Gerry Gordon's Mazda

what warranty ? I bought a brand new Mazda 3 in Jan of 2016. The transmission had to be swapped because the car wouldn’t even engage into drive. They swapped the tran I bought a brand new Mazda 3 in Jan of 2016. The transmission had to be swapped because the car wouldn’t even engage into drive. They swapped the transmission no questions asked, took two months but they provided a car an no cost. Here’s where things get tricky, ever since the swap the car will jerk forward into second gear almost every time it tries to go into second. I’ve taken it in 4 times for that specific reason. Still no explaination or resolution from them or Mazda. This is a brand new car. UnBelievable. And for Gerry Gordon’s Mazda if you’re reading this, you know who I am and what to do to make this right. So Why not do it? More

Scammers & Crooks!!!! Brought my Mazda in for a oil change. Was advised my block heater was not working and required replacement estimated st $300. Checked the block heat Brought my Mazda in for a oil change. Was advised my block heater was not working and required replacement estimated st $300. Checked the block heater 2 weeks before and it was working. When I got home I checked the block heater again & found it unplugged. Plugged it back In & amazingly it’s working!!! Nobody was under the car except the dealership. Impossible for the plug to come out by itself. You draw your own conclusion. More

Unpleasant at oldest mazda Oldest mazda didn't even meet minimum satisfaction that started from the sales guy I dealt with. I assume It could've been great visit if I met anothe Oldest mazda didn't even meet minimum satisfaction that started from the sales guy I dealt with. I assume It could've been great visit if I met another sale person but my first impression ruined the whole thing. He was acting with full of arrogance toward us as he thinks he's been in automotive industry for quite long I guess. It was Ok till test driving but after, what he was saying is any deal I suggested is impossible to get, and playing with monthly payment with downpay that I didn't even mention. Also, how many people in this city will just buy vehicle with an initial price that dealer say? Negotiation is inevitable during the process of buying car. This was already last year's experience and I ended up Crown mazda that has great team and tried to accommodate what I was expecting. I am not saying that you must go to Crown but you will know what I am saying when you go through both. More

Why such poor reviews? I had purchased my new CX-5 and within two months I had to put air in one tire secveral times. When I brought the car in they discovered an iron spike I had purchased my new CX-5 and within two months I had to put air in one tire secveral times. When I brought the car in they discovered an iron spike in the inner sidewalk. Just going on vacation all I could imagine was how much a new tire was going to cost. I was delighted to learn my extended warranty covered the tire and had a new one on in no time. Every service is fast and easy. I realize people are much more likely to write a bad review because of dissatisfaction. Take every review with a grain of salt. Visit the dealership before buying ....find people who use a dealership and ask them. More

Mazda Warranty a joke 2.5 years after purchasing a brand new Mazda CX-5 I still don't have a properly functioning bluetooth/infotainment system. Can't let my daughter driv 2.5 years after purchasing a brand new Mazda CX-5 I still don't have a properly functioning bluetooth/infotainment system. Can't let my daughter drive the car as its just not safe for a younger driver. Mazda now claims its software related in the unit and claims that that is not covered under my bumper to bumper warranty. It hasn't worked right since day one and after multiple service visits with both the GG team and Mazda Canada team seeing the unit failure, they now refuse to even attempt to fix the unit. Terrible customer service. Whats the point in having a pretend bumper to bumper warranty if Mazda won't fix the vehicle? Buyer Beware - Mazda Warranty is useless More

Efficient, no time wasted (NEW SALE) ! I did all my research and have a pricing target. Both GGMazda and CrownMazda gave me a good experience but GGMazda made my process easy. I absolutel I did all my research and have a pricing target. Both GGMazda and CrownMazda gave me a good experience but GGMazda made my process easy. I absolutely hate wasting time. Both dealers know that I am aware of the purchasing process and I would like to negotiate from another starting price instead of the MSRP. So the time it took the dealership to BEGIN negotiating at my target price instead of MSRP. CrownMazda: 20 mins GGMazda: 5 mins I understand dealership will always try something to increase their profit but it took GGMazda to figure out what I wanted and hasten the process forward sooner. CrownMazda took a little long and that left a sour taste. Christian, the Financial Service Manager. He was fast and efficient and the whole financial process took less than 10 mins ! Last time I was in a Volkswagen dealership it took 30 mins at least ! So if you're a customer who know exactly what you want and hope to have a easier time. GerryGordon Mazda would be my preferred choice. More

