Georgetown Kia

Awful experience because of Khalid! First off, everything was fantastic with Gavin our sales person but then the so called General Manager got involved with his two cents. I was already First off, everything was fantastic with Gavin our sales person but then the so called General Manager got involved with his two cents. I was already going to purchase the car from Gavin. I loved him and the vehicle and the dealership. Khalid may have been in the car business for a long time but he definitely has not been in the hospitality business. More

Nothing but priblems So back in 2015 I went to get a car and was give a decent lancer, also had been told that within a year if all payments were made on time I could come So back in 2015 I went to get a car and was give a decent lancer, also had been told that within a year if all payments were made on time I could come back and trade in towards any vehicle I wanted. I had been late on 2 payments but when I went in after a year my sales lady from before had quit and I was dealing with someone new, after a long conversation I was told due to the two late payments I had to go with a brand new Kia forte and that's it so after thinking I agreed being told that again after a year I could have any vehicle of my choosing within a certain price range. Do a year goes by and I call to speak to my sales lady but she had quit and my original sales lady is back and I explain to her that fur to my job I can no longer afford to keep the car and I was told in a year I can trade or return the vehicle with out any complications. Now I'm being told I have to either keep it, trade for something more expensive or do a repo which would screw my credit up for a while. I was told she would contact her manager and give me a call back asap, that was at the end of October and still have heard nothing from her or the manager. Seems to me like customer service goes out the window as soon as you get a car off the lot. I don't ever plan on doing business with these guys again. I use to tell friends and family to go buy there but no I tell them to not waste there time. More

“Certified” does not mean safe First, I would like to thank Cameron for his kind and helpful customer service. That is where it ends. We made a conscious decision to buy a used First, I would like to thank Cameron for his kind and helpful customer service. That is where it ends. We made a conscious decision to buy a used “certified” vehicle from a local dealership. We put approximately 15 km, our drive home, on the car and took it to our tire guy for winters. When we picked up the car, our tire guy handed us a bag with the stripped lug nuts and studs that had been “holding” our tires on. All I can say is I am thankful for making the decision to get winter tires. This prevented the probability of an accident that could have compromised the safety of myself and my family. I went back into the dealership for some answers and to have them reimburse me for my costs incurred. It took multiple calls before Enzo got back to me. Basically I was told it was a used car what did I expect? I was only reimbursed a portion of my costs. I was also told to have our tire guy write a letter of what he found for them to consider giving us the remainder. As far as I’m conserved, the bag of lug nuts and studs should be more then enough. So we have walked away from the difference because it is not up to our tire guy, who we have used many times and trust, to have to get in the middle of this. So I now ask the dealership if they would be comfortable driving a car,certified by them, off the lot in that shape? More

Impressive commitment to customer service Very helpful and positive sales experience however the level of preparation on the car I bought was a bit disappointing and a couple of fundamental i Very helpful and positive sales experience however the level of preparation on the car I bought was a bit disappointing and a couple of fundamental issues came to light after receiving the car. However its testament to the quality of the people in the service department and an truly impressive commitment to customer service, that they have worked hard to resolve the issues and got my car back on the road. (thanks guys) More