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Grande Prairie Chrysler Jeep Dodge - Service Centre

Grande Prairie, AB

4.6
457 Reviews

457 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre

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September 12, 2017

In and out Tony and Jenna are all about getting our wheels turning again. They're on point to get me out the door and working again! Great job! More

by MikeToupin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Farrell
September 07, 2017

Steve offre un service exceptionnel et courtois ! Merci !!!! Lors de nos dernières vacances, nous avons du interrompre nos vacances à cause d'un bris mécanique majeur sur notre voiture. Steve a fait preuve d'un More

by Sandra StLaurent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve O'Dell
September 01, 2017

Above and Beyond Tony Kunz always goes out of his way to help, whether its at the end of the day and he should have already gone home or in the middle of the busiest p More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2017

Title! I originally came in to get a price on fixing my driver side door on my 96' Ram 1500 that someone decided to try and steal the day before which irrita More

by Caza96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve O'Dell
June 24, 2017

Amazing customer service I was in and out no hassles amazing guys here came in with an idea of what needed to be done and they did it and don was very friendly and listened to More

by Dodgeram1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Teal
April 23, 2017

Bad service Took my jeep in as it started to over heat in a snow storm. It sat there until I was informed it wasn't going to get into the shop to get looked at. More

by Missychewy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Kunz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Berg
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2017 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding the repair timeline in which your vehicle was brought into the shop. There are circumstances beyond our control that can cause delays in a vehicle being diagnosed and repaired. I am sorry that we were unable to meet your timeline. It is our hope that you will give us the opportunity to earn back your business. I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time and without honest feedback this would be impossible to attain.

January 04, 2017

Bought a used car Fast, comfortable,good people to work with, let me test drive a vehicle right away, I am a happy customer at the Auto Canada used superstore More

by Mike123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alli Hindman, Chris Harris
October 31, 2016

Poor Service I dropped my car 3rd time now and still they did not fix it right . I'm very disappointed to their service technicians doing poor job to my car... More

by andy
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donald Teal
Nov 04, 2016 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that we have not been able to repair the concern in your seat. Thank you for working with our service advisor and the technician, giving us the opportunity to resolve the issue for you. We look forward to seeing you at your booked appointment. I am grateful that you have brought your experience to my attention, as we strive for 100% customer satisfaction 100% of the time.

October 29, 2016

Extended Warranty turned into a new vehicle!! I went to extend my warranty because I was over 100K so the salesman told me all the advantages of getting into a new vehicle for the same payment as More

by Popcorncruise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Blanchard
September 25, 2016

As soon as you walk off the lot, you are Chrysler's customer The GM of this dealership stated this. So truly, if your vehicle breaks down after you buy it, it's not GP Chrysler's issue - It's Chrysler Canada's More

by Disgusted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Collinge, Brent Bohnen, Danielle Mathieson
Sep 26, 2016 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry for your frustration regarding the procedure and protocol that every Chrysler dealership must follow. We would like to work with you to resolve any concerns that you are having with your vehicle. Please understand that our technicians and dealership management are required to follow the process set out by Chrysler Canada. Should you wish to work with us we would welcome the opportunity to find solutions for your concerns. We are sorry for any inconveniences you have experienced. I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time.

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