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Gateway Toyota
Edmonton, AB
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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797 Reviews of Gateway Toyota
April 14, 2016
Great! Had the vehicle we wanted but had an option of a different colour at another dealership. Our salesman offers to deliver as we live over an hour away. Had the vehicle we wanted but had an option of a different colour at another dealership. Our salesman offers to deliver as we live over an hour away. More
by Petbl360
Employees Worked With
Terry Woodcock, Michael Dillon
April 13, 2016
Service This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing my vehicle back to this dealer again for any future maintenance/repairs. More
by Cody123
Employees Worked With
Jesse Nebo
April 12, 2016
Amazing service and shuttle! I love how much communication there was. Ruthi was incredibly kind and efficient! Great communication and clear option given. Also the s and shuttle! I love how much communication there was. Ruthi was incredibly kind and efficient! Great communication and clear option given. Also the shuttle service was amazing, both pickup and drop off, It was pretty pricy for my repair though not going to lie, diagnostic labor + repair labor cost me $390, service parts cost me $30 in total (Battery clam and spark plugs). More
by iWill
Employees Worked With
Ruthi Sherman
April 12, 2016
always good and reliable I have been used the gateway Toyota for more than 5 years. I like their service and they are getting better. I will continue use them. I have been used the gateway Toyota for more than 5 years. I like their service and they are getting better. I will continue use them. More
by Colin
Employees Worked With
Veronica Russell
April 08, 2016
Absolutely Fabulous!!! Troy in services makes service an absolutely wonderful experience. Handles all issues and ensure work is completed perfectly each time. I won't go e Troy in services makes service an absolutely wonderful experience. Handles all issues and ensure work is completed perfectly each time. I won't go elsewhere. More
by Frankie13
Employees Worked With
Troy Vinthers
April 08, 2016
Valued Our first experience was exceptional, our 2012 Toyota (purchased at another Toyota dealership) needed received minor parts while we were in Edmonton a Our first experience was exceptional, our 2012 Toyota (purchased at another Toyota dealership) needed received minor parts while we were in Edmonton and was washed, which took about a hour. It was treated like warranty. When we needed a new car, the salesman was thoughtful, informative and drove an hour to pick up so we could take possession of our "new" 2014 Corolla. Each staff member we interacted with treated us were congenial, respectful and unhurried. The respect and interest the individuals we worked with made us feel cared for and valued. Respect, kindness and understanding of our needs was important, and we would be inclined to seek out similar qualities in the future. More
by yeatoyota
Employees Worked With
Dan Moses, Kameel Koya, Michael Dillon
April 06, 2016
WORST DEALERSHIP, THIEVES, LIARS, NOT RELIABLE THIS IS BY FAR THE WORST DEALERSHIP EVER. I BOUGHT A VEHICLE 1 MONTH AGO AND LOTS OF PROBLEMS WITH THE VEHICLE. THEY WONT FIX IT. THE SERVICE MANAGER THIS IS BY FAR THE WORST DEALERSHIP EVER. I BOUGHT A VEHICLE 1 MONTH AGO AND LOTS OF PROBLEMS WITH THE VEHICLE. THEY WONT FIX IT. THE SERVICE MANAGER IS A PIECE A B... , BIG LIAR . ROHAN, MINA AND DAN ARE BIG THIVES, SOLD ME A VEHICLE THAT DOES NOT WORK. MARSHA IS ONLY OUT FOR THE MONEY I BOUGHT EXTENDED WARRANTY ONLY TO FIND OUT I STILL HAVE TO FIX MY VEHICLE.... WHATS THE POINT OF A WARRANTY? DO NOT BUY FROM THEM. VEHICLE UNRELIABLE, STAFF DO NOT KNOW WHAT THEY ARE SELLING. More
by trick
Employees Worked With
Dan Moses, Rohan Sarju, Mina Aziz
April 06, 2016
Thorough, efficient service. I have regularly used this dealership to service my 2003 Toyota Corolla. Today it was regular maintenance (oil, filter, etc.) and Spring Inspection, I have regularly used this dealership to service my 2003 Toyota Corolla. Today it was regular maintenance (oil, filter, etc.) and Spring Inspection, and check on the engine light. The service rep always gives a good estimate of price, but is very careful to check with me on any work that comes up during the inspection. i appreciate that guidance is given about what job(s) can be deferred for a while. The Savings card is very worthwhile, and I generally make use of the Shuttle Service - a big help. The Service reps, including Veronica today, are always polite, professional, and congenial. More
by Corollagirl
Employees Worked With
Veronica Russell, Daniel Ketler
April 06, 2016
Average like most Fine dealership. The customer service agent was friendly. Pricing is high, but after visiting multiple Toyota dealerships in Edmonton they all seem to Fine dealership. The customer service agent was friendly. Pricing is high, but after visiting multiple Toyota dealerships in Edmonton they all seem to be taking their financial cues from each other. This dealership was more accommodating than Toyota on the Trail as far as booking my vehicle for service however; I was able to secure an "appointment" on short notice. I use quotations for appointment because the time I was quoted was 0730; what this really means is, the service department opens at 0730 and if you are first in line you will be seen at that time. Had I known I did not have an actual appointment I would have reevaluated my choices; all in all I waited approximately 15 minutes to be evaluated . I drove a German car prior to my Toyota and when I had an appointment I was seen at that time. A small inconvenience maybe but after working a 12 hour night shift you just want to get things done. Average length of time for service; about 4 hours. Seemed like a busy place so maybe just a lot of volume. As stated, a fine experience neither impressed or disappointed. Stated I would recommend but in reality I would say it is no better or worse than any experience you will have. More
by 4Runner
Employees Worked With
Veronica Russell
April 05, 2016
poor customer service lady over service reception is always angry, no ethics, no smile, very rude, never welcome the customer, never happy to reply customer question toyot lady over service reception is always angry, no ethics, no smile, very rude, never welcome the customer, never happy to reply customer question toyota used to check tire pressure and wash the vehicle after they have done the job , but every time they did not check air pressure in the tires even i called for also they do not explain the thing what they have done. i am not satisfied with the customer service More
by tash
Employees Worked With
recepion lady in service at 9;00 on 4/4/2016
