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Grande Prairie Chrysler Jeep Dodge
Grande Prairie, AB
2,969 Reviews
Located in Grande Prairie, AB, Grande Prairie Chrysler Jeep Dodge is a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Grand Prairie Chrysler Jeep Dodge "HOME OF THE $100,000 GIVE-A-WAY" also "WHERE THE PEACE COUNTRY COMES TO SAVE".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,969 reviews
October 17, 2018
Very negative experience My previous service appoint at GP Chrysler was very disappointing. I've had work done here before when I had transmission issues on my 2017 Jeep wrang My previous service appoint at GP Chrysler was very disappointing. I've had work done here before when I had transmission issues on my 2017 Jeep wrangler, My vehicle would slip out of reverse due to a popular transmission defect, This issue took approximately 2 and a half months to fix due to not having all the proper parts when the vehicle was dissembled. I was as kind and polite as I could be, patiently awaiting my vehicle's return, I intended on making GP Chrysler my "go to garage", So After my transmission appointment I had a Out Of Province inspection preformed to get my vehicle switched to Alberta and ensure everything was in good condition. Approximately 1500km later I loose my front differential to a pinion seal leak, when i pulled over after hearing the binding and grinding noises I noticed it leaking and immediately got a friend of mine to drive me to a local auto parts store to purchase some oil to fill the diff and limp my vehicle to GP Chrysler. I made my appointment to have it inspected and this is where it went downhill.... I was charged 200$ for an inspection where the vehicle was put on the ramp and bairly looked at, not inspected, no drain plugs were removed, no diff covers removed to ensure what the issue was, and then promptly blamed for the issue. I was told that i smacked the front differential housing and that caused the differential to leak out. What the tech was seeing was a little overflow from where I refilled the diff in a effort to get it back to the shop. I know for certain that is not the case, I even offered to drive the vehicle around the block a few times and prove to them that it wasn't leaking from the area they assumed, which i was denied the opportunity of doing. I got in touch with the service manager(When i asked to speak to the manager they had took my vehicle without me knowing and put it back on the ramp to take out the drain plug and do what should have been done in the first place) who repeatedly tried to twist the truth and convince me that it was my fault when I know it wasn't, He told me that differentials take on dirt and water (even when functioning properly) if you use them in such conditions, he told me I need a much more vigorous maintenance schedule if i'm going to off-road (I just had a full inspection 1500km ago) In an effort to resolve the issue I contacted Chrysler Canada and had them take both sides of the story, The service manager told Chrysler that the differential was ran "bone dry"(which is not the case, I added 750ml into a deferential that should take 1.5l), He also told them that there was mud and water in my differential.( It couldn't possibly enter the housing through the area they specified, as there is no leak), and that all damages were caused by me. To ensure I was not mistaken myself I brought my Jeep to another mechanic who told me it was impossible that any of the minor dings in my differential could cause the leak and that if it did all the oil would of drained out. I was given a quote of 3000$ to rebuild my front axle (the quote includes a steering stabilizer that I did damage) to rebuild something that the wasn't functioning properly in the first place. Seals are covered under a manufactures warranty and considering i just had a inspection done I cant see why they can deny me this service, I did my part to ensure my vehicle was up to standards and it frustrates me to be treated this way. I'm Afraid i cannot recommend this dealership to anyone when there is this much trouble in getting something done, and done right. More
by Pat
Employees Worked With
Brent Bohnen
October 13, 2018
Great Experience Just wanted to take the time out to say thank you to Drayton Turnbull and the staff at gp Chrysler for all of your help. It was nice to deal with a sa Just wanted to take the time out to say thank you to Drayton Turnbull and the staff at gp Chrysler for all of your help. It was nice to deal with a sales guy who was as easy going, knowledgeable and down to earth as Drayton was. The overall process seemed as painless as it possibly could be. From the time I walked in, to the time I left it was nothing but the best communication and understanding. I also got a lot of really good feed back about the van. (And some chirps 😉)Naturally I bragged about how easy everything came together and that my sales guy was on the ball. The experience and customer service I received at GP Chrysler makes me more then confident that I would without a shadow of a doubt recommend them all my friends and family! Thanks again to you Drayton and your whole team for the experience and to continued success! Casey Van Beekveld More
