Freedom Ford

Ace was great to deal with When shopping for a new SUV we went to several dealerships. Of all the sales people we talked to Ace was by far the best. Never any pressure and he When shopping for a new SUV we went to several dealerships. Of all the sales people we talked to Ace was by far the best. Never any pressure and he took the most time to make sure we got the right vehicle. After the purchase he still took the time to shows us all the features our SUV has and checks up to make sure it is treating us good. I recommend dealing with Ace. More

Freedome does not warranty their vehicles I have purchased 3 trucks from freedom ford and no issues till now! This dealer has gone completely downhill and there is no customer service as far a I have purchased 3 trucks from freedom ford and no issues till now! This dealer has gone completely downhill and there is no customer service as far as I'm concerned! My 2015 f350 was in at 57000 to which freedom never resolved all my issues to which Blair left my work order open I came back they barely glanced over my truck and kicked it out saying once again only some of the issues were fixed to which they were not to saying that they would not do anymore work on my truck due to a lift kit but were unaware of the problem that was causing the issue! This dealer is horrible after purchasing 3 vehicles and getting no customer service I'll never return! Best of luck to anyone who visits Freedome ford More

recall & oil change Let me say I have always taken my Fords back to the dealer for all work including oil change (the works package) including Fiesta Ford in California w Let me say I have always taken my Fords back to the dealer for all work including oil change (the works package) including Fiesta Ford in California when the vehicle is there. The recent recalls from Ford gave me the opportunity to have both the recall and works pkg. done. In both cases I was left thinking it was time to stop using dealer services. In the case of my 2017 Explorer I had a slow leak in a tire, had I gone to a tire shop it would have been repaired for free as a customer service. Instead I had it done at your dealership at a cost of $38.00. The explanation I was given was you pay your technicians more than the tire shop. I was disappointed but paid the bill and left. A week later I took my 2013 Explorer in for the same recall. When my wife picked up the vehicle it would not run, she barely limped home with it. I checked the oil and barely found a trace of oil left on a paper towel. I called the dealership to let them know I thought the engine was void of oil. They arranged to have it towed back and their explanation is explained on your tag 2743. First let me say had it not been for the professional way Kami Crerar your service advisor handled this I would not even be writing this note, I would simply never darken your door again. I am not a big believer in coincidence and when I checked the oil after this work was done found a significant difference in the amount of oil on a paper towel from when I checked it after the first work was done. It is my opinion someone is lying to someone. Whether your technician to you or you to me. This bug body is a bit of a story I found hard to believe, how did this happen between services or why was it not found the first time? More

My vehicle is regularly serviced at Freedom Ford Express , and I have to drive 500 + Kms for my service but I always know that Lisa Boersma will take special care of my vehicle and her service knowledge is a , and I have to drive 500 + Kms for my service but I always know that Lisa Boersma will take special care of my vehicle and her service knowledge is awesome. Lisa explains thoroughly what's happening and what needs to be done. I'm very impressed with her quality of care for her customers too.. and she will go that extra mile for me.. That's why I come here.. Great Job ..Lisa More

Good, time will tell. Tyler seemed helpful. I was a loyal Freedom Ford customer but recently things went down hill. I Tried one more time and the team seemed to legitimatel Tyler seemed helpful. I was a loyal Freedom Ford customer but recently things went down hill. I Tried one more time and the team seemed to legitimately want to help me. Hopefully This dealership is rebounding. Jordon Arseneault, the sales rep. was very helpful and I got a strong feeling he has integrity and wanted to the best for me. Thank you, Jordon More

2015 F-150 TRUCK I was looking for a newer F-150 truck , Kal was the first person I met and found him very friendly and engaging.He had a 2015 f-150 on the lot but had I was looking for a newer F-150 truck , Kal was the first person I met and found him very friendly and engaging.He had a 2015 f-150 on the lot but hadn't gone through the shop yet,it was a bit of a mess inside (full of dog fur etc.) but the milage was good and looked in very good shape.I put a deposit on it subject to what shop found.I came back and test drove it so we went back and forth and came up with a price which was ok.When I bring the truck home I noticed the windows wouldn't go down properly because of the residue left when they removed the tint and I also noticed the material around one of the rear seat belts was ripped apart (like a dog had chewed it) with some arguing I saw the head of sales and he said to replace the the seat which I was happy with,but in my opinion this should never have gone that far.This is my 2nd truck I've bought from Freedom do like the service I receive there More

Used Truck Purchase Found a used F-150 I was interested in and decided to check it out, ended up dealing with Kalvin Prasad, Kalvin was super understanding with how picky Found a used F-150 I was interested in and decided to check it out, ended up dealing with Kalvin Prasad, Kalvin was super understanding with how picky and indecisive I was since this was my first vehicle purchase, Kalvin was an all around super friendly and energetic guy and I would not hesitate to recommend him to anyone, also worked with Seth Pankaj in finance who was top notch and made the financing side of things a breeze and very educational, Between both Kal and Seth it was a very pleasant buying experience More

great team Harjit Jay Janda was very helpful.. Real good person.. talked to Harjit J. Sales people can learn form him, no pressure.. wealth of knowledge.. me Harjit Jay Janda was very helpful.. Real good person.. talked to Harjit J. Sales people can learn form him, no pressure.. wealth of knowledge.. me and my wife will always buy our cars from him.. we really wish we had him in finance. More

Got the car I wanted with very little hassle I have been interested in the RS for a few years. Was able to upgrade to an RS from my ST in a morning and I am really enjoying the car. So happy wit I have been interested in the RS for a few years. Was able to upgrade to an RS from my ST in a morning and I am really enjoying the car. So happy with my purchase and with Linden Frig's service. More

Escape rear camera issue resolved We have a 2103 Escape that had intermittent rear camera issues. It was successfully diagnosed and replaced. We're glad we bought the extended warranty We have a 2103 Escape that had intermittent rear camera issues. It was successfully diagnosed and replaced. We're glad we bought the extended warranty. Roxanne was amazing as usual!'Thanks again for the awesome service experience Roxanne. Dean Lack More