Gateway Toyota
Edmonton, AB
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768 Reviews of Gateway Toyota
Great! Had the vehicle we wanted but had an option of a different colour at another dealership. Our salesman offers to deliver as we live over an hour away. Had the vehicle we wanted but had an option of a different colour at another dealership. Our salesman offers to deliver as we live over an hour away. More
2016 4Runner Trail Edition Before delivery of the 4Runner we decided to add a levelling kit to allow room for larger wheels and tires. After delivery and driving 80km home and s Before delivery of the 4Runner we decided to add a levelling kit to allow room for larger wheels and tires. After delivery and driving 80km home and several off road test drives to test out the capability of the Trail Edition, the vehicle sat in the garage until the morning commute to work. After the wife drove a short distance the next day the KDSS light came on. After contacting Gateway, they got the 4Runner in the shop as soon as we arrived and had the KDSS system repaired and working properly, with a detail, in a matter of hours. The service advisor took the time to explain the KDSS system in detail, how it works and why it makes the Trail Edition what it is. Having had modified vehicles in the past I have a basic understanding of other suspension systems but being new to Toyotas I didn't know the KDSS Dryden was so advanced. The service advisor had excellent knowledge about the vehicle and I was happy he took the time to explain the system and why the warning lamp was on. I left the dealer with a greater appreciation for my new 4Runner and would recommend Gateway to anyone that is new to Toyotas like I was. More
Service This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing my vehicle back to this dealer again for any future maintenance/repairs. More
Amazing service and shuttle! I love how much communication there was. Ruthi was incredibly kind and efficient! Great communication and clear option given. Also the s and shuttle! I love how much communication there was. Ruthi was incredibly kind and efficient! Great communication and clear option given. Also the shuttle service was amazing, both pickup and drop off, It was pretty pricy for my repair though not going to lie, diagnostic labor + repair labor cost me $390, service parts cost me $30 in total (Battery clam and spark plugs). More
always good and reliable I have been used the gateway Toyota for more than 5 years. I like their service and they are getting better. I will continue use them. I have been used the gateway Toyota for more than 5 years. I like their service and they are getting better. I will continue use them. More
Absolutely Fabulous!!! Troy in services makes service an absolutely wonderful experience. Handles all issues and ensure work is completed perfectly each time. I won't go e Troy in services makes service an absolutely wonderful experience. Handles all issues and ensure work is completed perfectly each time. I won't go elsewhere. More
Valued Our first experience was exceptional, our 2012 Toyota (purchased at another Toyota dealership) needed received minor parts while we were in Edmonton a Our first experience was exceptional, our 2012 Toyota (purchased at another Toyota dealership) needed received minor parts while we were in Edmonton and was washed, which took about a hour. It was treated like warranty. When we needed a new car, the salesman was thoughtful, informative and drove an hour to pick up so we could take possession of our "new" 2014 Corolla. Each staff member we interacted with treated us were congenial, respectful and unhurried. The respect and interest the individuals we worked with made us feel cared for and valued. Respect, kindness and understanding of our needs was important, and we would be inclined to seek out similar qualities in the future. More
WORST DEALERSHIP, THIEVES, LIARS, NOT RELIABLE THIS IS BY FAR THE WORST DEALERSHIP EVER. I BOUGHT A VEHICLE 1 MONTH AGO AND LOTS OF PROBLEMS WITH THE VEHICLE. THEY WONT FIX IT. THE SERVICE MANAGER THIS IS BY FAR THE WORST DEALERSHIP EVER. I BOUGHT A VEHICLE 1 MONTH AGO AND LOTS OF PROBLEMS WITH THE VEHICLE. THEY WONT FIX IT. THE SERVICE MANAGER IS A PIECE A B... , BIG LIAR . ROHAN, MINA AND DAN ARE BIG THIVES, SOLD ME A VEHICLE THAT DOES NOT WORK. MARSHA IS ONLY OUT FOR THE MONEY I BOUGHT EXTENDED WARRANTY ONLY TO FIND OUT I STILL HAVE TO FIX MY VEHICLE.... WHATS THE POINT OF A WARRANTY? DO NOT BUY FROM THEM. VEHICLE UNRELIABLE, STAFF DO NOT KNOW WHAT THEY ARE SELLING. More
Thorough, efficient service. I have regularly used this dealership to service my 2003 Toyota Corolla. Today it was regular maintenance (oil, filter, etc.) and Spring Inspection, I have regularly used this dealership to service my 2003 Toyota Corolla. Today it was regular maintenance (oil, filter, etc.) and Spring Inspection, and check on the engine light. The service rep always gives a good estimate of price, but is very careful to check with me on any work that comes up during the inspection. i appreciate that guidance is given about what job(s) can be deferred for a while. The Savings card is very worthwhile, and I generally make use of the Shuttle Service - a big help. The Service reps, including Veronica today, are always polite, professional, and congenial. More
Average like most Fine dealership. The customer service agent was friendly. Pricing is high, but after visiting multiple Toyota dealerships in Edmonton they all seem to Fine dealership. The customer service agent was friendly. Pricing is high, but after visiting multiple Toyota dealerships in Edmonton they all seem to be taking their financial cues from each other. This dealership was more accommodating than Toyota on the Trail as far as booking my vehicle for service however; I was able to secure an "appointment" on short notice. I use quotations for appointment because the time I was quoted was 0730; what this really means is, the service department opens at 0730 and if you are first in line you will be seen at that time. Had I known I did not have an actual appointment I would have reevaluated my choices; all in all I waited approximately 15 minutes to be evaluated . I drove a German car prior to my Toyota and when I had an appointment I was seen at that time. A small inconvenience maybe but after working a 12 hour night shift you just want to get things done. Average length of time for service; about 4 hours. Seemed like a busy place so maybe just a lot of volume. As stated, a fine experience neither impressed or disappointed. Stated I would recommend but in reality I would say it is no better or worse than any experience you will have. More