479 Reviews of Guelph Hyundai
May 26, 2015
Always expensive we have a 2014 santa fe and have been doing the services at the dealership. Having owned multiple new cars over the years I've always tried to maintai we have a 2014 santa fe and have been doing the services at the dealership. Having owned multiple new cars over the years I've always tried to maintain them at the dealership at least until the warranty runs out. However it seems that I can't get out of this dealership (which I'm sure is the same for all Hyundai dealerships) for less than $300 or $400 each visit. We only have 24,000km on our vehicle and it seems the service requirements may be over kill or a money grab. The last time we were in they charged us $100 in labor to change a cabin air filter. they said they follow the service times provided by Hyundai Canada (whether it takes them that long or not) and then the guy told me he agreed and felt that was a little high to change that filter but that it was out of his control. A manager called me back later and while he was nice, he was sticking to the time as per the "book". Yesterday we took it in for what we thought would be an oil change and were told it was time for our $300 brake service (my wife was told this in advance when she booked the oil change). Every 12 months apparently the brakes need to be serviced. Again having owned many new vehicles I've always found that dealerships will replace brakes as needed and inspect them once and awhile as part of service (usually at very little cost). The brakes are likely only going to last 2 years (all city driving) so I certainly don't want to pay $300 every year to service them in between replacing them. Is this really going to make them last any longer? I'm not sold and refused the service. I will take it to my local mechanic and see what they say. We also had our "complimentary" car detailing completed. They refer to it as "complimentary" but really I paid $500 for a book of coupons when I bought the truck so its not "complimentary". We were extremely disappointed with the cleaning. They didn't vacuum the back of the truck at all (which was emptied out as we assumed it would be done). We have the third row seating so its a big flat area when the seats are down. We found garbage from our kids still stuck in the door storage areas, they didn't make any attempted to wipe down the extremely dirty door sills and jams. When I bought the coupon book the sales guy told us it was a full detail that you would pay $120 for normally. It was cleaned to the same level as the $60 car wash on Gordon Street (where they do the doors sills and trunk). If I paid $120 for that I'd be demanding a refund. I asked for a copy of the service requirements and think I will have the vehicle serviced else where from now on. More
by Shaun
Employees Worked With
not sure, don't have bill in front of me
Helpful May 26, 2015
Happy With Service The team is always helpful and works according to the timeframe they start with and provide you with updates as they go. John is always particularly g The team is always helpful and works according to the timeframe they start with and provide you with updates as they go. John is always particularly great. More
by ARM
Employees Worked With
John McLuhan
May 23, 2015
Outstanding service - start to finish Service dept - always a pleasure to deal with. Needed vehicle all day so offered loaner. My vehicle was ready first thing next morning with all issues Service dept - always a pleasure to deal with. Needed vehicle all day so offered loaner. My vehicle was ready first thing next morning with all issues repaired and taken care of. Donny was very upbeat and helpful. More
by Paul D
Employees Worked With
Donny Lachance
May 23, 2015
The experience was incredible in their new service bay The whole experience was incredible at their new service bay. I would recommend to anyone. All of my questions were answered and everything was explai The whole experience was incredible at their new service bay. I would recommend to anyone. All of my questions were answered and everything was explained clearly. The work was done efficiently and in good time. We are just thrilled with our SantaFe, this is our third car deal with them and will buy there again More
by guyinthehat
Employees Worked With
Scott Shafer, John McLuhan
May 22, 2015
Exceptional Service Exceptional service and care. I was getting a replacement vehicle and Renee even came in on her day off to assist me. Rhys was also very helpful on th Exceptional service and care. I was getting a replacement vehicle and Renee even came in on her day off to assist me. Rhys was also very helpful on the finance side. I would recommend highly. More
by JS
Employees Worked With
Derek Dawkins, Rhys Evans
May 22, 2015
Time wasted I Was there for an oil change and brake inspection which took 5 long hours to complete. They are overbooked and don't deal with communicating to the c I Was there for an oil change and brake inspection which took 5 long hours to complete. They are overbooked and don't deal with communicating to the customer what's going on. I wasted my only day off sitting in a waiting room. I had a hair appointment and plans to pick up my kids from school. I didn't make either of those happen. I don't recommend Guelph as they are too busy to keep customers happy. More
by Jaimelynng
May 21, 2015
Service on car Had a service on car May 15th - Was there 4 hours. Did a great service. Had a bad tire and had to wait until they got me another tire. It was under wa Had a service on car May 15th - Was there 4 hours. Did a great service. Had a bad tire and had to wait until they got me another tire. It was under warranty. They had a barbecue. Was amazing. Completely satisfied. More
by Hobo2
Employees Worked With
John McLuhan
May 21, 2015
Efficient, courteous and friendly I brought my Sonata in for a Spring Service and change of tires for the summer, and since I live out of the Guelph area I asked for a loaner car. All I brought my Sonata in for a Spring Service and change of tires for the summer, and since I live out of the Guelph area I asked for a loaner car. All was ready for me when I arrived and I even got to enjoy their new loaner, a Santa Fe, for the time it took to service my car. I was able to get my errands done and returned to find everything ready. It was my first visit to their new facility and I liked the easy access to the service bays and the speed with which my car was assessed and I was on my way. Excellent all around. More
by foxelora
Employees Worked With
John McLuhan
May 19, 2015
Excellent Customer Service! The whole experience was incredible! I would recommend to anyone. All of my questions were answered and everything was explained clearly. We are ju The whole experience was incredible! I would recommend to anyone. All of my questions were answered and everything was explained clearly. We are just thrilled with our brand new Tucson! More
by Tucson2015
Employees Worked With
Jonny Cameron, Rhys Evans and Derek Dawkins
May 17, 2015
Service They took their time to explain everything to me and provided great advice! I would recommend their service to all of my friends and family! Fast, fr They took their time to explain everything to me and provided great advice! I would recommend their service to all of my friends and family! Fast, friendly and knowledgeable! Thank you. More
by Debbie
Employees Worked With
Donny Lachance
