Gateway Toyota

I am posting this review to expose the deceptive business practices and service negligence at Gateway Toyota. My experience with purchasing a 2024 Toyota Venza Limited demonstrates a complete disregard for t practices and service negligence at Gateway Toyota. My experience with purchasing a 2024 Toyota Venza Limited demonstrates a complete disregard for the consumer. 1. PREDATORY FINANCING (Bait & Switch) Despite my substantial down payment of $21,000 and a short 3-year term, the finance department engaged in what I consider predatory lending. • The Promise: I expected the standard rate of 5.99%. • The Reality: As shown in the attached contract, I was locked into an Annual Percentage Rate (APR) of 10.07%. • The Cost: The "Total Cost of Borrowing" listed is $6,079.36. Charging over $6,000 in interest—nearly double the expected rate—to a low-risk customer with a massive down payment is unconscionable. It appears the finance team took advantage of the closing process to inflate the rate far above the 5.99% benchmark. 2. GROSS NEGLIGENCE IN SERVICE (Invoice #152796) I have visited the service department 5 times regarding a safety defect: the "Toyota Genuine Dash Camera" fails to record impacts in Parking Mode. • Documented Failure: In the attached Service Invoice #152796 (dated 08/29/2024), I formally reported that my "vehicle was impacted twice while parked" and the camera failed to record. • Refusal to Repair: Instead of diagnosing the defective sensor, the service department dismissed the issue as "normal operation," claiming the vehicle must suffer a "physical impact" to trigger recording. My vehicle WAS impacted! Their refusal to acknowledge this defect contradicts the safety specifications of the device. Conclusion: Gateway Toyota secured a $6,079.36 profit from my financing by nearly doubling my rate but refuses to fix a camera that leaves my vehicle unprotected. This dealership prioritizes profit extraction over customer safety and contract integrity. Proceed with extreme caution. More

Fantastic service every time I get service. Great customer service from Maggie Would highly recommend Gateway Service Great customer service from Maggie Would highly recommend Gateway Service More

Mario was my sales representative, he was awesome, he took great care of us, thanks a lot Mario, You’re the reason we’re going to come back to Gateway Toyota for our next vehicle. took great care of us, thanks a lot Mario, You’re the reason we’re going to come back to Gateway Toyota for our next vehicle. More

Great service by Ashish in buying my car. I would highly recommend visiting Gateway Toyota and speaking to Ashish, as his professionalism and great way of talking were impressive. I have alre I would highly recommend visiting Gateway Toyota and speaking to Ashish, as his professionalism and great way of talking were impressive. I have already recommended to my other friends to see him rather than any other Toyota dealership. More

Excellent sales and service. New car was ready when promised. Zain was very helpful. I highly recommend this dealership. New car was ready when promised. Zain was very helpful. I highly recommend this dealership. More

Best Toyota dealership in town. We have bought two vehicles from Gateway Toyota. The most recent was a Rav4 PHEV. Mario made the sales experience simple and he and Kristen did th We have bought two vehicles from Gateway Toyota. The most recent was a Rav4 PHEV. Mario made the sales experience simple and he and Kristen did the same for the delivery experience. The vehicle is perfect for our needs and I would happily buy from Gateway Toyota again (and Mario, specifically) in the future. More

Very positive experience from initial meeting through purchase to picking up of vehicle. All staff very professional and helpful. purchase to picking up of vehicle. All staff very professional and helpful. More

Bought New Rav4 through gateway toyota. I got very good deal.people are very helpful and knowledgeable I got very good deal.people are very helpful and knowledgeable More