Guelph Hyundai

Could have done better :( Very lukewarm reception . Brought up the wear on the driver's seat. NO help here! I was brushed off. Told that it was just wear and tear. If it looks Very lukewarm reception . Brought up the wear on the driver's seat. NO help here! I was brushed off. Told that it was just wear and tear. If it looks this bad in a year, then what is going to look like in 2 years, 5 years etc. Some suggestions or recommendations as to how to care for the leather would have been helpful at the very least. No complimentary car wash like Honda or Toyota. For what I paid to have my brakes "looked at", at least wash my car. May have to consider going elsewhere to continue servicing my car. Too bad because the sales person I dealt with was great! More

Satisfied!!! My car was booked in for parts on back-order..i was in and out in 20 mins. The staff was very helpful and showed me to the lounge where i could wait.. My car was booked in for parts on back-order..i was in and out in 20 mins. The staff was very helpful and showed me to the lounge where i could wait...Very friendly!!! More

Very pleased I was very pleased with my clean car after it was detailed. It looked new after a summer of camping and sandy beach trips with happy children. The ro I was very pleased with my clean car after it was detailed. It looked new after a summer of camping and sandy beach trips with happy children. The routine service was excellent as usual and I appreciate the fast shuttle service. All staff are helpful and friendly at the dealership. More

"Break out" outing Went in to check out promotion of 2016 Tucson after receiving an email from Derek. Matthew Whitehead was very knowledgeable and pleasant. Perhys Eva Went in to check out promotion of 2016 Tucson after receiving an email from Derek. Matthew Whitehead was very knowledgeable and pleasant. Perhys Evans was very patient and understanding as we negotiated the purchase of our 2016 Tuscon. All in all an exciting and enjoyable experience. More

Above & Beyond I recently needed service on my 2012 Elantra but had suregery on my feet so was not able to drive. I called my Sales Rep Allan Giles and he said no pr I recently needed service on my 2012 Elantra but had suregery on my feet so was not able to drive. I called my Sales Rep Allan Giles and he said no problem, I'll pick up your car on my way to work and get the service done. He did just that. During the service, a Service Rep (sorry forgot his name) contacted me to explain what was happening. I had a strut leaking so that would be covered under warranty. When the part came in, I still am unable to drive so once again Allan picked up my car & took it in for that repair. This is my second Hyundai Vehicle, both times Allan Giles was my Sales Rep. Allan is a very professional & personable at the same time. A pleasure to do business with. Allan goes above and beyond for his customers. A wonderful person. The Service Dept is also a pleasure to deal with, always prompt, polite, explains things in terms you can understand, makes appointments at your convenience. Hyundai Guelph has a wonderful TEAM put together. Everyone works well together. Bless them. More

Inexcusable customer services Unfortunately, once papers were signed it seemed i was no longer a priority. It took Guelph Hyundai almost a week to tell me where my soon-to-be vehic Unfortunately, once papers were signed it seemed i was no longer a priority. It took Guelph Hyundai almost a week to tell me where my soon-to-be vehicle was in Ontario. When i reached out to another dealership to locate the same car, it took them 15 minutes. There was no explanation as to why Guelph Hyundai took so long, so my only conclusion is that i was no longer a priority because it was the end of the month, the sales rep/dealership filled its quota (or was trying to) and a new month had started. There was a significant lack of communication/updates - i had to to follow up for an update and ask many questions in order to get a small bit of information. This dealership also did not provide me with the full Purchase Agreement (a total of 3 pages with fine print). I received the 1st page, the only page i thought there was, signed it. It was taken away and then stapled to the rest of the contract after my name was signed. Very deceptive and unethical, in my opinion. After all this, i cancelled my contract and received my deposit back pretty painlessly (albeit condescending tones / passive aggressive comments were prevalent). More

Allan Giles I have purchased two cars at Guelph Hyundai. Alan Giles was my sales rep on both occasions and the service I received was truly excellent. I have purchased two cars at Guelph Hyundai. Alan Giles was my sales rep on both occasions and the service I received was truly excellent. More

Better than Timmies I want to tell you how good Ali Hammoud is. I dropped in to have a coffee and peak in the show room and came out with a new Sante Fe . Ali is very per I want to tell you how good Ali Hammoud is. I dropped in to have a coffee and peak in the show room and came out with a new Sante Fe . Ali is very personable and before I new it wam. But seriously I am not sure I would have bought if it wasn't for his low key approach and no feature was untouched. The other thing impressed me if he could not answer a question, he was quick to find the answer. AAA Oh by the way the coffee is good too. More

Quick and Painless Dealing with Scott Shafer was quick and painless as someone who came in with the model and features I already had in mind. Would definitely recomme Dealing with Scott Shafer was quick and painless as someone who came in with the model and features I already had in mind. Would definitely recommend Guelph Hyundai. More

Good listeners The service staff were very low key, kind and good listeners. It was all about my actual needs, not selling me something I didn't need as at other sho The service staff were very low key, kind and good listeners. It was all about my actual needs, not selling me something I didn't need as at other shops. I like the way they interacted with the other customers waiting for their cars. More