Freedom Ford

March 22, 2021. Husband had an appointment to test drive a 2021 f-150 Ltd. hybrid and liked it. Went to deal on truck but because he has an employer discount (X-Plan) they would not honour it. This discount a 2021 f-150 Ltd. hybrid and liked it. Went to deal on truck but because he has an employer discount (X-Plan) they would not honour it. This discount is an agreement through employer and Ford. Shove your truck Ford. More

Terrible!! A few months ago I was compensated with a complementary detail after a huge inconvenience and mishap with freedom fords service department. I decided to get my vehicle detailed, and I receive complementary detail after a huge inconvenience and mishap with freedom fords service department. I decided to get my vehicle detailed, and I received my car back after 5 hours to find what looked like a very poor car wash. I spent 45 minutes of my own time vacuuming my vehicle and cleaning my seats the way it should have been done at the dealership. Im extremely disappointed in freedom Ford for the second time now. More

Frenchie is the absolute best choice for your vehicle purchase. So very kind and knowledgeable and not pushy! Will never go else but Freedom Ford purchase. So very kind and knowledgeable and not pushy! Will never go else but Freedom Ford More

I WOULDN'T Buy from freedom Ford again, or would I recommend anyone there!! I recently bought a truck from them 4 weeks ago. When I financed the truck they said I could pay my GST AND PST. Alberta doe recommend anyone there!! I recently bought a truck from them 4 weeks ago. When I financed the truck they said I could pay my GST AND PST. Alberta doesn’t have PST. But I’m from Manitoba and we have to pay PST. Vince (the finance manger) said he’d give me a pst number so when I get the truck all id have to do is supply a PST number showing I paid my taxes. Fast forward a week after the truck has arrived. I go get insurance, the insurance broker tells me the PST number they gave me is invalid. I called Vince. He said no problem. Send me a copy of the receipt and I’ll have a cheque mailed out to you. Okay no problem emailed him a copy of it later that day. Fast forward couple days. Didn’t hear back. So I called him. He said he didn’t get it so I emailed him another copy. He says got it. He’ll request for a cheque and have it mailed to me. Fast forward another couple days (this was last week feb 11) I called him and he says oh i have your cheque in front of me. I need a copy of your transaction proving that you actually paid for it. so I sent him a paper receipt from the debit machine say I paid $3500 for PST he told me once he gets that. He’ll overnight the cheque. Next day. No cheque. I tried to call. The receptionist says he busy. Sent an email and no reply. I’m done dealing with him. I asked to talk to the General manager. The receptionist says he’s not there but she’ll email him and get him to call me. Now it’s Tuesday February 16. I called the dealership again, they said Vince is busy okay Asked for the general manager and they said he’s not in. Left another message for him to call me. I’m done dealing with them. When I was financing the truck Vince would call me and email me. Now that they have to send me money back their avoiding my calls and emails. I have filed a report with the CRA and they’ll be looking into it. More

Best experience ever. They were very accomodating and approachable when we were there, they didn't treat you as a customer but as a Family. approachable when we were there, they didn't treat you as a customer but as a Family. More

I took my 2016 Ford Edge into Freedom Ford for the last maintenance plan maintenance check. Jennifer Proud was my service consultant. She was fabulous. She was able to save me money on some extras I wanted maintenance plan maintenance check. Jennifer Proud was my service consultant. She was fabulous. She was able to save me money on some extras I wanted done. I recommend anyone needing to take their vehicle in for service to ask for Jennifer Proud. Only service consultant I will ever use. Sheryl McEachern More

I negotiated a good price for a new truck, put a deposit down, financing was approved and I signed off on all the paperwork. The deal was done and they were getting the truck ready to send to me. Great! But down, financing was approved and I signed off on all the paperwork. The deal was done and they were getting the truck ready to send to me. Great! But imagine my surprise when the next day one of the sales managers called and told me the truck had been stolen off the lot (gave me a whole backstory about it too). Imagine my further surprise when the other sales associate I’d been dealing with told me that sales manager lied to me - the truck wasn’t stolen but sold to another dealership. I was outraged but problem was multiple calls to that sales manager and to the general manager were never returned. It took me 3 days of badgering the finance department (and a lot of stress on my part) until I finally got my deposit back and was assured nothing would be done with my financing approval/info. Someone finally got back to me a month later after numerous follow-up complaints on my part but didn’t own up to the lie - and then tried to sell me the same truck but without the ‘rebates’ I had originally negotiated for. What a joke! Do not trust these guys in my opinion. Horrible experience. Would give negative stars if that were a thing. More

Ali and your team did an amazing job dealing with me from Accross the country on phone and online. Ali was professional and went above and beyond to help me make a decision on my truck purchase. From an onl Accross the country on phone and online. Ali was professional and went above and beyond to help me make a decision on my truck purchase. From an online vid of the truck to sending me pics on different parts I questioned Ali sorted it out quickly and efficiently. Appreciate the whole team effort at freedom ford. Flying into province from ontario sucked but having Ali sort me through the paper work today and helping me out with vehicle info made all the difference. Thank you Ali and the freedom ford team More

Would give zero stars if I could. It took three days for them to get their paperwork in order for me to buy the car, after they lied about the deal I was getting before I drove 5 hours for said vehicle. The them to get their paperwork in order for me to buy the car, after they lied about the deal I was getting before I drove 5 hours for said vehicle. Then they lost my NVIS so I had to get them to send a lost NVIS sheet to my registries office and once that was done I was told they still couldn't register because the sales official never signed my bill of sale and now it's been months of them ignoring my emails and calls and when I finally get through they say they'll get it fixed and never do. More

Bought a used Mazda 3, Corban and Ali were most helpful process was quick and easy. They did a great job, thank you. If there would be a critique it would be the parking lot had some very slippery spots co process was quick and easy. They did a great job, thank you. If there would be a critique it would be the parking lot had some very slippery spots could have used some gravel. Other than that was a good buying experience. More