Freedom Ford

Oil change & brake service First time visiting this location, Roxanne was absolutely great to deal with and I feel my vehicle was well looked after. I will definitely be back. First time visiting this location, Roxanne was absolutely great to deal with and I feel my vehicle was well looked after. I will definitely be back. More

Excellent Service The whole staff and especially Roxanne are great. Service was prompt and ontime. Roxanne accommodated the time which I requested to pick up the vehicl The whole staff and especially Roxanne are great. Service was prompt and ontime. Roxanne accommodated the time which I requested to pick up the vehicle. The service and staff are excellent. More

The unknown fix No body knew what was wrong but a cold morning and it happened on the start...it took a few days but I am glad that it was looked after. Roxanne made No body knew what was wrong but a cold morning and it happened on the start...it took a few days but I am glad that it was looked after. Roxanne made sure I was kept up to date on the progress and that was good. Thx Roxanne! More

Easy and stress free Thanks to Jason and Jen London my experience with Freedom Ford was great!! Jason is friendly, efficient & insightful! He found me a vehicle I love and Thanks to Jason and Jen London my experience with Freedom Ford was great!! Jason is friendly, efficient & insightful! He found me a vehicle I love and helped to get my interest rate way down!! Not only did he go above and beyond during the sale, he did the same after I picked up my new wheels!! Thank you for making this the best car buying experience I've had ? Thank you Jen for all your hard work as well, you are amazing ? More

Welcome to the Freedom Ford Family We stopped in to browse as we were going to be buying another truck in the near future. We had tried dealing with Sherwood Ford and as a result had We stopped in to browse as we were going to be buying another truck in the near future. We had tried dealing with Sherwood Ford and as a result had thought about switching to Chev or GM but Freedom has a reputation that we thought we should try. We were greeted by Keith (sales) and shortlyt after were greeted by an assistant mgr (I forget the name) and later by Gord who was the other of two people on the sales side that we completed the deal with. Everyone we met and dealt with broke the stereo-type mold of dealerships and sales people. There was NEVER any pressure nor did anyone at anytime try to upsell us. Knowledge of products, stock and options was stellar and we both felt like we were adopted into the Freedom Ford family, even befor we decided to buy. More

Maintanence Went in for my final service before my warranty was up on my truck full day service. Left at the end of the day with my truck and noticed right away t Went in for my final service before my warranty was up on my truck full day service. Left at the end of the day with my truck and noticed right away that my truck was miss firing. Phoned to inform them that this was happening Lisa was very helpful in getting me in and back on the road as soon as possible. So i wish to say thank-you. More

Not a great Experience Usually this dealership has great service however this was not the case this time. I arrived prior to 7:30 am to make that shuttle as I usually start Usually this dealership has great service however this was not the case this time. I arrived prior to 7:30 am to make that shuttle as I usually start work at 7:30 and am fairly close to the dealership - I was told I had to wait for the next one at 8 because he was going the opposite direction thereby making me over half an hour late for work. Then when 3:30 rolled around and I had not heard back I called to find out of my car was ready, the shuttle coordinator told me that it wasn't but this was the last chance for a shuttle and I would just have to wait for the car once I got there. I work and had a meeting and could not just leave that early. I was told well then you have to find your own way. This was very poor customer service as I now had to either pay for a cab ride there or get someone to take me. Luckily my mother was available to not only come get me from work but also get my 2 kids from dayhome before they closed then drive us to get my car which was thankfully ready as we then had to rush home (outside the city) and were late for my daughter's soccer game. This is simply poor customer service, and I think I will be taking my car to a different dealership for all future service work. More

Exchange winter tires for summer tires I was greeted quickly after driving into the bay. The service representative was cordial. I enjoy waiting because I can read the paper, watch TV AND I was greeted quickly after driving into the bay. The service representative was cordial. I enjoy waiting because I can read the paper, watch TV AND have specialty coffees. I look forward to visiting! To top it off, Gord Monaghan, who sold me the vehicle in 2011, came out to say hello. After all these years, he still remembers my name. thank you More

Amazing People!! My wife and I brought our Ford Escape in for some warranty work after evacuating from Fort McMurray. They really went the extra mile there getting the My wife and I brought our Ford Escape in for some warranty work after evacuating from Fort McMurray. They really went the extra mile there getting the interior cleaned and smelling like a new car again. On the day of the evacuation I didn't know how to put gas into my Escape with a Jerry can due to it having a capless tank. I frantically called Freedom where Roxanne in service told me about the attachment by the spare tire for filling the car using said Jerry can. They also are some of the most helpful people I've ever dealt with dealership wise. More

Thorough and helpful Oops!!! Last review should have given Jason and Kristen a 5 star employee rating not a 1!!!!!!! Sorry for my mistake! Jason was a pleasure to deal Oops!!! Last review should have given Jason and Kristen a 5 star employee rating not a 1!!!!!!! Sorry for my mistake! Jason was a pleasure to deal with he went above and beyond to ensure our concerns were handled efficiently and quickly. Jason also took care of a last minute request to ensure everything was ready to go for our scheduled pick up time. Thank you! I would also like to ad Kristen personally returned an item to us that we accidentally forgot at the dealership. Thank you!!!! More