Gateway Toyota

Do not buy from this Dealer. Heavy pushes for useless adding and protection services. After declining them all over and over again, the finance team still snuck one in on final p Heavy pushes for useless adding and protection services. After declining them all over and over again, the finance team still snuck one in on final paperwork. Great trucks , xxxxty dealership. Do yourself a favour and go to any other Toyota dealer. More

I had a great experience with the sales agent and finance manager. They were so accommodating and helpful to fit our budget and the car of our choice. The ordered car had arrived few days ahead the target da manager. They were so accommodating and helpful to fit our budget and the car of our choice. The ordered car had arrived few days ahead the target date, & I am so grateful with the extra miles Ethan did since day 1 that we went for car shopping. After deciding to add accessories of undercoating & xpel, After paying, my car been transferred to service for the accessories installation. It stayed there overnight then we picked up the next day, afternoon.The car been parked outside under the rain & been raining overnight & the whole day. Undercoating were oversprayed on the muffler, engine & hood. I called to complain & was scheduled to go back for service to clean the oversprayed undercoating. Service advisor, release the car to us and I feel the push of rushing us to leave but I told my husband to open the hood and checked thoroughly as they messed up already the first time. And yeah to find out it’s a worse & bigger damage to my 5days old car. It was a bad treatment, no good resolution, friction and very frustrating. It sounds like it’s my fault on the way the service manager talked to me. Checking their video that I came late for appointments. The technician sprayed degreaser to the engine bay. Discoloration on the hood paint, the manager said it cause by the lubricant in the hinge that is melting which applied by Toyota manufacturer but what a co incident that the area is where the mess of the undercoating. The worse, some plastic component & hose in the engine Bay Area had brittled. The electric tapes use in wrapping some of the electrical wirings & hose coming off. We don’t know what further damaged it was cause. The strut mount paint came off and scratches were noticed. The only thing they want is to replace the strut mount but for a 5 days old car with the hassle, time waste, unworthy paying of a brand new car and be damage by the dealership service. The worthy & fair resolution they need to do for me is to replace my car in a manufacturer’s shape/ condition or to refund my payment. But refuse to settle that way. So fox, be vigilant. Don’t be a victim. Everytime you go for service. Always check. Know your right as a customer. I am even accused by the manager of yelling at her employees but I did not as I was just talking to her & her technician, explaining my side and my frustrations. They walked out when my husband pointed the damaged strut mount & other scratches in the engine bay. It was a nightmare 😢 horrible experience in this dealership service. More

The absolute worst Service Manager you could hire. The staff provided incorrect information followed up by no resolution of the issue. Then when I called to discuss, I was completely berated by the Se The staff provided incorrect information followed up by no resolution of the issue. Then when I called to discuss, I was completely berated by the Service Manager and blamed for the error. The most deplorable customer service from an incompetent and insolent "service" Manager. Not to mention was charged for no actual diagnosis or resolution on a Toyota product. The General Manager further denied the mistake, although he said that he would have never directed the staff to conduct themselves in the manner they acted. Gaslighting customers is not acceptable or appropriate. More