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Go North Surrey GM

Surrey, BC

Overview
Reviews
4.4
282 Reviews
Call Dealership (604) 332-6533
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15250 104th Avenue

Surrey, BC

V3R 6N8

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Showing 282 reviews

September 16, 2024

I find that the service department does not listen to your requests. They send videos those not simple explanations. I been dealing with them for 6 years only because that's where I got the car originall More

by Acbennett2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Gelech, Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback! We appreciate your loyalty over the past six years and sincerely apologize for not meeting your expectations regarding communication and attentiveness. Our goal is to provide clear and helpful information to our customers, and it’s concerning to hear that we fell short in your experience. We would love the opportunity to improve and address your concerns directly. Please feel free to reach out to us so we can make things right.

September 15, 2024

Very professional service,we bought Mercedes Benz GLE450,the staff very good and responsive.Having a lot of bad experience with dealerships,this is the best one so far.Highly recommend.Svitlana and V More

by Svitlana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jag Birk, Luke Gelech, Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you, Svitlana and Vitaliy, for your fantastic review! We're thrilled to hear that you had a professional and positive experience with us while purchasing your Mercedes Benz GLE450. It means a lot to know that we stood out among your previous dealership experiences. We appreciate your recommendation and look forward to serving you again in the future!

September 15, 2024

Good service, easy drop off and pick up. Got everything I needed done. No issues at all. More

by HL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Baryer
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback, HL! We’re glad to hear that you had a positive experience with our service, and that the drop-off and pick-up process was easy for you. It's great to know that everything you needed was completed without any issues. We appreciate your business and look forward to assisting you again!

September 15, 2024

I had recently serviced my GMC Denali from this dealership. Service manager Evan very knowledgeable and helpful. More

by Kahlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your positive feedback, Kahlon! We’re thrilled to hear that Evan, our service manager, provided you with knowledgeable and helpful assistance during your visit. We appreciate your trust in us to service your GMC Denali and look forward to providing you with exceptional service in the future. If you have any questions or need assistance, don’t hesitate to reach out!

September 15, 2024

Fantastic service by Evan will always come back for all service work required friendly and welcoming More

by drawingjen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your wonderful feedback! We’re so glad to hear that Evan provided you with fantastic service and that you found our team friendly and welcoming. We appreciate your trust in us for all your service needs and look forward to seeing you again in the future!

September 12, 2024

I brought my Corvette in for its first service since I purchased it a few months ago. My service advisor, Edward, and the team at Go North Surrey did a great job. It was a pleasure to work with them and I More

by Happy Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Anonuevo
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your positive feedback,We’re delighted to hear that Edward and our team provided you with great service for your Corvette's first visit. It’s always a pleasure to assist our customers, and we’re glad to know you plan to continue bringing your car to us. We look forward to serving you again!

September 05, 2024

Our sales person Daniel was amazing. The rest of the time spent there was less then anything I would want to do it again More

by barbararobson506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Corey Baryer
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback! We’re thrilled to hear that Daniel provided you with amazing service. However, we’re sorry to learn that the rest of your experience didn’t meet your expectations. We strive to create a positive and enjoyable environment for all our customers, and your input is invaluable for us to improve. Please feel free to reach out if you have any specific concerns. We appreciate your business and hope to do better in the future!

September 02, 2024

Great customer service. Evan was very thorough and communicated very well. We determined what issue is, and possible solution More

by Ashok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your kind words! We’re glad to hear that Evan provided you with great customer service and thorough communication. It’s wonderful to know that you were able to identify the issue and discuss possible solutions together. We appreciate your feedback and look forward to assisting you again in the future!

September 01, 2024

Very kind and courteous staff. Accommodating and helpful. They were eager to help and satisfy a customer. If I have any issues, questions or concerns, I’m sure they will be very he More

by raffaelefalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan in Service.
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your wonderful feedback! We’re thrilled to hear that our staff made a positive impression with their kindness and helpfulness. It’s our priority to ensure our customers feel supported and satisfied. If you ever have any issues, questions, or concerns, please don’t hesitate to reach out. We appreciate your trust in us and look forward to assisting you in the future!

August 26, 2024

Dealing was good except they sold my vehicle I selected . After it was written up More

by akkattar22g
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Amar Saria
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback, and we sincerely apologize for the situation regarding the vehicle you selected. It’s disappointing to hear that the vehicle was sold after it was written up, and we understand how frustrating that must be. We strive to keep our customers informed and to ensure a smooth purchasing process. Please reach out to us directly so we can discuss this further and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

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