I purchase 2014 BMW 320i Xdrive from this dealership and their service was horrible. They had me waiting for more than two hours while the sales person was trying to score another deal with another customer. Moreover, the sale rep did not even take me for a test drive and just give me key. There was no explanation on the car features or performance. I over look all these things since the car was reasonable price. I purchase the car despite all these things paid fro additional two year warranty. Two week later, the car "service light" as well as "parking light" was malfunctioning. I later brought the vehicle for schedule appoint and I was told that if the issue could not be resolve, I had to take the car to BMW. I have never met a customer representative who was rude and incompetent.I reschedule another appoint for early morning around 7am hoping the issue will be resolve quickly.
Customer service experience was horrible and the dealership refuse to shuttle me to work while the car was examine. The shuttle vehicle shuttle customer who live within 10km of the dealership. This is the most outrageous thing I ever heard. Typically other dealers like Honda, Ford, and BMW offer shuttle service within the GTA. In addition, they told me if the issue could not be resolve, I have to take my car to BMW since I since they could not figure it out. I told the representative I did not purchase the Car from BMW and instead bought the from Go Auto Mississauga. I paid for warranty and the customer service representative dismiss the matter as not the dealership responsibility. I had to wait at the dealer for 3 hours for their mechanic to examine. I don't understand why I could not be shuttle to work and had to miss 3 hours from work. Time is money and this dealership don't value their customer or your time. They are all about taking your money and service you paid for without properly been accountable. I would recommend all buyer stay away from" Go auto Mississauga Chrysler Dodge Jeep Ram" since their service is horrible and it all about making excuse why they can't assist you. In addition, the waiting time very lengthy and service is the most outrageous experience you will ever get.