Grande Prairie Chrysler Jeep Dodge

Awsome team!.Loved my experience!! Those guys dont waste time to make you a deal. Jordan is a great guy,friendly.Never stop working for us until we were satisfied!! Bought one three yea Those guys dont waste time to make you a deal. Jordan is a great guy,friendly.Never stop working for us until we were satisfied!! Bought one three years ago whit him and had no regrets. Anyone looking for a vehicule should go see him and wont have to go no where else. Thk you!! Julie!! More

Waiting game, with zero communication My fiance and I purchased our vehicle in October. Everything was great, we loved the truck, and the guys who sold it to us. Unfortunately on the 4th o My fiance and I purchased our vehicle in October. Everything was great, we loved the truck, and the guys who sold it to us. Unfortunately on the 4th of January our truck was acting funny. It was saying reduced power, wouldn't go over 30 km/h and said service air bags and stability. The engine light was also on. So I called the service department and after 20 minutes of being on hold I talked to girl, explained what happened and she told me to bring it in right away if possible and they would look at it that day. Well when I got there a lady who was anything but pleasant asked me multiple questions while never actually listening to what I was saying. She asked me to get out of my vehicle and follow her, so I did. Before a minute passed a guy jumped in the truck and drove it out back, I hadn't even had a chance to grab my purse or anything nor was I asked if I needed anything out of the vehicle. The lady then told me that someone would be looking at it no later then the next day (Tuesday the 5th). I believed her. She told me she would call me when she knew what was happening. Well Tuesday passes by, then Wednesday, all day Thursday.. no call was made to me. Friday I call and i'm obviously frustrated because I haven't heard from anyone nor do I know what is going on! I talk to a girl who tells me to hold and 20 minutes later i'm still sitting on hold so I just hang up. Saturday still no call, my fiance and I take a drive through the parking lot to see if our truck is sitting there, sure enough its in the back parking lot covered in 10 inches of snow. Clearly it hadn't even been looked at since we dropped it off. Frustrated, we drive away confused and wondering how long it will be before we have a vehicle again! I call on Monday, I waited 15 minutes to speak to someone and then I hung up, called back and told the front desk girl I was needing to speak to someone higher then the girls who didn't know what I was talking about. Another 10 minutes of waiting and I talk to a guy who is quick to rush through our conversation. He tells me nobody has had a chance to look at it!! Really !?!?!?!? They tell me someone would look the same day and it's at this point 7 days later and not a single person has even looked at it, or called to tell me it hadn't been looked it. I have to call there myself to get answers which to this day I still haven't got. He assures me that someone will look at it, but everything up to this point has been a lie. He tells me will call me and let me know whats going on. Two days later no communication. Surprise, surprise. So it's now Wednesday the 14th, I have been without my own vehicle for 9 days. My fiance calls and they say someone looked at it but thats all so far and they will call before end of the day.... this is a never ending circle. Well it's now day 10, I haven't received a single phone call, not a single email, nothing to let me know what is happening. It is one thing that they were all helpful and wonderful when we bought our vehicle but is that were the customer service ends? No need for communication once the deal has been made? I said 3 months ago I would never go anywhere else to buy a vehicle but now, if I ever do get my truck back from these people, I doubt i'd ever use their services or buy a vehicle there again. More

First Time New Car Buyer I must admit I went in to the dealership with the expectation of having to find someone to help us, being a young couple. However that was not the cas I must admit I went in to the dealership with the expectation of having to find someone to help us, being a young couple. However that was not the case Jordan had stopped and spoken to us before we even fully entered the building. He was super friendly from the beginning, I do believe there was even a high five involved within the first few minutes of conversation. As being first time new car buyers we had many questions I'm sure others would know, Jordan was happy to answer everything and listened to all concerns. In finance we had Tim who was also more than helpful. I was impressed with how the dealership helped us deal with the insurance company, that was a fantastic help. It only took one day from walking in to leaving with the new Jeep. Which we love! More

