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Guelph Hyundai
Guelph, ON
1,984 Reviews
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1,985 Reviews of Guelph Hyundai
September 26, 2017
Last time at guelph hyundai Well it had been 9 months since i last came here due to rude service but unfortunately i didnt think my bumper would stay on until i got to cambridge Well it had been 9 months since i last came here due to rude service but unfortunately i didnt think my bumper would stay on until i got to cambridge hyundai.( i live 2 mins away from guelph hyundai). I was quoted a firm final price before agreeing to the work. Then i go in tonget car and price is more thatn $200 higher. I advised the nice service lady cheyanne of the price and she acknowledged it as she had written it down on the paperwork. She went and got a service advisor/mgr who told me i was wrong and that i had to pay. I told her no. Im paying the price i agreed to and she just stared at me. Im not sure if she thought she could intimidate a customer or not. I told her i dont care where you find the extra $220+ but im not paying it. Aftrr sitting there for lmost 20 mins she finally fixed the bill. She didnt have the courtesy to appologize for the misunderstanding, didnt offer anything ie, free oil change, etc. Extremely rude and horrible service. Not sure why you would want this person speaking w your customers. I just want to thank cheyanne again for her help through this. More
by Mike1980
Employees Worked With
Cheyanne Wilson-Powless, Sylvia Richardson
September 24, 2017
Amazing Experience!!!!! Scott was an excellent salesman, just what I wanted and no pushing for more. I had spent 6 months reviewing SUV's and crossovers online and knew what Scott was an excellent salesman, just what I wanted and no pushing for more. I had spent 6 months reviewing SUV's and crossovers online and knew what I wanted. I had meet Scott almost 10 years ago and when it was finally time for my very first "NEW" vehicle I knew exactly who to call. We did everything over the phone and Tamara did the financing the same way. When I picked it up he reviewed all my options to make sure I knew how everything worked. Thank you Scott. More
by j-is-happy
Employees Worked With
Scott Shafer, Tamara Dietrich
September 24, 2017
A Really Great No Pressure Experience Because Tyler puts you at ease and is professionally casual, you will really enjoy dealing with him and working through numbers and options. Tyler wi Because Tyler puts you at ease and is professionally casual, you will really enjoy dealing with him and working through numbers and options. Tyler will gladly work with you and his business managers to achieve your purchase on your terms. It can be quite daunting and stressful buying a new vehicle, but Tyler made it fun and enjoyable. It's refreshing to know that Tyler was on our side, and while I know he has to make his dealership happy too, it was evident that we came first! That's really refreshing and such a value add to any major purchase such as a vehicle. Well Done Tyler, You'll definitely have repeat business from us! Thank You! Tamara, What a wonderful and fun business manager. Again..put us totally at ease when it really comes down to the Nitty Gritty. We really appreciate the steps and efforts you made to keep things where we needed them to be. I appreciate that you took away anything "add on" that would take our monthly payments over where we wanted to be. No Muss...No Fuss...Just getting it done for us! You also have to drive $$$ for your company, but you truly respected our needs and put us first! As with Tyler...That's Incredibly Refreshing! More
by Richard Miles
Employees Worked With
Tyler Moyes, Tamara Dietrich
September 14, 2017
brought my vehicle in yesterday for service. I brought my vehicle in yesterday for service. When I arrived the Nichole examined my vehicle thoroughly and did notice that there were a couple of v I brought my vehicle in yesterday for service. When I arrived the Nichole examined my vehicle thoroughly and did notice that there were a couple of very faint marks on the passenger's side. I took a good look and although I could not see what she saw I accepted her word. She even got in the car to take the mileage so she would have had to see the drivers side of the vehicle. When the servicing was finished and I went out to go home it was immediately apparent to me that the driver's door had been scratched and the driver's side back door had a small chip. I immediately went back in and brought the problem to Nicholes attention. She then went in and talked to the service manager. He came out and had a look and insisted that a paint pen had been used to cover the damage and it was dry so it was not them that had applied the pen and it was the wrong color. He did look at the camera and told me they had not caused the damage. I was made to feel like I was trying to put something over on the dealership. The damage must have been there when I arrived. It was definitely not and if that was the case then why was it not noticed and