Gateway Toyota

poor customer service lady over service reception is always angry, no ethics, no smile, very rude, never welcome the customer, never happy to reply customer question toyot lady over service reception is always angry, no ethics, no smile, very rude, never welcome the customer, never happy to reply customer question toyota used to check tire pressure and wash the vehicle after they have done the job , but every time they did not check air pressure in the tires even i called for also they do not explain the thing what they have done. i am not satisfied with the customer service More

Great Staff Justin at parts was very knowledgable and well informed.....He assisted me in making a wise and perfect decision for new tires for my SUV...........lo Justin at parts was very knowledgable and well informed.....He assisted me in making a wise and perfect decision for new tires for my SUV...........love the ride and the feel of the road with my new Michelin Defenders............great ride, solid on the road, excellent handling. Bonnie is got to be my favorite service agent......She has great custormer service, good work ethics. I told her about another place that had a lower price on my tires and she asked a couple of questions and said she could match their price.........I was impressed, good quality service and great price to boot. what more could you ask for. Shuttle driver Wayne was an excellent driver and just plain good people..........easy to ride with not stressfull at all and on time not late to pick me up...........I really appreciate that I have to say the young lady(sorry didn't catch her name) that takes your name to get the shuttle and the one you pay for the service, is a super nice lady, she is friendly and has great hand writing, very nice to see. She is quick and efficent a pleasure to interact with. More

One Nightmare After Another Maybe everyone's experience at Gateway Toyota has not or will not be the awful experience that ours has been. Almost 4 years ago, my husband and I bou Maybe everyone's experience at Gateway Toyota has not or will not be the awful experience that ours has been. Almost 4 years ago, my husband and I bought a used, 2009 Toyota Corolla. Because of what seemed to be great service and people who were kind and concerned about us and this major purchase, on their recommendation, we paid an additional $10,000 in warranties and other add ons to help make our vehicle last. They had placed a rock shield on the hood, which when it shortly after kept blowing right off on the highway until we completely lost it one day, we noticed that conveniently hidden under it was a bunch of rust. When they sent us a great deal on an oil change I drove all the way across the city for an oil change, and a few other little fixes that took FOUR HOURS! when I left NOTHING THEY DID HELPED. My windshield wipers they replaced did a worse job than the old ones. The check engine light came on even though what they did was supposed to fix it. And when I went back right away to get it fixed, all they could do was remind me that they did do it for a really good deal!?!?!?!! Sure you can do a horrible job and waste my whole day just cause you're giving me a good deal. Well done. Oh and then they tried to tell me that I didn't have extended warranty that I paid thousands of dollars for. That day I was still there for at least another hour. One of the other warranties we purchased was the 'diamond fusion' windshield protection. In each of the numerous times we were attempting to apply this warranty, we encountered incomplete and missing records that we even had the 'diamond fusion' applied, an employee telling me I was brain damaged and laughing about it, and then on a particularly frustrating incident, and employee telling me, "well fine, we'll fix it for you but then do we agree to be done with all this warranty business?" If you're going to offer products backed by warranty you sure better be ready to uphold that warranty. To top it all of, now, when we are looking to sell this car and purchase a mini-van, they are turning around once again, and telling us something completely different than what they told us when they were selling us the vehicle regarding our extended warranty. Stay far away from these dishonest, unprofessional, rude, and incompetent crooks. More