Since I bought my car in June 2018, I have been up to date on each and every service that was required. I ended up moving to the west end about a year after purchasing my vehicle but I still kept going to the south side to stay with go Mazda because the service I got was always pretty good.
Two weeks ago, I had a service due that would take about 90-120 minutes. It was on a weekday and I thought I would be able to wait but something had come up so I called into service just over 24 hours prior to my appointment and asked if I could get a courtesy car (I have always gotten courtesy cars each and every single service before no problems ever) and ONLY if there were any left the day I come in for my service but I was told no, because it’s too short of notice... understandable. So I explained my situation and asked for a shuttle one way, just to get me home. I was told the shuttle only goes to places on the south side. I said that I lived west. He replied with ”yeah sorry”. I was absolutely shocked. I told him I didn’t know if I could come to that appointment now but I’ll call in to confirm and he replied with “okay just call if you aren’t able to make it, thanks bye.”
Completely upset with this and I don’t think I’ll be going back now.