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Grande Prairie Chrysler Jeep Dodge

Grande Prairie, AB

4.8
2,691 Reviews
Located in Grande Prairie, AB, Grande Prairie Chrysler Jeep Dodge is a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Grand Prairie Chrysler Jeep Dodge "HOME OF THE $100,000 GIVE-A-WAY" also "WHERE THE PEACE COUNTRY COMES TO SAVE".
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11448 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 2,691 reviews

March 24, 2014

My car salesman, Steve Ward was great. He made sure he got me into a set of wheels no matter what the obstical. He notified me of all the progress along the way, and made sure to take good care of me. More

by AnthonyLuksa85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 24, 2014

Alisha had done a great job providing customer service, she made buying this truck easy, not stressful nor was she pushy. We have purchased 2 vehicles from her now. Keep up the great work and don't change More

by Calfrac11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 18, 2014

As soon as I entered g.p Chrysler I was greeted by Ryan Sawchuk. I was very specific on price and mileage on a used half ton. Ryan did not have in stock at the time but told me he would keep in touch. In More

by RayRay2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 10, 2014

Like, i'm happy, I love the truck, they were friendly they were good. Had an issue with an engine light, brought it in and they resolved it very fast. They were good at explaining how the purchase of sa More

by brian1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 07, 2014

I went to GP Chrysler to purchase a second vehicle for my wife and Steve found us the perfect SUV. It was slightly used is great on gas and at a fair price. I was incredibly pleased with the service Steve pr More

by joepal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Ward
February 07, 2014

Steve was a very great salesmen, he knew exactly what I was looking for, we picked out the perfect truck for myself, for being inexperienced about buying a new vehicle I felt competly safe, no regrets once More

by Jporter08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 27, 2014

I feel the need to warn anyone considering using these guys to service of their Dodge vehicle. I thought I was doing the smart thing by taking a Dodge vehicle to this Dodge dealership to have inspected an More

by Taric
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jan 31, 2014 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding the 2007 sprinter van that you purchased privately and not from Grande Prairie Chrysler. As I am sure you can appreciate, being that this vehicle had over 173,000km and required several repairs to make it road worthy, no AMVIC certified dealer could sell this 2007 sprinter van as it would not pass the required AMVIC inspection. As e-mail was your preferred method of communication, our service advisor did respond to you in the timeliest manner possible. Over 150 e-mails were logged in our service department regarding your 2007 sprinter van. I do apologize if you feel our service department fell short on meeting your criteria for follow up. As you were aware from the person you purchased your 2007 sprinter van from privately, this vehicle suffered an engine fire that resulted in severe electrical damages; which also appears to be the root of the reoccurring problems. As you were made aware, the parts required to fix this unit had to be ordered directly from Germany which was the cause of the lengthy repair time. You have stated that you wanted all required repairs completed; however you did not approve all of the items our mechanic recommended, some of which were the additional repairs done in Calgary. You are claiming that you purchased a lemon; you purchased a 2007 used Sprinter Van with over 173,000km from a private individual, not from Grande Prairie Chrysler. Our service team had no history and no information on how this unit had been maintained. I am regretful that you felt our service fell short of your expectations. Grande Prairie Chrysler strives for 100% customer satisfaction 100% of the time. If you would like to further discuss your concerns regarding your 2007 sprinter van, please feel free to contact me, Mr. Brent Bohnen, Grande Prairie Chrysler service manager, at 780.513.5337. I would welcome the opportunity to work with you to regain your confidence and earn back your business.

January 27, 2014

had a good experience with the company ,Steve was helpful and answered all the questions about the car we purchased. see you in five years for next one. More

by pingpong21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Horcoff
January 19, 2014

Mike was a great salesman! He was very friendly and knowledgable. Between Mike, Nikki in finance and Brett, they definitely made my first vehicle purchase an easy one! Thanks GP Chrysler! More

by aimzbaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
January 18, 2014

We purchased our new Dodge 3/4 ton crewcab from Ray Parsons today. He made our experience fantastic along with Jeremy and Tim Horcoff. They made us feel at ease and did everything possible to get us EX More

by Shelliebarclay1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Tim Horcoff, Ray Parsons
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