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Freedom Ford
Edmonton, AB
1,853 Reviews
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1,853 Reviews of Freedom Ford
April 13, 2016
Strike Two Strike one. I have been into the shop twice in the last six months. Both appointments were based on my winter tires. At the first appointment my snow Strike one. I have been into the shop twice in the last six months. Both appointments were based on my winter tires. At the first appointment my snow tires were installed on my truck. No problem there until I got home and found that my summer tires had not been placed into my vehicle. As a result I had to return to the dealership to pick them up. They were prepared to load them up as they were. I asked for bags and received them. Strike two. back this time to have the summer tires put on. With 39k on my truck it was determined that the front brakes needed to be redone. As I recall one side had were on the pads that was a 9. The other sides pads were a 4, clearly indicating uneven wear. I had them go ahead with the repair. The rotors were recut and new pads went on. I was informed that proper adjustments had been made to the brakes and that I didn't have to worry about uneven ware again in the future. So my question is this: while I realize that brakes wouldn't normally be covered as individual drivers drive in different ways, so determining brake where is next to impossible. However in my case its seems to me that my brakes were clearly set up incorrectly at the factory, resulting in improper wear after only 39k. How does this become a charge to me and not a warranty issue? I took the truck home. within days my new brakes were groaning and chattering. Once again a second visit to resolve the issue. I'm getting to know your shuttle driver quite well at this point. More
by ron.copithorne
Verified CustomerEmployees Worked With
Cori Slute
April 12, 2016
Very satisfied customer Everyone was very knowledgeable from the customer service to the mechanic working on my vehicle....I was very please with the service provided to me. Everyone was very knowledgeable from the customer service to the mechanic working on my vehicle....I was very please with the service provided to me. Thanks :) More
by lynelleallan11
Employees Worked With
Cori Slute
April 12, 2016
Solid service I had my vehicle in for a major service appointment, including tune-up, oil change, wheel alignment and wheel balancing. All the costs were laid out p I had my vehicle in for a major service appointment, including tune-up, oil change, wheel alignment and wheel balancing. All the costs were laid out prior to any work being done and the work was done at the cost and in the time promised. I was pleased with the service. More
by camed
Employees Worked With
Blair
April 12, 2016
Good attitude Just good enough. good service,find he buy car again, Chinese staff is better than other. I think he can give more benefits to customers. Just good enough. good service,find he buy car again, Chinese staff is better than other. I think he can give more benefits to customers. More
by Samson117
Employees Worked With
Yuchen Li
April 12, 2016
Purchasing a Pick-up Truck I stopped in at the dealership on Wednesday morning looking for a sport truck in the pre-owned vehicles lot. I spoke to Sales Consultant Ron Koehler I stopped in at the dealership on Wednesday morning looking for a sport truck in the pre-owned vehicles lot. I spoke to Sales Consultant Ron Koehler about a vehicle I'd seen in the lot. He located the truck and parked it by the sales office. He showed me the features and was quite knowledgeable about the specs. Lastly we talked about price. He was attentive and professional in manner. The following day I purchased the truck and am very satisfied with the service all around. More
by TruckBuyer
Employees Worked With
Ron Koehler, Anna Marrazzo, Kristen Lyons
April 12, 2016
Amazing serivce as usual! Roxanne looked after my servicing on my 2013 escape. In a word it was amazing. She always over delivers. I need my car serviced by 2pm, she had it don Roxanne looked after my servicing on my 2013 escape. In a word it was amazing. She always over delivers. I need my car serviced by 2pm, she had it done by noon. I was picked and back at the dealership by 1pm. Roxanne always goes the extra mile to make sure the service is done right the first time. I would highly recommend Roxanne and Freedom ford. Dean Lack More
by deanlack
Employees Worked With
Roxanne Autor
April 12, 2016
regular maintenance Just showed up at the dealership to book an appointment at a later date to change winter tires over to summer tires and an oil change, and found out t Just showed up at the dealership to book an appointment at a later date to change winter tires over to summer tires and an oil change, and found out that they could do this maintenance that day. Didn't take too long and I was on my way. More
by CADDYSHAFT
Employees Worked With
Roxanne Autor
April 11, 2016
Great as always! The staff at FREEDOM FORD is always pleasant to deal with and accommodates in any fashion the need to :) I bought my truck and car from DAN and when The staff at FREEDOM FORD is always pleasant to deal with and accommodates in any fashion the need to :) I bought my truck and car from DAN and when I decide it's time for something new he will be the guy I am seeing. Cori and Courtney are both always so pleasant when I come and they even remember that I have a toddler so I never have to wait longer than needed!! Great staff and great service. I highly recommend FREEDOM FORD to anyone who asks! More
by melissa_larochelle
Employees Worked With
Dan Gilewich, Courtney Dehod, Cori Slute
April 11, 2016
Great Experience We went in looking for a F250 to pull our 5th Wheel while on the test drive the salesman. pointed out that a F150 with the max tow package would be mo We went in looking for a F250 to pull our 5th Wheel while on the test drive the salesman. pointed out that a F150 with the max tow package would be more than sufficient to pull our 25 foot 5th wheel. Very impressed with a salesman down selling instead of up selling.All staff went the extra mile. was a pleasure dealing with the group at Freedom Ford Chris and Debbie Tasa More
by CHRISTASA
Employees Worked With
Blaine Plester, Pedro Mil-Homens, Jen London
April 11, 2016
Customer happiness is key Ran into a few issues getting my truck fixed. In the end they went out of their way to make things right. Have been going here for all my service need Ran into a few issues getting my truck fixed. In the end they went out of their way to make things right. Have been going here for all my service needs, and will continue to for the duration of driving my truck. Great Job Roxanne, you really pulled through for me. Thanks! More
by Neufasah
Employees Worked With
Roxanne Autor
