Good experience with new car purchase
Kevin and the dealership as a whole did not play the usual car dealership games, but were straightforward, honest, non-pressuring, very helpful, patie
Kevin and the dealership as a whole did not play the usual car dealership games, but were straightforward, honest, non-pressuring, very helpful, patient and Kevin spent a long time patiently and thoroughly explaining all the details of the car during the test drive and again when we were picking it up.
I have not rated them on quality of the work, as this was not a service call, but a purchase. I also did not rate them on price as they had the only vehicle in the area for sale that I was interested in buying so I could not ask for a price reduction. I hope these blanks will be excluded from the averages and not treated as zeros!
Kevin was extremely kind in staying open very late so I could come after work from Ottawa to pick up the car as we had to return the rental the same night. Despite the very late hour, he was consistently patient and very thorough in his explanation of the paperwork and the explanation and demonstration of the vehicle control and operation in every detail. He did not rush us in the slightest, although this was long after hours, and we were definitely not expecting that he spend so much time acquainting us with all the controls, especially given the hour. But it was immensely helpful and we very much appreciated it. He never even mentioned the time.
I would definitely recommend this dealership, and Kevin specifically (although everyone in the dealership appeared very helpful both when I called and when I came into the dealership), but he was the only one that we spent much time with directly, and the only one whose name I remember. But the owner was also willing to go out of his way to make sure we could pick up the car when we needed it, so it appears that the entire dealership has a very positive, customer-supportive, and non-pressuring atmosphere.
I did check the reviews before calling this dealership, and I put them high on the list of possible dealerships despite the distance from where I live, given the good rating they have. So I was very glad that they were the dealership that had the car that I wanted to buy. My experience confirmed what others' ratings indicated -- this dealership is fair, honest, non-pressuring, and very helpful.