by kcvanbeekveld
October 11, 2018
Excellent experience Great service definitely would recommend to anyone looking for a vehicle. I will be going back here in the future when I need a new vehicle Great service definitely would recommend to anyone looking for a vehicle. I will be going back here in the future when I need a new vehicle More
by Noahm99
October 06, 2018
Exceptional customer service, went above and beyond GP Chrysler worked to get me financing and into an affordable and reliable vehicle all in the same day - no waiting, no surprises. I was delivered to GP Chrysler worked to get me financing and into an affordable and reliable vehicle all in the same day - no waiting, no surprises. I was delivered to work while they worked on getting an approval for me. My sales rep, Ryan Sawchuk, stayed late, missing his baseball game, to ensure I walked out with a car that day. Ryan really made the entire experience easy and stress-free. I would recommend him, specifically, to anyone looking for a vehicle as he really went above and beyond and is an incredibly personable individual. At no time did I ever feel that I was just a sale or that commission was more important than finding me a vehicle that would be appropriate for my budget and my family. I would recommend anyone to see Ryan if they are in need of a new vehicle. He was 100% honest and upfront. I even waited a few weeks before writing this review just to ensure the vehicle wasn't a lemon - it's fantastic, running wonderfully and handles great. This morning I received a thank you card from Ryan as well - very nice touch! More
by onions
October 04, 2018
Always amazing service, love my brand new truck!! Jordan was the best salesman I could have dealt with at Grande Prairie Chrysler when buying my new ram 1500, always great to deal with!:) Jordan was the best salesman I could have dealt with at Grande Prairie Chrysler when buying my new ram 1500, always great to deal with!:) More
by Taylor
October 01, 2018
Awesome people to deal with Bought my new truck off these guys overall amazing experience they are all so helpful and helped me to get into the truck I wanted would highly recomm Bought my new truck off these guys overall amazing experience they are all so helpful and helped me to get into the truck I wanted would highly recommend anyone to go here for a new or used vehicle More
by Marshal
Employees Worked With
David King
October 01, 2018
Financing first for vehicle We had a very positive customer service experience at the Chrysler dealership. I have been driving very unreliable vehicles for many years, and it was We had a very positive customer service experience at the Chrysler dealership. I have been driving very unreliable vehicles for many years, and it was time to upgrade and finance my first reliable vehicle to a Jeep Chereokee. Jordan and Paul were both very friendly, easy going, trustworthy and excelled at providing fast and efficient service. I would definitely return, and I would highly recommend you purchasing a vehicle at this establishment. Thank you for your service. More
by Ashley
October 01, 2018
Ram 2500 I called Steve and told him what I wanted for and he had exactly what I was looking for. Did the whole deal over the phone and picked up a couple days I called Steve and told him what I wanted for and he had exactly what I was looking for. Did the whole deal over the phone and picked up a couple days later. Super easy and I was impressed with the no pressure attitude. Thanks Steve. More
by vertalec
Employees Worked With
Steve O'Dell
September 30, 2018
Awesome customer service David king is trying everything he can to get me into a truck or a suv after my car accident. I would recommend him to anyone David king is trying everything he can to get me into a truck or a suv after my car accident. I would recommend him to anyone More
by Truckgirl, melinda1980
Employees Worked With
David King
September 27, 2018
Awesome Always helpful when I go in. Get at getting what you are looking for or helping when you arent sure what you want. Happy place to go visit. Always helpful when I go in. Get at getting what you are looking for or helping when you arent sure what you want. Happy place to go visit. More
by Mbezanson
