Gateway Toyota

Just over two years ago (Sept 2020) I signed a contract with Gateway to purchase a RAV4. I put down a deposit and waited patiently. In late March I was called and told that my vehicle would be in in mid Ap with Gateway to purchase a RAV4. I put down a deposit and waited patiently. In late March I was called and told that my vehicle would be in in mid April by the sales manager Rick Janes. I then went early April in and put an additional deposit down. I sold my other vehicle as I expected delivery of the RAV4 within 2-3 weeks. It didn’t arrive and the was told early May. It didn’t arrive in early May and was then told probably the 3rd week in May. When I questioned the sales manager he said “ but I didn’t guarantee it.” I then talked to the GM Chris Schulz and he was the most arrogant person I have ever dealt with. I questioned him on providing a rental or a if they would do anything on the price due to the inconvenience and us potentially having to rent a vehicle, He said no and basically said I could take the vehicle or leave it. I asked him who he reported to and he said his wife. I then told him I was going to write a bad review of him and the dealership to which he replied “ for sure I won’t do anything for you”. I wrote the review on rate your dealership and the next day he called me and voided my contract. I told him I didn’t want the contacted cancelled and he never asked me if I wanted the contact cancelled. Chris Schulz is a bully and used his power to try and make me pay for the bad review. If you look at their mission statement it reads Here at Gateway Toyota, we want to provide you with the greatest buying experience in all of Edmonton, Sherwood Park, St. Albert, Beaumont, and Leduc. That starts with our family atmosphere where we develop a long-lasting friendship with all of our customers. We believe that the customer experience doesn’t end with the sale, in fact, it’s just beginning. We want to be there for you every step of the way – from purchase to when you leave your old vehicle for something new. That’s why we honour three values: Fairness, Trust, and Integrity, so you can be as comfortable as possible purchasing from us. They are absolute liars as they don’t adhere to their mission statements. The owner of the dealership Neal Gratton didn’t want to get involved and said there was nothing he could do..what a joke, this management has no integrity, they are not fair and are not trust worthy. As a customer who has been a Toyota owner for 40 years I recommend to not deal with Edmonton Gateway Toyota under no circumstance. More

Great service, courteous staff Easy to make a service appointment, nice to have shuttle service. thank you appointment, nice to have shuttle service. thank you More

Very good service by gateway Toyota dealers ship & sales person too. I am greatly appreciate for your service I would like to recommend my friends & families. sales person too. I am greatly appreciate for your service I would like to recommend my friends & families. More

Went to gateway Toyota for a detailing on my suv. The staff were amazing and my car was immaculate! Can’t wait to go back for the great service! The staff were amazing and my car was immaculate! Can’t wait to go back for the great service! More

Got a last minute service appointment and requested for Troy. He's been my service advisor from 10+ year ago, and sure enough, exceptional service from him every time. He never disappoints. Very detail Troy. He's been my service advisor from 10+ year ago, and sure enough, exceptional service from him every time. He never disappoints. Very detailed guy that puts no pressure on to do work on your vehicle that is not needed until a later date. See you at my next service Troy. More

Was very easy to get an appointment for my car today. Quick service at the dealership. Quick service at the dealership. More

Andrew is a fantastic salesman to deal with. He is friendly, professional and makes buying a car a pleasant experience. He is friendly, professional and makes buying a car a pleasant experience. More

Excellent service department. Been here for years. Stephanie was my advisor. She was superb at getting my complicated repair done. Very helpful. Been here for years. Stephanie was my advisor. She was superb at getting my complicated repair done. Very helpful. More

The staff were attentive and pleasant. I appreciated the no pressure service I felt from the sales and finance team. Will shop here again and recommend this dealership to my friends. I appreciated the no pressure service I felt from the sales and finance team. Will shop here again and recommend this dealership to my friends. More