To start I would just like to say I have been a Chrysler patron for almost 20 years and my father worked as a car salesman at Mills and Hadwin in Toronto for years, so this is not about the brand so much as the completely unprofessional dealership itself.
I am in the market for a new vehicle and I am a first time online shopper due to the our current COVID pandemic. Find a car at this dealership that I was interested in purchasing and use their website to start the online purchasing process...this was on Saturday. Fill out a credit check, give all my info and put a 500 dollar deposit down to 'secure' the vehicle so no one else can purchase it. Leave contact details and assume I will be contacted by a dealer as who wouldnt jump at a prospective sale?!? Wrong! Sunday not an email, call or text. Monday the same until 4pm I reach out to them. Receptionist was friendly and helpful and I talked to I believe a Terry who said he would look into my application and someone would get back to me in 30 minutes or less. They did! Mo contacted me, we discussed the vehicle and that my financing looked good and was approved and a few other details like trade in, money down and when I could come see or pick up the vehicle. From there Mo said he would be in touch and keep me in the loop on any updates. Wrong again!! Tuesday comes and goes with a text I sent going unanswered. This morning I text again and much to dismay I am informed that the vehicle I put a deposit down for, was approved for and discussed getting Thursday was sold! Reason...must have been an issue with the website! It is THIER website! I have never wrote a dealer review in my life and am doing so now. If looking for a vehicle I suggest avoiding this unprofessional and shady dealership and shop elsewhere. Sorry for the long rant but I felt like I had to share so others hopefully do not end up where I am at currently.