discussed while the vehicle was being examined by Nichole. I am very angry at this point in time. I am not into being called a liar in so many words. My friend arrived home and I did ask him to take a look. He said it was not there before. The level of service had bottomed out since the new owner has taken over and I had already discussed that with the service manager while my car was being serviced. I came there with the expectation of being treated well and I left with a damaged vehicle and feeling very badly about the whole experience. In my past experience, I have left feeling so very positive and spouting the praises of Guelph Hyundai. I was told that when the car arrived and the damage was not seen then I should chalk it up to human error. That is a very poor excuse and I do not accept that at all. I guarantee you that my friends, family or acquaintances will not be dealing there in the future. It has become very apparent to me that MY SATISFACTION IS NOT YOUR PRIORITY. I will be discussing this with my lawyer. More
by Cheryl Hawkes
Employees Worked With
Chris Currie
September 08, 2017
Fantastic! Scott at Guelph Hyundai went above and beyond in order to ensure I could successfully purchase and insure the perfect vehicle for me. Being an out of Scott at Guelph Hyundai went above and beyond in order to ensure I could successfully purchase and insure the perfect vehicle for me. Being an out of province driver, we ran into difficulties obtaining the proper documentation needed to insure the vehicle. Scott and his team were extremely kind and patient in helping us solve this, resulting in fantastic service we never expected to receive. Tamara was very kind and personable, and made us feel right at home. Overall a wonderful experience, and I would safely recommend anyone to this dealership. More
by KatEaston
Employees Worked With
Scott Shafer, Tamara Dietrich
September 07, 2017
Super Fantastic Experience!! Alex was SO amazing to work with. He was extremely knowledgeable, funny, and very evidently showed that he had my best interests as a priority. As exp Alex was SO amazing to work with. He was extremely knowledgeable, funny, and very evidently showed that he had my best interests as a priority. As expected, I was nervous about walking into the dealership (as this was my first time buying my own car). He truly made the entire experience fun and unforgettable. At no point did I ever feel pressured to buy something I didn't really want, or didn't absolutely love. He built the perfect package for me, (gave me an amazing deal!) - I couldn't be more happy with my new 2017 Elantra Limited! Would 100% recommend Alex to anybody, even first-time buyers! Thank you so so much Alex! (Still haven't gotten over my super cool new vehicle!) More
by Emzy096
Employees Worked With
Alex Gulino
September 05, 2017
Excellent Service!!!!! My name is Claudio. I was looking for a Dodge Grand Caravan when I saw on the Guelph Hyundai website the car I was looking for.I bought a wonderful My name is Claudio. I was looking for a Dodge Grand Caravan when I saw on the Guelph Hyundai website the car I was looking for.I bought a wonderful used car in Guelph Hyundai. Wonderful experience, great service. Thank you, Blake and Tamara !!!!! You are the best!!!!!! More
by claudio ferreira vitalino
Employees Worked With
Tamara Dietrich, Blake Donaldson
September 05, 2017
Great service Scott made buying my vehicle fun and easy! Was everything I was looking for and more! & a great deal! Would recommend this dealership to my friends an Scott made buying my vehicle fun and easy! Was everything I was looking for and more! & a great deal! Would recommend this dealership to my friends and family!!! More
by Ldietr01
Employees Worked With
Scott Shafer
August 31, 2017
Fantastic customer service good day, my name is claudia and today, wed. august 30,2017 i picked up my new vehicle 2017 Hyundai santa fe sprort. purchasing my new car was ver good day, my name is claudia and today, wed. august 30,2017 i picked up my new vehicle 2017 Hyundai santa fe sprort. purchasing my new car was very smooth with customer service i have received from blake donaldson. blake was very knowledgeable, passionate, and professional. i have visited Hyundai in brantford, (which i found out it is privately owned) and i have to say i and my friend were never mistreated like at this location. i am so glad i have visited guelph hyuindai and made my purchase. More
by claudia kudrocova
Employees Worked With
James Hammond, Blake Donaldson
August 28, 2017
They didn't have one, but they found one I bought a new 2007 Sonata at Guelph Hyundai and gave it to my Son in 2014 and he's still driving it.I was looking for a 2017 Elantra SE in Red but th I bought a new 2007 Sonata at Guelph Hyundai and gave it to my Son in 2014 and he's still driving it.I was looking for a 2017 Elantra SE in Red but they couldn't find one so they found a 2018 SEL for almost the same price. I am very happy. More
by Charles F Vince
Employees Worked With
Scott Shafer, Katelyn Slemmonds, James Hammond, Dilan Graham
