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Grande Prairie Hyundai - Service Centre

Grande Prairie, AB

4.7
259 Reviews

259 Reviews of Grande Prairie Hyundai - Service Centre

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June 19, 2025

They are so personalized, helpful, worked really hard to get my engine covered under warranty and have the best customer service! More

by Carolboddez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Grande Prairie Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 19, 2025

Get you in right away for service and have great shuttle service. They keep in touch while working on your vehicle. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Grande Prairie Hyundai responded

Hi Carolyn, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Grande Prairie Hyundai

June 17, 2025

Always a pleasant experience with the professional, friendly team at GP Hyundai. Service is exceptional and they always go above and beyond for customer satisfaction. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Joshua Aranton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Grande Prairie Hyundai responded

Satisfied Customer, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 16, 2025

The professionals at GP Hyundai, are topnotch! ! They look after you,like you mean something! More

by milneannmarie02
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm sorry, other people there also helped I just can't remember names!!
Jun 18, 2025 -

Grande Prairie Hyundai responded

Hi Milneannmarie02, thank you for taking the time to leave a review for us at Grande Prairie Hyundai. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2025

Dealership is great, staff was easy to work with, fast service and great attitude. Good information on what was wrong with my vehicle and they even washed my can when I went to pick it up. More

by don4802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Grande Prairie Hyundai responded

Hi Don4802, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 13, 2025

We always have a great experience with the Hyundai Service Team. They are friendly, knowledgeable and always willing to answer questions. More

by Amanda Middleton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Grande Prairie Hyundai responded

Hi Amanda Middleton, thank you for taking the time to leave a review for us at Grande Prairie Hyundai. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Grande Prairie Hyundai

June 04, 2025

Great service centre, solid work, very accommodating. Fast efficient service, very pleased. H H H H More

by Ravensonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Kenny
Jun 08, 2025 -

Grande Prairie Hyundai responded

Hi Ravensonja, thank you for taking the time to leave a review for us at Grande Prairie Hyundai. We're happy we could meet your expectations!

June 03, 2025

Service department seems very well run with prompt appointments & staff that keep you well informed of the progress being made on your vehicles' service. I will definitely recommend Grande Prairie H More

by Jazzcat
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Grande Prairie Hyundai responded

Hello Jazzcat, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 03, 2025

Very poor service been waiting five weeks for a new electric radiator cooling fan for the engine in our brand new Santa Cruz 2025 . Now the Grande Praire dealership tells us it will be another 3 weeks More

by Thorndyke.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Roteliuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Mason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Grande Prairie Hyundai responded

We sincerely apologize for the frustrating experience you've had with your 2025 Santa Cruz and the ongoing delay in replacing its electric cooling fan. We understand how incredibly inconvenient and disappointing it is to have a brand new vehicle out of commission for so long, and we deeply regret the trouble this has caused you. We want to clarify that the extended wait for the correct part has been due to mispackaged parts received from the manufacturer. This is an issue that is unfortunately out of our direct control, but please know that we have been doing everything in our power to expedite the resolution. We've escalated your situation to the highest authorities at Hyundai Canada to push for the correct part to be sent as quickly as possible. We also want to assure you that your concern about where your Santa Cruz was purchased is unfounded. We value your business immensely, regardless of where you bought your vehicle. Every customer who walks through our doors deserves the same high level of service and dedication, and we are genuinely committed to helping you get back on the road safely. In the meantime, we're glad we were able to arrange a rental vehicle for you at no charge to help minimize the disruption while your vehicle is off-road. We will continue to provide you with updates as soon as we receive them regarding the arrival of the correct part. Thank you for your patience and understanding as we work to resolve this.

May 31, 2025

Service was excellent! Very detailed and thourough! Everything was done efficiently and timely, John explained all they did to my car, Wonderful advisor, thank you John! More

by Maureen.macpherson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Grande Prairie Hyundai responded

Maureen.macpherson14, we're happy you found our staff to be so supportive during your experience here at Grande Prairie Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

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