Gateway Toyota
Edmonton, AB
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766 Reviews of Gateway Toyota
Kyla was amazing! I was standing in the service lobby unnoticed, Kyla came from break and acknowledged me and got my service needs addressed right away. The rest of s I was standing in the service lobby unnoticed, Kyla came from break and acknowledged me and got my service needs addressed right away. The rest of staff ignored my presence, training is required related to customer service. More
We bought a vehicle from Gateway Toyota Dec 9 2022, we were told that we have to trade in a vehicle in order to get new vehicle. So we decided to trade in truck Chevy Silverado 2018. We had to get OPI for were told that we have to trade in a vehicle in order to get new vehicle. So we decided to trade in truck Chevy Silverado 2018. We had to get OPI for the trade vehicle as it was from out of province. Dealership told us that we can’t pick the new vehicle until we drop the trade in vehicle. Mechanic who was doing the OPI told us that few things needs to be fixed before truck passes the OPI. So we got those fixed on urgent basis as we were trading the vehicle. After the OPI passed on dec 15 2022, we dropped the vehicle at dealership same day. They did test drive for the vehicle and gave us the green light for the deal. We picked the toyota RAV4 on dec 15 2022. Dealership supposed to give us cheque for $19635 for the chevy truck. But were told that our finance department is closed and they were not able give the cheque same day. We were hesitant to leave the truck there as we were not getting the cheque same day but they assured us that they are big dealership and will take care of everything. So left the truck their on Dec 15 2022 (Thursday). We called them next day for cheque and they gave us excuse that they didn’t get money from bank to provide is the cheque, Also we have to wait till Monday for our cheque. Every time we called them to ask the status. So we waited till Monday for their call but again we have to call . On Monday they told us that they won’t be able to honour the trade as chevy truck has issue in transmission. We were shocked and confused at same time as we just got the OPI done and everything was fine on Thursday and even they drove the vehicle same day and didn’t find anything. Now they want us to either pay for the transmission or cancel the deal. We tried to explain them that we got the OPI done and everything was fine with the vehicle. Even we tried talking to their GM , they are harassing us and saying that we should drop the vehicle back and cancel the deal. We are under alot of stress and made a huge mistake buying vehicle from this dealership. Dealership listed the chevy truck for sale on their without paying for the trade in value they agreed upon which is listed on our bill of sale. We need your assistance urgently. Thanks More
Excellent Customer Service! Cannot Thank advisor Bonnie enough! She helped me with my vehicle, beyond expectations! Will continue taking my vehicle to Gateway Toyota. Honesty, k Cannot Thank advisor Bonnie enough! She helped me with my vehicle, beyond expectations! Will continue taking my vehicle to Gateway Toyota. Honesty, knowledgeable, friendly, updated me throughout time my vehicle issues needed repairs. Fantastic Customer Service. Will continue going to Gateway Toyota, referring friends & family to Bonnie More