My brand new Jeep Cherokee's moonroof exploded, overnight in my garage. After I called my dealer and Chrysler Canada without any success, I ended up taking my car to have the glass replaced to Galt Chrysler Dodge Jeep. They confirmed that glass is not under warranty even if "they never saw anything like this ever before". I argued again if this is not a manufacture problem, because I have no explanation how this can happen. Isn't the moonroof suppose to be at least as strong as the windshield? And if you get a rock on your windshield, while driving, it doesn't explode. You might get a chip, a crack but it doesn't shatter into pieces. I consider this a serious safety problem. What if this would have happened while I was driving?
Anyway, I decided to have it fixed and deal with the safety problem later.
The window was suppose to be done by the end of the day. Later in the evening, I got a call to inform me that the car has to stay overnight at the dealer to "dry". After another hour I received an email saying that my sunroof has to be replaced now as well, because it got damaged when they replaced the moonroof and now they have to order the part and I will have to wait another week. And pay for another $1500.
Quite interesting how all of a sudden both glasses had to be replaced. Is that because they realized it's not the thickness/quality that was suppose to be and it was time to cover it up?
And who is the idiot that has to swallow this? Me. And pay for it as well.
After another week, my car is finally done (two weeks in total) and when I went to pick it up, my brand new car has a big scratch on the front right.
I refused to pick up my car like that and I was told the dealer is not responsible for any damages to the car while the car is in their parking lot......... What?????
And this is after I requested them from the beginning, to make sure my car in parked inside (since it had no roof).
I told them I will take my car home and park it in my garage until they are ready to have the work done. They assured me, my car will be taken care of and parked inside.
And now I have a car with a scratch on, that had to have the sunroof/moonroof replace and I didn't even get to drive this car enough for an oil change yet..............
DON'T TRUST YOUR DEALERSHIP AND ESPECIALLY GALT CHRYSLER.