My wife and I just purchased a 2013 Ford Fusion SE sedan and we are so pleased with the car and the overall experience dealing with Gallinger Ford Lincoln!
First, Richard Nelson, their Finance & Accessories Consultant, was very thorough in explaining all the options regarding extended warranties and protection plans offered for our car. We totally understood that it is his job to provide the best options to his clients and he made every effort and stride to give the best choices possible. Although we didn't select any extras (due to being on a tight budget), we appreciated the fact that he was not pressuring and accepted our final decision. He was very friendly, knowledgeable, informative, and helpful. He really seems to go that extra mile to help and accommodate the clients. Although we didn't spend very much time with Richard, it was a sure pleasure meeting him. His service, time, and patience was overall excellent!
We spent a lot of time with our sales person, Kevin Gallinger, and he was outstanding in every aspect! We have never been to Gallinger Ford Lincoln before and initially we were not looking forward to the "negotiation process" at all. However, from the very start, the whole experience became very relaxing with an EASY feel to it - thanks to Kevin. He is not a pressuring sales person at all - we became very comfortable with him. He answered all of our questions, showed us so many features of the car and was so down-to-earth with his overall calm attitude and personality. It was as if we had known him as a friend for years and years. He gave us a very generous trade-in offer for our previous car and an added discount. We felt we got an amazing deal, from Kevin, on the Ford Fusion as well. Kevin is a person who definitely "crosses his T's and dots his I's" - very diligent in his work in so many ways. He told us that a part had to be installed in the car which was the very first thing that he mentioned when he first met us. We appreciated his upfront honesty. He also said that the part would be installed on a certain date - which is was! Everything that we discussed and agreed to at first - Kevin came through and stood by his word 100%. So, when we arrived on the pickup date to get the Fusion - everything was done with no issues or surprises. Kevin was beyond exceptional and we would definitely buy another vehicle from him in the future. This has been the best experience in buying a vehicle - ever! No exaggerations about this at all. It is actually shocking in a way to find this great customer service within a society that has many sales and services that just "aim to make the sale" with no care or consideration to the customers. Kevin, Richard, and those others (behind the scenes) at Gallinger Ford Lincoln really took care of us with our Ford Fusion!
We have been telling family, friends, neighbours, and co-workers about the great deal and service we received from Gallinger Ford Lincoln. We also felt that this online review was needed and well deserved to expose the excellent service stemming from this dealership. To summarize, we are so happy with our purchase and feel so very blessed to be treated with patience and respect from Kevin, Richard and those at Gallinger Ford Lincoln. Thank you so much for everything!