Very Good, Highly Recomend Good experience overall, just took time with holidays. But highly recommend them. Made a huge difference with taking the time to find financing that Good experience overall, just took time with holidays. But highly recommend them. Made a huge difference with taking the time to find financing that worked for us. Thank you More

Excellent experience Lorenzo was extremely helpful, answered all my questions. Explained all the options and features on the Dodge Dart I purchased. Very pleasant! Tim Hor Lorenzo was extremely helpful, answered all my questions. Explained all the options and features on the Dodge Dart I purchased. Very pleasant! Tim Horcoff in finance also excellent, took the time go over all my options and finance rates. Overall great experience, I would recommend to my friends and family. More

My First New Purchase I made my very first New Vehicle purchase at GP Chrysler from Madden Nylander. He was great to work with; happy, friendly & helpful ! The whole crew t I made my very first New Vehicle purchase at GP Chrysler from Madden Nylander. He was great to work with; happy, friendly & helpful ! The whole crew there were great and helpful ! I would definitely recommend this dealership to anyone looking for a vehicle ! I love mine! Thank you Madden !! More

Great People! Stopped in to see Ryan and Brett about what was available immediately as I was working with in a small time frame and wanted a fairly specific truck. Stopped in to see Ryan and Brett about what was available immediately as I was working with in a small time frame and wanted a fairly specific truck. They were more then happy to find something that would fit all requirements I had and make sure it met with the time restraints. I am a return customer because of how these gentlemen treat their customers and I refer friends to them every chance I get. thanks guys you truly make buying a vehicle an enjoyable event! More

If I could give 20/20 I would Being a single mom on a budget and not knowing anything about vehicles and/or their prices I walked into the dealership quite nervous that I would be Being a single mom on a budget and not knowing anything about vehicles and/or their prices I walked into the dealership quite nervous that I would be taken advantage of which happened when I was 20 and bought my first new vehicle. I was not the pickiest person nor was I the person dropping 90,000.00 on a vehicle but I felt as though I was being treated like a queen :-) I know for a fact that Mike gave me a great deal on the price cause shortly after leaving there I spoke to a person with the same exact vehicle (minus 3rd row seating) who paid quite a bit more than I did with a couple less features that was thrown in on my vehicle. Mike was the first person to greet me at the door and within a minute my nervous feeling was gone. He made me feel so comfortable. Mike is an Extremely pleasant and friendly salesman that listened and asked the appropriate very important questions that I didn't even think of to ask. He was Not pushy and respected the fact that I was buying the cheapest new vehicle that suited my needs. He was prompt and thorough. I had my vehicle within hours. Great guy.... Great salesman. I would recommend him to anyone. To be honest everybody I encountered at the dealership that day were great to me. One gentleman went completely out of his way to warm my cold coffee upstairs. I was taken care of completely. Thanks Mike for helping accommodate me and my 3 children who are on a budget find a vehicle we all love. I hope your still around in the future when I need to make another purchase :-) The finance guy Tim Horcoff did a great job getting me an extremely low interest rate and more to make sure I was safe and secure in the future regarding the amount of my payments with some very important extras included. Another very friendly and personable guy who made this whole task a great experience. Thank you Tim for your explanations and education regarding the financing and credit portion of my purchase. More

Unreal Customer Service!! Went in to see Brittany about trading in my SUV and man did she deliver!! This was probably the easiest, most stress free purchase of my life. Her and Went in to see Brittany about trading in my SUV and man did she deliver!! This was probably the easiest, most stress free purchase of my life. Her and Chris went above and beyond my expectations. When I came into sign she already had my insurance waiting for me!! I thought for sure I would have to wait a couple days before I could take my new ride home!! They even stayed till 8:30 at night as I didn't get finished work till 7!!! Great job you guys, I will be sending all my friends and family your way!! More

On Point I received timely service with friendly and knowledgeable staff. I came in with a price point in mind and they exceeded my expectations! Thanks fo I received timely service with friendly and knowledgeable staff. I came in with a price point in mind and they exceeded my expectations! Thanks for the help! More