Freedom Ford

Oil Change and Subsequent Unexpected Issue I had my 2013 Edge in for its regularly scheduled oil change on the prepaid maintenance plan. After leaving the shop I got about 2km away when the ve I had my 2013 Edge in for its regularly scheduled oil change on the prepaid maintenance plan. After leaving the shop I got about 2km away when the vehicle died and would not restart. All it took was 1 call back to Lisa at Freedom Ford and a tow truck was dispatched to retrieve me. A loaner vehicle was ready for me when I arrived back at the shop and the problem was quickly assessed and remedied. AS it turns out it wasn't a major issue, it was corrected and I was back on the road that day. Kudo's to Lisa and the whole team at Freedom Ford for looking after this issue in a professional and timely matter. It was just handled right and that was greatly appreciated! More

Freedom Ford has always been good to myself and my family I just purchased my 11th vehicle from Freedom Ford and as usual, The service is the best. The sales, financial and management were very attentive. I just purchased my 11th vehicle from Freedom Ford and as usual, The service is the best. The sales, financial and management were very attentive. More

Lots of help and very pleasant atmosphere I was helped right away, there was always someone asking if I would like any help, everyone seemed to care about me even if they knew I was being take I was helped right away, there was always someone asking if I would like any help, everyone seemed to care about me even if they knew I was being taken care of by a particular sales person. The entire group seemed to be a great team and always giving assistance to all customers all the time. Careful though, their are customers that wish to only look and high pressure sales people can turn them away in a hurry by making them feel harassed. Have fun reading that customer!! More

My Second Car I recently purchased a great car from Freedom and had a very pleasant experience. Tye was polite and respectful and got me a great car. I recently purchased a great car from Freedom and had a very pleasant experience. Tye was polite and respectful and got me a great car. More

Nice and smooth It was a nice a nice and smooth transaction. They were very informational and always answered any questions that needed to be answered. Great job. It was a nice a nice and smooth transaction. They were very informational and always answered any questions that needed to be answered. Great job. More

Service The reason I keep coming back to Freedom Ford is the people they have working for them. I deal with Roxanne Autor in Service and she has been one of The reason I keep coming back to Freedom Ford is the people they have working for them. I deal with Roxanne Autor in Service and she has been one of the best service agents I have had in a long time. There have been situations where I needed to get one of my two vehicles in on an emergency. Roxanne was quick to help on multiple occasions. I used to deal with Clarence who was fantastic to deal with. On another positive note your sales staff are not slimy or to pushy. Big reason I buy my vehicles from you guys. Thank you More

Warranty Work - Hassle Free & Enjoyable I was expecting the typically, " We will take a look, bill you for the inspection and so forth" I knew the work was under warranty, however, I was st I was expecting the typically, " We will take a look, bill you for the inspection and so forth" I knew the work was under warranty, however, I was still waiting for the this could be done, that could be done and so forth.....So i was ready.... 100% not the case at all. I arrived, the service staff was upbeat and extremely friendly. They were very efficient and a true pleasure to deal with. The called me back as promised and got the work done that same day. I don't believe the service or the experience could have been any better. I will be coming back to Freedom Ford again next time my truck needs anything.... More

Sales I have been dealing with Darrell on our last 6 truck and he has always provided great service and found the exact truck and components I needed . I have been dealing with Darrell on our last 6 truck and he has always provided great service and found the exact truck and components I needed . More

Oil change Necessary service made enjoyable by the staff. Time passed quickly while waiting even though I did not take advantage to services offered such as the Necessary service made enjoyable by the staff. Time passed quickly while waiting even though I did not take advantage to services offered such as the cafeteria or complementary coffee. More

enjoyable to be honest The professional and knowledgeable staff made buying my second new vehicle from them enjoyable. I felt comfortable at freedom ford and confident in my The professional and knowledgeable staff made buying my second new vehicle from them enjoyable. I felt comfortable at freedom ford and confident in my purchase. Any questions were answered in a direct and informative way. As a repeat customer I would confidently recommend this dealership to anyone who wants great service from friendly staff. Thanks again to Omar who went above and beyond. More