Freedom Ford

Terrible Vehicle Maintenance service Brought my F-150 in because it had a new rattle. Told the service advisor, who promptly said it was the timing chain? Paid 80$ to find out it was a $3 Brought my F-150 in because it had a new rattle. Told the service advisor, who promptly said it was the timing chain? Paid 80$ to find out it was a $3000 timing chain repair. The eco boost engines are a double overhead chain design, the second Ford dealer I took it too said unlikely for that engine. They turned by driver tire to the side and showed me the broken exhaust manifold bolt. This was common for the 2013 F-150's and I was told by the second dealer I went too. Don't go here for repairs, this is the second bad experience I have had in the last year. Alex Hadzariga More

Service On A Factory Recall The service I received was courteous, professional and exactly as I hoped. If you ever need great service on your vehicle, ask for Eric Irion, you The service I received was courteous, professional and exactly as I hoped. If you ever need great service on your vehicle, ask for Eric Irion, you will not be happier. More

Great place to come for servise! Supper friendly and helpful service staff. Here is a little story. As I was waiting for next service rep I overheard telephone conversation with unhap Supper friendly and helpful service staff. Here is a little story. As I was waiting for next service rep I overheard telephone conversation with unhappy client because some other dealership was not willing to help with some warranty work. The service guy managed to see the "new" client's truck with in half an hour. How awesome is that to hear. By the way, on top of what I needed to have done on my Mustang they additionally touched up my scuffed up rim. WOW!! And yes as you heard on the radio they sure have delicious coffee in the showroom! These are the few reasons why I always go back to Freedom Ford. Jozef More

Service I usually deal with Roxanne when I go in to have my truck services and she is always very pleasant to deal with and always delivers what she promises. I usually deal with Roxanne when I go in to have my truck services and she is always very pleasant to deal with and always delivers what she promises. More

Warranty Work I came to Freedom Ford after a few horrific experiences at Sherwood Ford (FYI: never ever ever go there!!!). Roxanne was fantastic making me feel at e I came to Freedom Ford after a few horrific experiences at Sherwood Ford (FYI: never ever ever go there!!!). Roxanne was fantastic making me feel at ease especially after the BS I went through at Sherwood Ford. She assured me she would take care of me and she really did. Everyone was very friendly and my overall experience was quite good. The only issue I had was that my SUV had to be taken in a total of 5 times (3 at Sherwood and 2 at Freedom) to replace a headrest because the warehouse either did not have the part I needed or sent incorrect parts. This is not a Freedom Ford issue but a warehouse issue which is why I gave 4 not 5 stars. The Dealership gets a 5, the warehouse not so much. Your warehouse needs to get it together; a customer should never have to run around that much for a simple headrest. I will continue to go to Freedom in the future because they did a great job at what I needed to get done on my SUV. Thank you Roxanne for the great customer service!!! More

service Great service as always answers whatever questions you have and if she doesn't know will always get the answers that you need. She keeps the whole se Great service as always answers whatever questions you have and if she doesn't know will always get the answers that you need. She keeps the whole service area humming and keeps everyone in a great mood More

Same as always........! Quick and professional! I have a 2011 Ford 350, and always had it serviced at Freedom. No big deal right?......... well I'm from Sherwood Park. No service out here or any I have a 2011 Ford 350, and always had it serviced at Freedom. No big deal right?......... well I'm from Sherwood Park. No service out here or anywhere in Edmonton other than Freedom worth going to. Always quick, courteous and pricing and work seems fair and well done........ they even step up and admit an error or misdiagnosis and correct it. Always come back to this dealership each time..... worth the little extra travel from out here. Great staff and large clean premises. Good job guys.......... (p.s. let's face it no one likes dealing with stuff at any dealership, so rare to find one as good as this). Very happy. More