Go Nissan North

They were very helpful. We were able to do most of the deal the phone. So when we went in, everything went fast and smoothly. We were able to do most of the deal the phone. So when we went in, everything went fast and smoothly. More

Buying a car can be so stressful, but the whole experience at GO Nissan North was anything but stressful! Incredible customer service, very clear and transparent about all numbers and information, experience at GO Nissan North was anything but stressful! Incredible customer service, very clear and transparent about all numbers and information, and wonderful salesman and financiers to deal with! Overall a super stress free and open environment. Thank you to all staff! More

Jewlelee was amazing ! !! I couldn't have gotten my new car with out her and Anins help. Will be making my farther purchases with them going forward !! Keisha !! I couldn't have gotten my new car with out her and Anins help. Will be making my farther purchases with them going forward !! Keisha More

I was originally really impressed with Nissan when they sold me my car a year and a half ago. My enthusiasm has greatly decreased in the time since - mostly due to my interactions with the service departm sold me my car a year and a half ago. My enthusiasm has greatly decreased in the time since - mostly due to my interactions with the service department. At the time of the sale, they gave me a checklist saying that the windshield was great. I noticed and pointed out to the salesperson that it had a rock chip before I left the parking lot and was told that they'd take care of it. Emailed multiple times with their finance person who told me repeatedly that the service team would call me and deal with it. They never did. It was frustrating but I eventually let it go. That was nothing though before the most recent interaction. My starter failed me twice in March. The first time I took it to a friend's auto mechanic shop. They tested everything and eventually figured the issue to be the starter. When they opened it up, it came unstuck immediately and the problem wouldn't duplicate - at least not until a couple weeks later. Since it's under warranty, I had the car towed to Nissan. After it was there a couple days, on Friday March 15th, they sent me a video to show they were working on it at 9:58 AM. A tech (Brittany) then called me at 2:30 PM to tell me that they thought the issue was my battery. I said that my battery was working when the car was stalled - all the electronics were still functioning fine - and that it was tested multiple times two weeks before. I said that it could have run down if the car wasn't turned fully off after turning the starter, but that I was pretty sure that the battery wasn't why I stalled. They told me no worries - they were going to put it on the charger over the weekend, and that they would then be able to diagnose the car further on Monday. On Monday, at 11:14 AM, a guy who I believe is the service manager called to tell me that I have a lithium ion battery and they don't have the right gear to charge it or do anything with it. They asked me to send a tow truck to get it towed to another dealership that would have the right equipment. He told me "don't worry, we're not going to charge you anything for the time we spent on it." At the other dealership, they confirmed that the battery is now dead. They also said that if it was put on a non-Lithium Ion battery charger over the weekend, that that would probably have killed it. I called multiple times trying to get Brittany to tell me what they did with my car while it was in. Each time she was busy and I did not get a call back. Today, finally, I had a conversation with the service manager again. He disclaimed any responsibility and said that the battery was dead before they did anything. He said that he doubted my friend's auto shop even has the right equipment to test the battery (I've confirmed again that they do) and that they only said that they were GOING to put it on the charger over the weekend, but then realized just at closing time on that Friday that they could not - so didn't, and then waited until the following Monday to call me to tell me the car needed to be towed away. When pressed on why, if they couldn't do anything with the car, they still kept it all weekend. He said that they only realized just at closing that they couldn't charge the battery - and he didn't have enough people around to push it back out of the bay and that he only has a skeleton crew on on Saturdays so again they really couldn't do anything with it or let me know until the Monday. Am I really to believe that they even though they couldn't do anything with the car and that they just sat in their bay from Friday morning until almost noon on Monday? It stretches all credulity. I'm sitting with a significant bill for the new battery and the labour related to it. Nissan most likely fried the battery, but takes no responsibility. Terrible service. I don't recommend Go North Nissan's service center to anyone. More

Amazing service! Client oriented and trustworthy. Definitely will be a client now and in the future Client oriented and trustworthy. Definitely will be a client now and in the future More

The sales staff are great and the managers are willing to work with you. The only problem I find is trying to get a hold of management sometimes otherwise great service. work with you. The only problem I find is trying to get a hold of management sometimes otherwise great service. More

Committed to finance what we needed and succeeded. Thank you for the excellent service, I’m going the extra mile Thank you for the excellent service, I’m going the extra mile More

My husband bought a brand new Pathfinder from Sophear and his service was amazing! We love our new Pathfinder. Sophear even stopped by our house to help set up our homelink to the vehicle and give us a wal his service was amazing! We love our new Pathfinder. Sophear even stopped by our house to help set up our homelink to the vehicle and give us a walk around of the features as we were in a hurry when we picked it up and didn't have time for him do so at the time of pick up. Thank you Sophear! More

We were provided immediate service over two days of site time and provided test drive. Happy with the dealership and the service provided. time and provided test drive. Happy with the dealership and the service provided. More

Sophear and Aaren are fantastic to work with. They are both very pleasant people and their customer service is real, not phony. There was another older gentleman whom sold my daughter in law he They are both very pleasant people and their customer service is real, not phony. There was another older gentleman whom sold my daughter in law her vehicle and he just comes off as very phony and a fake person. I made sure I didn't go to him even though I was referred to him. He never followed up with my daughter in law after she spent more than $70,000 on a Pathfinder. I even over heard him telling another sales person that I was a waste of his time. All because I dare ask him lots of questions about the vehicle and wanted options. He is lucky I did not escalate it to his superiors as this kind of stuff should never be said about a customer who is willing to spend thousands of dollars on their vehicle. I am glad I came across Sophear when I was in for service to get my flat tire repaired. His knowledge, patience, and kindness is exactly what car buyers deserve. He is definitely an asset here and I recommend seeing him. More