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Georgetown Kia
Georgetown, ON
2,032 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,032 Reviews of Georgetown Kia
April 05, 2021
I have to start off by saying that I'm surprised that it had to get this far, yet here is my complaint. I had reached out to Georgetown Kia via their website to inquire about the terms of my extended warran had to get this far, yet here is my complaint. I had reached out to Georgetown Kia via their website to inquire about the terms of my extended warranty that I purchased. Whether it was my negligence in record keeping, or their negligence in including it in my package upon purchase, I had exited my 5yr warranty period and wanted to know the requested information as I’m considering my options of trading in or keeping my vehicle. Even though I had specifically reached out to the financial department, I nearly immediately hear from Harman via a phone message and email asking me if there is anything he can help me with concerning my vehicle, and that he would like to discuss my interest in trading in. I fill Harman in with my request, he confirms his system shows my warranty purchased and he is more than willing to help me, when would I like to come into the store? I again explain to him that before I make any appointments, I would like the information requested to make an informed decision, and if I do come in, Saturdays are best. I now get correspondence from Frank asking what time on Saturday is good for me to come in. I explain to Frank, just as I have explained multiple times at this point that first and foremost, I would like the information requested, and that I'm feeling pressured to come into the store during a province wide lockdown when I'm not even sure if I would be moving forward with a trade in yet. Everything changed at this point. The communication with Frank, while still professional, now becomes stern. Even though I had their full support prior, anything I ask now is shirked aside. I’m get responses like “We moved and it will take 1 to 2 weeks to pull the information about your warranty” and “our extended warranties change and I cannot tell you anything about what you purchased” (Remember when Harman said his system indeed shows him my purchase?). I think this is silly as I'm asking myself “what if I need warranty work? Will it take one to two weeks as my car sits in the shop to figure out what’s covered?” I am quite obviously being pushed under the rug at this point, yet I return his email asking him to send me the information once received and Ill contact him about a possible trade in after reviewing my information. This was on March 1st, and it is now April 5th. This was such a simple and small request met with abhorrent service. After two cars purchased from Georgetown Kia, I never once thought I would have to commit to a third car purchase before I'm allowed to ask for the terms of my warranty from them. I will not be brought to begging – the information has still not been supplied, and I will move forward without it praying that I will not need it. Thank you, Frank and Harman, for making an already difficult time that much more difficult. All corresponded has been saved, and available if requested. Thank you. More
by kgaudry
Employees Worked With
Frank Lorelli, Harman Pabla
April 03, 2021
Mitch is the man! He seriously takes care of his customers and honestly is just on the other end of his phone whenever you need him! He is personable and ready to make sure you are informed about an customers and honestly is just on the other end of his phone whenever you need him! He is personable and ready to make sure you are informed about and happy with your purchase. His personal attention is what made this deal feel right!!! Thanks Mitch!! More
by Clarkey
Employees Worked With
Ante Sestanovic, Mitch Garber
April 02, 2021
Cameron was professional throughout the whole car buying experience. He did whet he could to ensure that the deal went through. It was a pleasure dealing with Cameron. experience. He did whet he could to ensure that the deal went through. It was a pleasure dealing with Cameron. More
by nana1967
Employees Worked With
Cameron McCullough
April 02, 2021
Great review for Mitch and AndrewBoth provided Great review for Mitch and Andrew Both provided exceptional services. Great experience and love my new 2021 Seltos. I recommend Mitch. Great guy. Th Great review for Mitch and Andrew Both provided exceptional services. Great experience and love my new 2021 Seltos. I recommend Mitch. Great guy. Thanks you for a great car buying experience. You were knowledgeable, friendly and fun to spend time with. Thank you for setting up my car and for the cable. After a week of driving my car, it’s great. Love the car. Love the heated steering wheel and love the apple car play. Thank you Mitch. I am always going to buy my cars from you,, Marisa More
by Marisa-Gil
Employees Worked With
Andrew Whale, Mitch Garber
April 01, 2021
After having everything that could possibly go wrong happen with my last used car I decided to call Harman for some help getting a new one because reviews don’t lie! The entire experience was everything happen with my last used car I decided to call Harman for some help getting a new one because reviews don’t lie! The entire experience was everything I had hoped for. He mapped out all my options so I was able to make the perfect decision. They didn’t have the colour I wanted in stock but still managed to get me my car in 3 days! I never felt rushed or pushed into anything and the entire process was very smooth. Harman is a great salesman and is so helpful, if you ever need a car I recommend seeking him out 100%. Thank you so much Harman I love my new Forte! More
by Emma
Employees Worked With
Harman Pabla
April 01, 2021
Krish responded to our inquiry quickly and came in on a day off to help us sort out purchasing a used car. He was professional and had us in the new (used) car in a fast and efficient manner. day off to help us sort out purchasing a used car. He was professional and had us in the new (used) car in a fast and efficient manner. More
by ben&caitlin
Employees Worked With
Krish Modi
April 01, 2021
Ian Raine made the purchase of our new vehicle the best experience we have ever had when buying a new car. It was a stress-free experience that we will remember for a long time. Ian is friendly and perso experience we have ever had when buying a new car. It was a stress-free experience that we will remember for a long time. Ian is friendly and personable and listens to what you want and do not want in your vehicle. We highly recommend Ian and Georgetown Kia to anyone looking to purchase a new set of wheels. More
by Karen & Doug
Employees Worked With
Samir Sudan, Mitch Garber, Ian Raine, Steve Barbaro
April 01, 2021
Very friendly, helpful, they took their time with me and my family with no pressure . This dealership makes a good experience for coming back again. my family with no pressure . This dealership makes a good experience for coming back again. More
by rodrigocabello.0619
Employees Worked With
Samir Sudan, Mitch Garber, Steve Barbaro
April 01, 2021
Spent the time to go through the entire car with me before buying and was patient through the entire process since it was my first time buying a car. before buying and was patient through the entire process since it was my first time buying a car. More
by dan
Employees Worked With
Mitch Garber
March 31, 2021
Recently we purchased a 2017 Nissan Murano at Georgetown KIA. Mr. Cameron McCullough was extremely professional, knowledgeable and very accommodating. He answered all our questions about the car and took ca KIA. Mr. Cameron McCullough was extremely professional, knowledgeable and very accommodating. He answered all our questions about the car and took care of all the documents for the purchase and trade in of my other car. I highly recommend that you visit Georgetown Kia and give Mr. McCullough a call. Thank you Cameron! More
by Andrew Sidko
Employees Worked With
Cameron McCullough, Ante Sestanovic, Steve Barbaro