The service are so rude I'm willing to buy the Mazda mx5. It's on 2016 July now. They have a testing drive 2016mx5 car parking outside with 251km on the car. They say they ca I'm willing to buy the Mazda mx5. It's on 2016 July now. They have a testing drive 2016mx5 car parking outside with 251km on the car. They say they can give me 1700 Canadian dollars cheaper on the car. After I asking the dealer can they offer me a cheaper price more than 1700. The dealer just tear up the agreement paper and kick me out.I already bought one birchwood bmw and a Nissian car at winnipeg dealership before, but It's never happened like this situation before.i'm so freak out. More

Staffed By Scammers and Crooks This is a terrible car dealership, run by rude, dishonest, untrustworthy individuals. DO NOT GO HERE! They represent everything bad you've ever hear This is a terrible car dealership, run by rude, dishonest, untrustworthy individuals. DO NOT GO HERE! They represent everything bad you've ever heard about used car salesmen. I dealt with Richard Petroff, the Leasing Manager there, on a used Mazda. I had seen the car online, but was unable to come in right away to look at it. They told me another deal had been pending, but that it had fallen through, and that they could hold the car for me, with a deposit until I could come in to look at it. I put down a $500 deposit on the vehicle for them to hold it for me while I arranged payment and to come in and look at the vehicle. (I am partially disabled.) I was laid off from my job immediately after putting down the deposit, and I informed Richard of this. He said it was no problem to hold the car for me, until I could work out some from of payment. They wanted $3000 down. When I got the money together I contacted them to proceed with purchasing the car. I received an email telling me that the car had already been sold. The email was crass, and simply said, "She be gone." I asked if I may have my deposit back since the vehicle was not held for me, and it was sold to somebody else, without anybody telling me, they were no longer holding it, and Dick Petroff told me Manitoba law does not say a deposit has to be returned. He sent me a link to a Manitoba law page, and told me I should brush up on the province's laws. I pleaded with them to simply return my $500, as I was struggling financially since being laid off and could use MY money back. NOTHING was ever signed. The deposit was done very informally over the phone. I didn't even see the car in person! They refused to give me my money back and now I am having to contemplate spending the time and money taking them to court. They are the types to SCAM the disabled! THE WORST CAR DEALERSHIP OR INDIVIDUALS I HAVE EVER ENCOUNTERED!!! More

Bad customer service After visiting many dealerships and test driving many vehicals we headed to Gerry Gordon's Mazda. We were looking for suv crossovers new or used. We w After visiting many dealerships and test driving many vehicals we headed to Gerry Gordon's Mazda. We were looking for suv crossovers new or used. We walked into the showroom and went and looked at the cx-5. Dave Hollock came right over and laughed in our face when I told him I wanted to spend approximately $300 a month. He brought us over to his desk to give us some kinda reality check and told us we won't be able to find anything down the strip for that price. Every other dealer was willing to sell us a vehical for in and around our budget. We left Gerry Gordon's without a test drive and never wanting to buy a mazda. We went to KIA motors and ended up buying a brand new 2016 sportage which we LOVE!! KIA SERVICE IS AMAZING!! I will never go to a mazda dealership again! More

great service!!! I'm from out of province and had work done at Gerry Gordon Mazda dealership numerous times and never had a problem. Their service team is great and up I'm from out of province and had work done at Gerry Gordon Mazda dealership numerous times and never had a problem. Their service team is great and up front. If there was anything they didn't cover with me, they took the time and called. They also had a nice lady calling me a week after every service appointment to make sure the work was done to my approval. Always truthful and no hassel. I've had nothing but a great experience and glad I dealt with the service team. More