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Guelph Hyundai
Guelph, ON
1,890 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,890 Reviews of Guelph Hyundai
August 06, 2014
Not What I Expected I was extremely disappointed with the level of service I received. Although my appointment was scheduled for 8:45 I was informed the first shuttle l I was extremely disappointed with the level of service I received. Although my appointment was scheduled for 8:45 I was informed the first shuttle left at 8. When I arrived it had already left. I said I would wait for the next one not a problem. No one showed me where the waiting room was, offered me a coffee, etc. At 845 the shuttle was still not there and I had to go and inquire when it would be back as I had informed when I booked my appointment I had somewhere to be at 9 and was assured the shuttle would get me there. Someone from the service area came out and drove me, however was still late. I had also booked the shuttle for a 4:30 pick up time. I was called at 3:30 to see if I was ready then, as 4:30 is their busy time and couldn't guarantee they would be on time- Again I had asked this when booking the appointment or else I would have made other arrangements. I had a friend drive me to the dealership and I arrived at the same time as the shuttle service... who had 1 person with them... must be the busy time... I was not impressed at all with this service and it was not what I was expecting from the dealership where I lease my car from. I highly doubt I will return to the dealership for my next oil change and maintenance. More
by ab0218
Employees Worked With
John McLuhan
August 06, 2014
review of Scott Shafer Scott was very good with giving me all the time I needed to learn the different features of the new Sonata Ltd. He also said that I could come back t Scott was very good with giving me all the time I needed to learn the different features of the new Sonata Ltd. He also said that I could come back the following week for more help after I have driven the car for a while. More
by James1946
Employees Worked With
Scott Shafer
August 06, 2014
Oil Change & Cabin Air Filter Basically, the cabin air filter needed replacement. I was surprised to find out the location of the filter required as much in labor costs as the fil Basically, the cabin air filter needed replacement. I was surprised to find out the location of the filter required as much in labor costs as the filter itself - you would think that a filter which needs to be replaced yearly, would be a bit more accessible. This really has nothing to do with the actual service department, but affected my rating on price. More
by johnsmcgill
Employees Worked With
John McLuhan
August 05, 2014
service department I brought my car in for service and it was great. They recommended work that needed to be done to fix the problem. Also got my car cleaned and they I brought my car in for service and it was great. They recommended work that needed to be done to fix the problem. Also got my car cleaned and they did a fantastic job. More
by scdespie
Employees Worked With
John McLuhan
August 05, 2014
36K service a shame my "free" oil change resulted in $70 charge but appreciate that they look out for my car and informed me on air filter change required. Also a shame my "free" oil change resulted in $70 charge but appreciate that they look out for my car and informed me on air filter change required. Also really like the convenience of shuttle service - pick up & drop off at stated times. More
by marbo
Employees Worked With
John McLuhan
August 01, 2014
WOW what an experience I went in to visit the dealership to "look" at a used vehicle. I was happily greeted by Scott Shafer. He showed me around looked at a few vehicles a I went in to visit the dealership to "look" at a used vehicle. I was happily greeted by Scott Shafer. He showed me around looked at a few vehicles and showed me the new 2014 Elantra Coupe. He explained the price difference between the new and used and financing. I was completely SOLD. Bought the 2014 Elantra Coupe and am more than completely satisfied. Scott is a great guy, excellent sales man with an incredible sense of humour. Thanks Scott and Guelph Hyundai for making my second largest purchase an easy, worry free and enjoyable one. More
by Missie68
Employees Worked With
Scott Shafer
August 01, 2014
Positive Experience Purchasing a vehicle can be stressful but Scott was able to make the experience a positive one. He was able to answer all my questions so that I was Purchasing a vehicle can be stressful but Scott was able to make the experience a positive one. He was able to answer all my questions so that I was able to make an informed decision and that day I purchased my new Sonata Hybrid. Thanks Scott!! More
by Dan Chartier
Employees Worked With
Scott Shafer, Scott Shafer
July 30, 2014
Excellent atmosphere Adrian provided me a welcoming experience. He answered all my questions through my multiple visits. I had visited a few dealerships and this one excee Adrian provided me a welcoming experience. He answered all my questions through my multiple visits. I had visited a few dealerships and this one exceeded my expectations of service. I look forward to enjoying my new car. More
by MarielT
Employees Worked With
Adrian Piattelli
July 29, 2014
Great Customer Service Won't take my Hyundai anywhere else!! The team in Guelph are fantastic. Although the issue wasn't fully resolved, they went above and beyond to make s Won't take my Hyundai anywhere else!! The team in Guelph are fantastic. Although the issue wasn't fully resolved, they went above and beyond to make sure they tried everything to fix the vibration of the rear passenger seat. More
by Jeffrey Thomas
Employees Worked With
John McLuhan
July 28, 2014
Excellent Service and 100% A-Okay!!! Long story short, Guelph Hyundai came through for me. If there were any problems, they had them automatically resolved and have always been good to me Long story short, Guelph Hyundai came through for me. If there were any problems, they had them automatically resolved and have always been good to me. KEEP UP THE EXCELLENT WORK!!! More
by whosredcar
Employees Worked With
John McLuhan
