am really disappointed with Go Nissan North, not just based on their product, but customer service. I went in as a first time buyer in August 2020 and bought a used Volkswagen. It was mentioned on the deal that the car included a set of winter tires on rims (already in the car) and a set of all season tires on rims which they had in storage. Additionally I was promised a set of mats. After getting the car (which they made me lease even though I made it very clear I wanted to purchase and could provide a certified check for) and arriving at home I opened the trunk and noticed that I had 3 all season tires on rims and then a single rim by itself (no tire). I contacted the employee that I purchased it from and he said he would have it sorted out. I would try to contact him but eventually he stopped replying to my texts and emails. After saying I was going to leave a bad review he said he would provide me with the mats. Once I had the mats (now nearly 3 months after purchase) I asked about the tire and he said it would be ready by next week. The next week came and it unsurprisingly he stopped contacting me again. Not only that, but my car's battery had completely died on me after only a hand full of small drives. By December (4 months after purchase) I was contacted by Nissan that the employer was "no longer with them" (not sure if he was fired or just left). So I voiced my concerns to this new employee who just promptly said they would tell the manager and they would contact me, and now it's January, still haven't heard anything about my tire situation or an apology for how I was treated. After leaving a review on Google the manager replied and said he would get back to me. He did not. I waited a month after posting it and never received a message or call. So I drove to the dealership to speak to them directly. After I repeated my situation to the manager he said he would pull up my file and see what could be done. He came back with my review printed out and basically said that since I already left a bad review there was no point in discussing as 'I had already made up my mind'. I told him if I were to receive proper customer service and not be receive immediate hostility I would edit the review. So I told him the situation and at first he didn't believe me, saying how he was personal friends with the man who sold me my car and he wouldnt tell me I would receive things and not pull through. So I showed him the text messages this man sent me. He then says how I should have asked for help sooner. I then showed him the second employees text, who directly said she would tell the manager and turns out he never was told. So at this point he turns to the bill of sale and under the section indicating if anything additional was included in the sale there was nothing there. I explained how the missing tire wasn't 'in addition' it was advertised as having two full sets of tires. He kept saying how this should have been on the bill of sale- which I pointed out was not my fault, but the employees fault. He deflected back at me more saying how I should have checked the extra set of tires, which I told him I did- I asked to be shown the tires originally and the dealer was very hesitant to show me, but he took me to a trailer full of tires and told me my set were in there. I asked him to show me and he opened one tire cover but stated how the rest were like that one and didn't want to dig up all the tires. He just kept saying how he was a 'business man' and honestly DOES NOT CARE ABOUT A COUPLE OF BAD REVIEWS-showing an absolute neglect for customer care. He eventually said how he doesn't have the money to replace my tire. I was furious and pointed at the Nissan logo above his head and said "you're telling me a multimillion dollar corporation doesn't have the money to replace a tire?" He just said "if that's the way you see it". My last words to him were "during this entire hour you haven't apologized once" which he responded with 'ok'