Freedom Ford

Misdiagnosis I did a substantial amount of troubleshooting on my truck prior to bringing it to the shop and diagnosed the issue to lack of spark in 2 cylinders and I did a substantial amount of troubleshooting on my truck prior to bringing it to the shop and diagnosed the issue to lack of spark in 2 cylinders and very likely a PCM failure. Provided all information I'd compiled to the dealership. They diagnosed the truck and came back with "your injectors are leaking, we should replace all 6". I said no, go back and verify spark. Sure enough... the injectors are fine. The replaced the PCM with a new one that was ultimately faulty, in the process burning out one of my coils. I was still charged for the (mis)diagnosis and I was charged for the coil that their new, faulty PCM fried adding an additional ~$450 to my bill. Better than if I was the average Joe taking it in and trusted them on the faulty injector diagnosis which would have me an additional $1,200 in the hole. The service agent was friendly but absolutely should have comp'd the diagnosis and coil that was functioning fine when I dropped off my truck and only failed when they installed a faulty part. More

Good service I was happy with my oil change with Freedom Ford. I also was having issues with a hatch and a key not working - they were knowledgable about the warra I was happy with my oil change with Freedom Ford. I also was having issues with a hatch and a key not working - they were knowledgable about the warranty that my car currently had with Ford and they were able to cover those costs under the resisting plan. I find this business well run. More

Always a great service experience Every time I come into this dealership for a service appointment they are wonderful. Courteous staff that goes above and beyond. A pleasure to deal wi Every time I come into this dealership for a service appointment they are wonderful. Courteous staff that goes above and beyond. A pleasure to deal with. More

Amazing unsurpassed customer service Accolades to Mr. Savin Kim and Mr. Arvind Gupta for their help and professionalism at Freedom Ford. They made this third transaction with Freedom For Accolades to Mr. Savin Kim and Mr. Arvind Gupta for their help and professionalism at Freedom Ford. They made this third transaction with Freedom Ford very smooth and a walk in the park. More

Back up camera I have a 2013 F150. During a recent cold snap my back up camera went blurry. I called and made an appointment. I like the drive in reception, gettin I have a 2013 F150. During a recent cold snap my back up camera went blurry. I called and made an appointment. I like the drive in reception, getting out of cold. Roxanne Autor came to great me when I arrived. No waiting at all. She called me around noon to let me know the truck was ready and everything was done. Great service and nice people. I'll keep coming back and recommend to friends and family. Good job. Gerry More

Great people I have dealt with Freedom Ford for approximately 3 years now and have found them super friendly and always striving for customer satisfaction above an I have dealt with Freedom Ford for approximately 3 years now and have found them super friendly and always striving for customer satisfaction above anything. They do not pressure or rush the customer to make any decision until well discussed and fully understood of the question ,concern or sale at hand. More

Service was OK at best There was some good parts to the service experience at freedom ford. I think the positives out of it were I got my car in on short notice and I got it There was some good parts to the service experience at freedom ford. I think the positives out of it were I got my car in on short notice and I got it serviced. The one negative part I can think of was that the service advisor was not able to answer all my questions and in general was making me start to feel a little stupid for asking questions(particularly on any product recalls or provide any info on product recalls). Another negative for me was the re-work of the price as I wanted to re-deem my owner advantage rewards but it was never mentioned that I could. So, I had to sit there and wait for the invoice to go to some one to come back with a new price adjusted. Overall I did not get a good feeling from it. I am satisfied with the servicing of my car but I do not have a good feeling with how I was treated. More

My parts and service rep were top notch. The lady that helped us was excellent, she managed to fit us in when I didn't have an appointment. She recommended good places to go to eat while we w The lady that helped us was excellent, she managed to fit us in when I didn't have an appointment. She recommended good places to go to eat while we were having my car worked on. More

Great Warranty Service Great service and feedback from Roxanne as always with the warranty work I needed to have done on my truck. Pushed it through fast and had it back whe Great service and feedback from Roxanne as always with the warranty work I needed to have done on my truck. Pushed it through fast and had it back when I needed it. More

Too expensive Cost of service was too much, hard to believe crash sensor and wire harness replacement plus diagnostic was almost 1k. Was not aware of shop fee up fr Cost of service was too much, hard to believe crash sensor and wire harness replacement plus diagnostic was almost 1k. Was not aware of shop fee up front when quoted for the cost, not a huge deal because I would have gone ahead, but would have been nice to know. More