Gateway Chevrolet

The right fix. My wife has a 2012 GMC Acadia Denali and the vehicle stuttered at different speeds. We brought it to different dealers and no one could fined the fix My wife has a 2012 GMC Acadia Denali and the vehicle stuttered at different speeds. We brought it to different dealers and no one could fined the fix. The transmission tech from Gateway and I took the vehicle in a road test and he confirmed that the vehicle needed a new torque converter. That was the problem but, unfortunately I had to drive over 3 hours from home to find a dealer that knew what to do instead of saying that it was normal or they were not sure what was the problem. Before the fix another dealer actually gave me a bulleting from GM saying the conditions were normal. In this case they were completely wrong. Thanks to Jeff and his transmission tech for repairing our vehicle. More

Excellent service Excellent dealership I recommend this dealership... get your vehicle from there. Tarek and George help me out a lot.... gateway Gmc and Chevy number Excellent dealership I recommend this dealership... get your vehicle from there. Tarek and George help me out a lot.... gateway Gmc and Chevy number one dealership ... More

Great experience Very relaxing visit. Everyone I was in contact with were very pleasant to deal with. The complimentary coffee and news and sports on the TV are a nice Very relaxing visit. Everyone I was in contact with were very pleasant to deal with. The complimentary coffee and news and sports on the TV are a nice touch. More

Service Trust judgment of service advisor and sincerity. Kept me informed of what needed service and the price.the facilities were clean well maintained and i Trust judgment of service advisor and sincerity. Kept me informed of what needed service and the price.the facilities were clean well maintained and impeccable. Work was in general done in a timely bases and workmanship was top notched More

A Lacklustre Experience Except for Austin and Bob in Service, my experience at Gateway was uninspiring. Starting with the receptionist on the phone, I find the staff unfri Except for Austin and Bob in Service, my experience at Gateway was uninspiring. Starting with the receptionist on the phone, I find the staff unfriendly, uninterested, ingenuine, unhelpful and lacking knowledge. My summation is they are there for themselves, to make money and not what's best for a customer. Unfortunately this is what comes across. On the other end of the spectrum, Frost Dealership gives a stellar performance in all areas of customer service. Perhaps, Gateway could get training from their Managment on how to make the customer experience, customer-focused. More

Good work, fair price, not always on time I'm more than happy dealing with Bob D. and with the quality of work. My latest visit again took longer than it might have, would have had a fifth sta I'm more than happy dealing with Bob D. and with the quality of work. My latest visit again took longer than it might have, would have had a fifth star if quicker or a loaner offered. I understand that my Volt might be a challenge, fortunately it has been pretty much bulletproof over the past six years. The only other quibble I have is over being encouraged to have the oil changed at six months when it is only called for every two years. More

Service with Sanjeev Verma Great service with professionalism with Sanjeev Verma, Service Consultant. In May 2018, Came in for oil change and he noticed that coolant and transm Great service with professionalism with Sanjeev Verma, Service Consultant. In May 2018, Came in for oil change and he noticed that coolant and transmission has not been done. He recommended to get this done and when mechanic working on the Cadillac notice that rear brake pads were too thin, he contacted me right away to explain to have them replaced as well. Since there are a lot of work to be done on the car, it has to be left overnite at dealership and Sanjev has arranged for rental as I needed a vehicle for the nite. He has show efficiency and a problem solver which is highly appreciated. If a rating between 1 to 10 (10 being highest), he deserves 20. I will definitely go to Sanjev with any problems on my Cadillac in the future. More

I'm satisfied I feel confident in taking my Camaro for service and they are very friendly and hospitality. I would recommend this to my friends and relatives in the I feel confident in taking my Camaro for service and they are very friendly and hospitality. I would recommend this to my friends and relatives in the future. More

A Really Good Sales Experience It was a real good shopping experience. Friendly and knowledgeable staff. No high pressure sales tactics, they helped me find the truck I wanted and It was a real good shopping experience. Friendly and knowledgeable staff. No high pressure sales tactics, they helped me find the truck I wanted and kept within my budget. I would buy from them again. More

Excellent Sanjeev is really a customer service oriented advisor. He is friendly and professional. I will definitely recommend this location to my friends. Good Sanjeev is really a customer service oriented advisor. He is friendly and professional. I will definitely recommend this location to my friends. Good luck to you. More